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Pet Specialist reviews in Gilberts

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  • Kountry Kennel accidentally gave our dog to another owner (instead of their own dog) the day we had her in for grooming.  Apparently yellow labs look alike when the kennel's handlers remove the leashes, so when the other owner's adult son came to pick up their dog, he apparently didn't notice he was getting the wrong dog (?!).  But how that all happened is secondary to the way the kennel handled the issue with us. 

    I had already paid for the service before they realized that our dog wasn't there, and never once did anyone there offer to either comp the service because of the circumstance or offer us any kind of good faith coupon/discount to try to entice us to continue using them for our dog's grooming needs.  When I made the second trip to retrieve our dog once she was returned to the kennel, I was expecting a manager or someone with some understanding of their wrongdoing to offer an apology, refund or future discount.  And again, nothing.  I was stunned.

    I did take our dog back once more for grooming to see if they would offer any attempt to make up for their error at that point, but again, NOTHING.  So we're all done with Kountry Kennel.  A little bit of customer service would have kept us coming back.  Apparently they're doing so well they don't need our business at all.

    If you want to be appreciated as a valued customer, and if you want to be sure you will get your dog back from the groomer, don't go to Kountry Kennel.
    - Amy C.
  • Jenny is the best!!! I located to Illinois from WDC and one is always worried about new groomers, vet, doctors, car repair, etc. Jenny is great and very punctual, I like that she does not overbook and my girls are usually done with 2-4 hours at the most. My girls LOVED her!!!! Please feel confident in using her services. Marci
    - Marcia J.
  • Very courteous professional staff. Answered all my questions. Performed their job of neutering puppy successfully. Called me when it was over to let me know he made it through. Everyone I talked to made both me and puppy feel welcome and cared for.
    - Lillian P.
  • Very good. Shannon’s Pet Sitting kept me updated and would send me pictures. Most reliable. I take comfort and have peace of mind that my fur family are in capable and caring hands.
    - Carol B.
  • Great!  See notes above
    - Jackie S.
  • Excellent experience.
    - NANCY D.
  • Kitty's better now, and we were happy that the doctor answered all our questions and seemed very caring.
    - Lillian P.
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Pet Services in Gilberts

Companies below are listed in alphabetical order.

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