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Well & Water Pump Repair reviews in Franklin Park

  • A
    Lifeline Plumbing Heating & Cooling
    Joe P. did a excellent cleaning of the furnace and gave a report that was satisfactory for my pre-sale inspection.
    Would I use LifeLine Plumbing & Heating again? ABSOLUTELY! I intend on them being number 1 on my list for a quote for plumbing work in the spring of 2016..
    - Kenneth F.
  • A
    Crawlspace / Basement Waterproofing Solution
    RESPONSIVENESS TO NEEDS
    There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

    ESTIMATE
    Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

    With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

    TIME
    The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

    EXTRAS AND RESPONSIVENESS
    Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

    Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

    SATISFACTION
    "You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

    From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

    Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

    The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would.
    - Joseph C.
  • C
    US Waterproofing
    The salesman arrived at the house on schedule to provide an estimate.  I had filled out an online form to schedule the estimate, and I provided details of the issue.  I did not get the impression that he had been provided a copy of what my form explained.  We moved to the basement, and I provided some history of the home and the problem.  I walked him to the points where water had been entering as I explained that the house does not have drain tile or a sump pump. He stopped in his tracks and said, "Well that's what you need: drain tile."
    I knew this.  I tried to turn the conversation to assessing / repairing cracks in the walls, but "drain board" were the words he repeated a couple times.  I asked for details and learned that water might continue to enter the walls, but it would be directed to the drain tile, so I shouldn't worry.
    Frustrated with an apparent lack of interest in hearing me out, fully assessing the problem or any finding additional problems, I asked whether external excavation and repair was an option.  He brushed this off as too expensive and promoted the internal drain tile solution.  He did not seem interested in inspecting the exterior for cracks in the foundation and wanted to go directly to interior drain tile as the perfect solution, as he promoted how many US Waterproofing had installed.
    Overall I was disappointed in the way the conversation went.  I cannot say the salesman was impolite or unkind, but he was rather disinterested in meeting my needs beyond the most obvious solution.
    The verbal estimate he provided was average, neither outrageous nor competitive, at about $8200. The financing options were attractive, and the lifetime warranty offered was essential.
    I might have considered the company had a different approach been taken by the salesman, because interior drain tile IS the right solution.  However, more care and attention, and much more practical knowledge of the job at hand, would have made a difference.  He might have been able to recover from a bad start, but I can't put all the blame on him.  He is not a contractor doing the work, and he selected the right solution.  I was just not sold on his pitch and I was looking for a comprehensive approach to making a dry basement.  I did NOT want 'managed water penetration".  I want a dry basement.
    - Joseph C.
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Well Pump Repair Services in Franklin Park

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