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House Cleaning reviews in Fox Lake

  • F
    Mops and Brooms Cleaning Service
    This was the worst experience with customer service I have ever had. I booked this service through Amazon. The service was for move-out cleaning services. The Amazon service promised a deep clean of the home. I called Mops and Brooms the day before to confirm this service, time and crew. The owner Scott assured me that 3 people would be at my house at noon to start and would be there for 3 hours. One person showed up late and the other two were at least 20 minutes late, but we left and let them get started. They told us to come back in two hours. When we came back, it was as if nothing had been done. The kitchen counters, oven, refrigerator, and microwave had been cleaned, the upstairs carpet was vacuumed and that was it. My toilet bowls and tubs were still dirty, the mirrors hadn't been cleaned, the floors hadn't been swept or mopped, windows hadn't been cleaned, floorboards not dusted. it was terrible. When I arrived, the head of the crew Kristin said they weren't going to finish. She said that this was not intended to be a deep clean and it was just a surface clean. I pulled up my receipt from Amazon and showed her the promised service. I also told her about my conversation with the owner Scott the day prior. She said that he had never cleaned a house a day in his life and should never give estimates over the phone. I explained that our closing on this house was the next day and we needed to have the cleaning finished before the final walkthrough. She made a phone call, offered no solution and tried to explain to me how long things usually take. She explained that she spent 3 hours on the bathrooms alone for the deep clean. This wasn't possible since they were only there from 12:30 to 2 pm. I tried to ask for a solution repeatedly and Kristin was rude, did not apologize or offer a solution to the problem. She just kept trying to explain to me that it takes longer to clean and she had another appointment to get to. After she left, I called the owner Scott back and he at first said he had never talked to me before. I corrected him and he said he would talk to his partner and call me back. A woman named Melissa runs the crews, supposedly. When he called me back he offered to schedule another cleaning. This wasn't possible as we ordered this cleaning the day before our closing. Scott then offered a free cleaning for my next house, which was not helpful. I explained that this wasn't going to solve the problem and he said he was sorry but that was all he could do. That was wholly unsatisfying. Scott tried to explain that their company is growing very quickly and he takes over 60 calls a day. He didn't do anything to make this right. My husband and I spent this money to not worry about cleaning our house and we ended up having to clean our own house in an hour before our final walkthrough. DON'T EVER BOOK THIS COMPANY! They clearly have problems with their management. Employees complaining about the owner, owners making excuses for not keeping phone calls straight and not providing the promised services. Maybe they are growing too fast and could use a little slowing down. Terrible experience all around with the crew and the owner. Didn't stand by their service and didn't make it right. Shame on them. Don't believe any responses they put on their negative reviews. They did NOTHING to make this right. This company is terrible, don't hire them. I should have stayed and watched what they did for the entire time they were there since it appeared that very little got done. I would have been better off saving the money and cleaning the house myself, which we had to do anyway.
    - Jaclyn O.
  • C
    BZ Clean
    For regular cleaning it was fine. But they didn't do many of the "deep cleaning" services that was part of their advertisement. And that was what I wanted done. Items like cleaning the baseboards, wiping down the cabinets, etc. were not done. When I called and told them, they said their employee spent most of the 4 hour service "deep cleaning" the bathroom and bedroom. I would need to pay extra for additional hours of "deep cleaning" service. I found that deceptive. At the very least, the 4 hours should have been spent on completing the tasks in the ad.
    - Cathy T.
  • A
    Emilia's Cleaning Inc
    They did a great job. Would love to hire for on-going cleaning but their rates are more than I was paying for a local service. However they did a much better job than my other service and I will hire again as budget allows. EXCELLENT job.....
    - Cathy T.
  • A
    girlFriday Cleaning Services-Your Life's Concierge
    I'm please with their work. I've used their services a few times. The company is very responsive over the phone for questions and appointment requests. The young lady did a nice job cleaning the kitchen, bath, living room, dining room, and bedroom in about 5 hours. If I noticed anything that needed to be looked at again, she obliged.
    - Kim J.
  • A
    Welcome Home Cleaning Inc
    The whole service was great!  I communicated with the owner about the appointment date and time, and she provided quick responses to each of my messages.  I scheduled the service a few weeks out, so scheduling wasn't a problem, but I did ask for a last-minute change, and they were very accomodating.
    The house cleaners showed up on time and with more of their own supplies than I actually expected based on the posted service.  They surveyed the rooms to clean and formulated a plan based on where my kids and I would be in the house.  They spent a lot of time making sure the WHOLE HOUSE was clean!  It's been a while since I've been able to do every room in the house all in one day, so it was great to see it all done at once.  They spent extra time on neglected areas like the master bath and the oven.  They worked without a lot of input needed from me, which let me focus on my kids for the afternoon.  I also had a hard deadline by which I needed to leave the house, and they were very accomodating on that as well.  They offered to lock up the house for me if they were going to go later, but it turned out that they were able to finish with everything - even taking out the trash - before my deadline.
    The demeanor of the ladies that cleaned my house was very professional and upbeat, which also added to the overall excellent experience I had.  I hope I get to see them again!
    - Susan M.
  • A
    Welcome Home Cleaning Inc
    I liked the service that they provided.  I don’t really have other cleaning services to compare with, but they had offered a kind of a package to Angie’s List customers, and it added some affordability to using them.  So that was beneficial.  The amount I paid them was for 3 different visits.  There were 2 people that came out for two man hours each.  It was 2 people each time that visited.
    - Susan M.
  • A
    Welcome Home Cleaning Inc
    Went very well.  They arrived exactly at 8 am as scheduled and they stayed extra hours at an additional fee to deep clean my entire home.  I appreciated that they did not rich thru the house just to finish i a certain amount of time.  They took their time yet were very efficient to get the entire house deep cleaned.
    - E Victoria L.
  • A
    AAABR Service Company
    It started with a deal of 4 Hours of housecleaning for 69.00 and has turned into a monthly appointment.  Everyone I have dealt with at AAA-BR has been very professional.  They do a thorough job.  I am very pleased.
    - Yolitzma G.
  • B
    Welcome Home Cleaning Inc
    We were completing a kitchen remodel, so the house was dusty and really needed a deep cleaning. The first crew did a so-so job, missed some spots, and left a film on the wood floors from incomplete mopping. However, the company was very responsive and credited some time. The subsequent crew truly did a "deep" cleaning; hand washing the floors because they really needed it and cleaning the areas the previous crew missed. In all, we'll use them again.
    - Scott M.
  • A
    Welcome Home Cleaning Inc
    Sara's team performed all of my cleaning needs for two months.  I asked them to wipe out the oven after I used the self-cleaning function and it was done!  Fantastic crew and I will continue to use their service!  Thank you.
    - Kelli F.
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Home Cleaning Services in Fox Lake

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