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Car Inspection reviews in Galena

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  • My 2002 Acura MDX was approaching 125,000 miles.  It was due for extensive maintenance and repair work, tune-up, belts, suspension, brakes, cooling and transmission fluid checks, etc...all need to be done.  I initially selected Leibold Brothers because I used them for minor work before...flat tire, etc. and their work was satisfactory for these routine repairs.   This work was more extensive and I wanted to support the local business.  However, because mine is a foreign car (HONDA) and parts needed to be ordered, I new it would take time for them to do all the work.  I arranged to leave my car with Leibold Brothers Auto Center for three weeks.  I thought this would be plenty of time for them to get the necessary parts and make the repairs.  I called a couple of times initially to see if they had any questions or problems.  Their response was they were very busy, they lost a mechanic, but would get to it as soon as they could.  About a week later, I called for a status report.  The receptionist did not know and the owner was too busy to talk to me then.  I never heard from them until I called again for a status report.  This was about four days before I expected to pick up my car with the work completed.  I was told they were not going to do the work.  They were too busy and could not afford to spend time on my vehicle.  The following week I picked up my car...searched Angie's list for an alternative and found Merfeld Brothers in Dubuque.  They were responsive...had my car finished within a week and my car ran great thereafter.
    I would not have a problem with them had Leibold Brothers told me initially (or within a reasonable time) that they were too busy to do the work.   Their failure to communicate with me honestly and early is inexcusable.  I will not use Leibold Brothers Auto Center ever again.  I will discourage anyone from using their services.
    - Gary W.
  • I was told it would take them a day to get to my vehicle and then after 2 days go by...i call to find out what is taking so long and get a nasty response from the lady on the phone....
    - Joe C.
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Car Inspectors in Galena

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    C
  • CARCHEX

    118 Shawan Rd Ste 210A
    Cockeysville, MD