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Clothing & Accessory reviews in Fairview Heights

  • F
    Willard's Tailor Shop
    We had a dreadful experience! We received a call on October16, 2017 and were told that the dress was ready to be picked up. My daughter explained that due to issues at work she wouldn't be able to pick it up until the following week. We picked the dress up on October 25, 2017. We took the dress home in its garment bag and hung it in the spare room in its garment bag so that it wouldn't get wrinkled or dirty, etc. At 3:00 November 18, 2017, the day of my wedding, we took the dress out of the bag to find that it had been cut and pinned but not hemmed. The sleeves were uneven and there were no loops or buttons for the bustle. Worst of all, the front of the dress had been cut so short that it no longer skimmed the ground. It was substantially too short. We took out the crinoline from under the dress because the slip made it even shorter. We hastily tacked the lace as best we could and went on with the wedding. On Monday, November 20, 2017, I took the dress back to Willards to register my complaint. At first I was told that they NEVER sent dresses out with pins. I assured them that they had indeed sent it out pinned not sewn. They continued to insist that they NEVER do that. At that point I showed them the pictures we'd taken of the pinned dress. At that point, the owner and one of the seamstresses said that it was my daughter's fault for not taking the dress out and trying it on again prior to the wedding. She stated that she's "been doing this for years and all brides try on their dress when they get it home". They kept saying that they ALWAYS schedule a final fitting prior to letting the dress leave the shop. Obviously they don't because they called, said it was finished and handed it to us without mention of a final fitting. When we first arrived they were unable to find our ticket. Once they knew what the problem was they miraculously found the ticket and showed us writing on it that said "final fitting October 16, 2017. When that was actually written I don't know but I do know they never said anything about an additional fitting. As far as the damage to the front of the dress they insisted that there is no damage that they NEVER cut off the lace till the final fitting. According to them it can be lowered to where it was supposed to be. I am not a seamstress but I do know missing fabric when I see it. I showed it to them but it made no difference. I told them I wanted a refund of the $277.90 alteration fees and that I expected them to pay for the dress they ruined. I was told not to raise my voice or I'd be thrown out of the store. Originally the owner said she would refund the alteration fee but would not pay anything on the dress. I told her that I was prepared to consult an attorney. Her response was "Fine I'll see you in court". She then told us that she would not refund the alteration fees and that we could get them in court. I have contacted my attorney. Not once did the shop apologize or accept responsibility. They placed on the blame on us and were as rude and discourteous as anything I've ever seen. After the fact I have had several people share some horror stories about this place. That was why I thought it was important to review them. I don't want this to happen to anyone else.
    - Deborah G.
  • A
    I've used them for several years now, and their repairs will outlast the actual shoes themselves. It is always a very clean, tidy, and professional repair.
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Clothing & Accessory Services in Fairview Heights

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