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Basement Waterproofing reviews in Franklin Park

  • A
    Waterproof4Less, Inc.
    The provider was very good about scheduling and even offered to come on the weekend. The crack was huge and in a inconvenient location and both him and his team member were great about explaining their process and providing the desired service.
    - Jennifer D.
  • A
    Crawlspace / Basement Waterproofing Solution
    RESPONSIVENESS TO NEEDS
    There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

    ESTIMATE
    Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

    With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

    TIME
    The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

    EXTRAS AND RESPONSIVENESS
    Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

    Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

    SATISFACTION
    "You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

    From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

    Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

    The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would.
    - Joseph C.
  • B
    Midwest Spray Coatings A Perfect Crawlspace
    Jason arrived at my house on time in place of Greg, who had to reschedule a couple of times due to unforeseen conflicts.  When he arrived, I provided a history of the house and walked him through the areas of the basement that were getting seepage.  We also did a quick walk around the exterior. After taking a careful look at the interior walls (from which I had removed the bottom portion of the drywall due to the seepage problem) and considering the repair options, Jason began to explain what ABC Crawlspaces could offer.
    Jason was interested in providing a complete solution and he explained the process of installing interior drain tile.  There had previously been questionable work done to stop the seepage on the exterior of part of the foundation, and Jason offered to include some countermeasures to reinforce the previous job.  This was in addition to adding drain tile, drainage board, a sump pump and pit, and sealing cracks and interior walls.
    Jason is not a salesman (this is a good thing), and he could speak from direct knowledge of working on basements and crawlspaces.  I appreciated this, as he was not trying to sell me a product; he was trying to provide solutions to make my basement dry.
    The quote was a very competitive $6800 plus a few hundred extra to reinforce the existing exterior "solution", and the lifetime guarantee was a key motivator.  Financing options in the typical sense (payments over many months) were not offered, although there was some flexibility in payments.
    Overall I was pleased with the quote and service offered, which was a good value.  Jason was polite and easy to speak with, and I believe he genuinely wanted to provide a good solution for my seepage issue.
    - Joseph C.
  • C
    U.S. Waterproofing
    The salesman arrived at the house on schedule to provide an estimate.  I had filled out an online form to schedule the estimate, and I provided details of the issue.  I did not get the impression that he had been provided a copy of what my form explained.  We moved to the basement, and I provided some history of the home and the problem.  I walked him to the points where water had been entering as I explained that the house does not have drain tile or a sump pump. He stopped in his tracks and said, "Well that's what you need: drain tile."
    I knew this.  I tried to turn the conversation to assessing / repairing cracks in the walls, but "drain board" were the words he repeated a couple times.  I asked for details and learned that water might continue to enter the walls, but it would be directed to the drain tile, so I shouldn't worry.
    Frustrated with an apparent lack of interest in hearing me out, fully assessing the problem or any finding additional problems, I asked whether external excavation and repair was an option.  He brushed this off as too expensive and promoted the internal drain tile solution.  He did not seem interested in inspecting the exterior for cracks in the foundation and wanted to go directly to interior drain tile as the perfect solution, as he promoted how many US Waterproofing had installed.
    Overall I was disappointed in the way the conversation went.  I cannot say the salesman was impolite or unkind, but he was rather disinterested in meeting my needs beyond the most obvious solution.
    The verbal estimate he provided was average, neither outrageous nor competitive, at about $8200. The financing options were attractive, and the lifetime warranty offered was essential.
    I might have considered the company had a different approach been taken by the salesman, because interior drain tile IS the right solution.  However, more care and attention, and much more practical knowledge of the job at hand, would have made a difference.  He might have been able to recover from a bad start, but I can't put all the blame on him.  He is not a contractor doing the work, and he selected the right solution.  I was just not sold on his pitch and I was looking for a comprehensive approach to making a dry basement.  I did NOT want 'managed water penetration".  I want a dry basement.
    - Joseph C.
  • B
    Perma-Seal Basement Systems
    On his first visit, Mike arrived within the time window provided.  I explained the history of the house and described the seepage problem.  Before ever making it into the house, Mike was evaluating the exterior walls, looking for places where water could enter the structure above the foundation and run down.  This immediately set him apart from a couple other companies that came to provide estimates.
    Mike was happy to circle the exterior looking for issues and then we headed to the basement.  On the initial visit, drywall was still up and Mike did his best to assess potential issues, but having observed a couple of cracks and settling on the exterior, he was concerned I might have foundation shifting which was not visible (as the foundation was behind the walls).  He provided some options before leaving, but the details are better explained in the retelling with respect to his return visit.
    Once I had removed the drywall at the foundation level in the basement, Mike returned to reassess.  There was no evidence of the foundation shifting, so the $6k-10k estimate for stabilizing the foundation vanished, to my relief.  A couple of cracks in the foundation walls had been revealed, though.
    Mike assessed his previous thoughts and re-confirmed that interior drain tile would be the proper solution for managing water away from the foundation.  Some water was likely coming from the cracks, but most was due to hydrostatic pressure around the foundation.  He said Permaseal would seal the cracks, but just in case, drainage board would be installed to catch any water coming through or over the foundation and be directed into the drain tile.  When I said that another company left me with the impression that this meant the drain tile would allow water vapor to be behind the walls, he showed me animations on his computer of how it really works (adding that I'd been poorly informed by the last company).
    Although some previous exterior sealing had been done by a prior owner, the seepage, Mike said, was from water coming from underground, not from the walls.  He did not see a need to excavate the exterior to assess the previous work, as the drain tile would remove water from the foundation and relieve any pressure that might be forcing water through the walls from the outside.
    This seemed reasonable, but not 100% thorough. Excavation would be costly, though, and as the work would be guaranteed for life, he explained, should any water get through, they would come fix it.  Given the cost of the interior drain tile, sump pit and pump installation, crack repairs, drainage board, and installation of the bubble pot outside was going to run over $10,000, there wasn't much financial buffer for excavation in my budget.
    The lifetime guarantee was key, but it's an offer I'd just assume never having to exercise.  A permanently dry basement is much  preferred.  The financing options were very compelling, with several options available at varying interest rates and terms.  These are the benefits of a big name company. 
    Through the whole evaluation, Mike was very helpful, patient, and explained Permaseal's solutions thoroughly.  He was professional and took his time, communicating a desire to offer the best possible solution and value.  Although he was a salesman for the company, he knew the details of the job and did not pressure any solution on me.  I appreciated his approach and was pleased with the solutions he offered.  The price was, however, the highest of my 4 estimates.  The financing options would have made it possible to pay for long term, but it was still very expensive.
    - Joseph C.
  • A
    Perma-Seal Basement Systems
    .
    - Clara R.
  • A
    Crack Attack Waterproofing Team
    They were very professional and did a good job.  The crack was filled thoroughly.
    - Paul O.
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