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Gutter Cleaning reviews in Fairview Heights

  • D
    D & S Scurry Construction

      We bought the $99 Whole House Gutter and Roof Inspection offered on Angies List on 31 Dec 2014.  I understand the weather at this time of the year is not conducive to gutter cleaning and we were informed they would be out when the weather was warmer.  They called to notify us they would be out at our house, but there was some difficulties finding us and we all agreed to have them out some time on 6 or 7 April.

      When they arrived today, my wife received no notification they were here except the sound of footsteps on the roof of our home:  the team made no effort to inform her they were here and were starting.  I happed to arrive home from work just as they were ready to leave and spoke to one of the workers.  He informed me they removed the debris from our gutters.  I asked about the downspouts and he informed me the cleared some debris from the entrance of the downspouts and they should be fine.  He then informs me that the rubber boots around the stacks of my home are cracked and worn and need to be replaced.........  I inform him I had a new roof put on three years ago, a which point his story takes a slight turn and the roof is fine and the boots should last four or five more years hut the still need replacing.  He informs me that he is going to speak to his partner about the bill; which is code for grab the ladder and leave. Again, not a word was said, they just disappeared as quickly and quietly as they appeared.

     Yes, upon inspection the gutters were cleared of debris.  No, the downspouts are not cleared; they are as plugged-up as ever which is why I purchased the service in the first place.  I later learn after speaking to a representative that downspouts have to be specified.  This is news to me, I have paid for gutter cleaning in the past and downspouts were always included.  So, up I go on the roof to flush out the downspout (the one thing I did NOT want to do) and in less than a minute with my garden hose the downspout is clear.  While up on the roof I inspect my stack-boots....and what do I find, that they are as good as the day they were installed three years ago!!!

    WHAT A CON!!!  I can't believe (maybe I should) that this guy is going to look me in the face and straight-out lie to me in order to scam me out of new stack-boots and who knows what else!!  Adding insult to the injury of having to climb on the roof and clear my own downspouts.

    I cannot express enough my total dissatisfaction with my experience.  Overall, I would like to give them an F, but the gutters were cleared. I can say with total confidence: I WILL NEVER USE THIS COMPANY AGAIN. 

     



    - William D.
  • A
    Deluxe Cleaning Service
    I had called them the day before the July 4th holiday so i did not hear from them until the 5th.  They asked me which day of the next week would be best to have them do the work.  I told them Tuesday would be good.  They arrived 15 minutes earlier then the scheduled time in the morning, but that was fine.  They knocked on the door to let me know they were there and then got to work right away. I had some questions for them which they gladly answered.
    I was quite happy with the service and would certainly use them again for the gutter cleaning or perhaps the other services that they provide.
    - Janis S.
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Gutter Cleaners in Fairview Heights

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