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Basement & Foundation reviews in Genoa

  • A
    Redwood Builders
    I did the typical homeowner thing where I anticipate being able to handle a project and quickly found I was in a bit over my head. I was hoping to do some finish work on my basement and thought everything would be simple. It proved to be a bit beyond my understanding and I went to Angie's list and a few other places for help. I ended up finding Redwood Builders (Jared) on Angie's list. He was semi local to me which was nice and made it easy for him to stop by one morning before I left for work. I had two other people out to look at the possible work as well. I ended up going with Redwood Builders for the job because I felt most comfortable with Jared compared to the others I had talked with. Overall it worked out very well. He was very open in communicating what was going to be done when and on what day. Overall everything has stayed relatively on time to what we discussed. The overall cost was higher than I had wanted to spend, but that is more to do with what I believe was my poor estimating on what real work costs. Compared to the other people I talked to he was right in line with them as far as costs go. On the costs, what I have appreciated is his openness to adjustments as we go. Initially we discussed a baseline cost for the project. He has stuck with that, but because of my request for an additional thing here or an additional item there the cost did increase. He never really said no to anything and just explained that might be an additional cost, gave me a rough idea of the cost, and we ended up going forward. In my work, I work with a lot of different contractor types in different industries and frankly I wish all were as personable and easy going as Jared. He did a good portion of the work himself. He did sub out some portions of the work, but the items he subbed out were done well by people that were professional and worked well and quickly. I know he had some personal issues pop up during the tail end of our job. Short of letting me know he really did not miss a beat. I fully would have understood any delays but he was very professional and very set on finishing what he had agreed to. I would gladly use Jared again on any possible future job and would recommend him to anyone looking.
    - Matthew G.
  • F
    Hegbom Remodeling
    Hegbom Remodeling put a tiled ceiling in. It was not installed correctly. All tiles were caulked along the wall because they cut incorrectly and had ragged edges. The caulk was to hide it. The whole pieces were also caulked because they sliced them rather than fitted properly. Drywall was not done right, taping and mudding was done badly. All scraps were laid in a corner behind a fireplace wall, to save me money on hauling it away. I was made to pay $70 to haul away the drywall scraps, which was not part of the original estimate.
    6 of the 11 doors in the basement had not been cut correctly to fit. They cut out the blocking to make the doors fit, but never replaced it properly. This is going to cause the doors to peel and warp. My new contractor has had to replaced the blocking in order to plane the doors so they would fit with the new carpet. The doors couldn't be planed since the blocking was removed and thrown out by Hegbom.
    The shower surround was never caulked on the top right, this would have caused a major leak. When he put the shower faucet in, he never braced the faucet which made the handle fall out. My new contractor had to drill a hole in the wall to get in there and brace it properly.
    None of the baseboards match. The wood is different on each one, it looks like they were scraps from other jobs.
    All the outlets were installed upside down. He told me that it didn't matter, but it does. Its a safety matter and the grounders should be on the bottom.
    Hegbom blames some of his equipment being "fried" on a previous contractors faulty electrical work. However, none of his stuff "fried" until after his crew started working on the electrical. My previous contractor was a registered, licensed electrical contractor.
    Hegbom promised me a walk through at the end. I had to beg for the walk through and when I was pointing out things that were noticeable, he asked me what he was supposed to do about it? There are spots near my furnace where the drywall wasn't taped, which my new contractor said that isn't up to the fire code standards.
    The painter that Hegbom hired painted the walls and ceiling the same color because he admitted to not knowing how to cut in. During the semi walkthrough, I told Hegbom about the painter and he made it a point that HE would do the ceiling, however on the last day he told me wasn't going to paint the ceiling in the hallway because he "really didn't feel like it, to be honest."
    Hegbom keeps trying to say that he went above and beyond for me, that there were things he didn't charge me for - that includes the plastic covering, which was originally mine! I even have the receipt. Also, the plastic wasn't laid until 95% of the drywall was already done so the dust was everywhere already.
    On the final day, when I was trying to get him to complete the walkthrough and was trying to show him the errors he told me "I knew from the beginning that it was going to be this way with you. Nothing makes you happy." Right, I'm not going to be happy spending $17,000 on a poor job. He said that I was his first complaint in 25 years!
    I had to send Hegbom a certified letter to get my house key back, which he didn't respond to, resulting in me having to have the police collect it.
    I paid him in full, assuming that there would be a final walkthrough. I have pictures documenting the poor workmanship and now I just want my money back.
    - Debra B.
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Foundation & Basement Contractors in Genoa

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