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Auto Shop reviews in Elmwood Park

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  • Cindy at Executive Auto Shippers was the best!  I made an online inquiry in the evening and she responded by phone early the next morning.  She verified my son's low riding car could be shipped without restriction.  An email contract was sent with details of how the transport would take place.  Everything was exactly as promised.  When the car was scheduled to be picked up, I was contacted the prior evening and again a half hour prior to the actual pick up.  Despite the snow and deep freeze in Chicago, the car was picked up safely and securely by two courteous, careful, and considerate fellows who were already aware of my son's need for the car in Texas in four days.  The car was delivered in excellent condition in Texas three days later in time for my son to drive to work the next morning.  Cindy followed up to make sure everything went as plan.  We are so relieved and pleased.  We definitely will recommend Executive Auto Shippers without hesitation.
    - Jean Marie D.
  • I don't know if I'm getting overcharged so I'm not thrilled with them but we have kind of an older car so I don't know whats the deal at this point, we're trying to find someone else. I think their pricing is over the top. They take forever so you are there for hours. Even an oil change could take a good hour, but beyond that, it's not a quick trip. They're nice and professional. I think they're very responsive. If I had someone else, I wouldn't use them again.
    - Angela R.
  • We took our 2007 GMC Acadia in to Castle Buick in North Riverside and LT received our car.  We asked for an estimate on repairing the stereo/sound system that would turn off at random times, the left rear window which was inoperable, the A/C system which would not blow cold air, and the air filter system because the car smelled like horse when heat/air system was turned on.  Ever since we went to Bengston's pumpkin farm it has smelled like a horse's tail in the car when the air system was initiated.
    We left our car at the dealer for a day and were given a loaner car, for which they required a $200 refundable deposit.  They had us sign off on some paperwork and said they would contact us later in the day.  They came back with the following estimates:  $776 to replace amplifier to resolve radio/sound problem, $395 to install new window motor regulator for inoperable left rear window, $285 to evac and recharge A/C system with dye test (or an additional $160 if we would like to replace the evaporator core), and $260 for new cabin air filter and deodorizing.
    We got some other quotes and decided to have the work done elsewhere.  We told the dealer we were not having them do the repairs and came to pick up the car.   They gave us some paperwork to bring to the cashier, which we thought was just a formality, since we were not expecting any charges, but when we went to pay at the window it turned out to be $280.  Apparently they were charging us for two hours of labor to diagnose the problems, but never informed us of these charges.  We have had work done there before, but probably have never NOT had work done, so were not aware of the diagnosis fees.  The clerk asked LT about this who said that "we signed off on it" and claimed he did inform us of the charges.  When we looked at the paperwork,  there was a dollar sign and big 2 that looked like a Z next to an 80 on the sheet I had signed, but it was never pointed out to me.  She had advised me to give the service manager, Tom Wentz, a call.  He basically said there's nothing he can do.
     
    Bottom line is the prices they quoted were below average, and it felt like we were deceived on the cost to provide an estimate.  It appeared to be $80 on the invoice with no clear verbal communication and it ended up being $280 when we checked out at the pay window.  Granted, the $280 could be applied to repairs, but we had our repairs done at a different car shop (except for the amplifier install).
    - ED D.
  • Everything went well.  The A/C blows cold again and Mike was great to work with.  He is very honest and professional.  He replaced only the parts that needed to be replaced on my 1998 Oldsmobile.
    - Sergio V.
  • I made an appointment for oil change and tire rotation, general inspection to make sure everything looks alright. They let me know that the engine air filter was really dirty and needed replacing. They also showed it to me which I liked. They also let me know that my serpentine belt had dry rot, and asked if I wanted to see. I looked because I was curious and sure enough the edges of the belt were brown with dry rot. They let me know I needed new wiper blades, but I opted to do that myself. I haven't had any problems with the repairs. I enjoyed their service. The people were really friendly. I liked the closer atmosphere than when you take it to a dealership and you can't even see where they take your car. I really liked that they showed me the things that were wrong with it. I had asked them to check my brakes because I knew one set was new, but I couldn't remember if it was the front or the back. They said the front are new and the rear brakes have plenty of life left in them. I also thought their prices were really reasonable. I went here as a recommendation from my aunt. I would continue to go here, except I was getting my vehicle serviced in preparation for a move to another state!
    - Maureen W.
  • I have taken my Mazda to the Autobarn of Evanston several times for
    service, mainly oil changes so far.  They are very polite and professional and appreciate your
    business.  They have a really nice waiting area on the second floor that
    has coffee and refreshments as well as a big screen TV, Wi-Fi, magazines and
    Xbox.  With so much to do up there your appointment seems to go rather
    quickly.  Their prices are reasonable if you use the their coupons that you
    can find on their website.  They have done a great job on my car and I
    will continue to take it back there as I trust the work that they
    perform.
    - Brian W.
  • I have always had very good service here. I am very pleased with them. They let me know if any other repairs need to be made. They let me decide if I want them to make them or not. Their price is very affordable.
    - Tracy M.
  • I went in for an oil change, and they gave me a laundry list of repairs that the vehicle needed. I was very skeptical about that. The majority of my expenses on my bill was labor. My car had only been there for four hours. I went in thinking I was going to spend $30, and I got a bill for $600 for labor alone. I will never go here again.
    - Tracy M.
  • WENT TO THE CHICAGO LOCATION ON CIECRO -Gave us a good quote on a transmission over the phone and then we had $400 worth of other work done.  They also gave us a One year guarantee on the transmission and they were super nice. So far so good, no issues.  Near home and took about 3 to 4 days for all work to be completed. Would recommend highly.
    - Naomi V.
  • I can just pull in and get the changes done.  I like it because I can just walk in.  The service is fine.  I just have a contract and currently it doesn’t cost me for the oil change so it’s quite easy to get there.  I pre-paid for all this when I bought the car, it doesn’t cost me anything, and so the price is fine. I would use them again in the future because it is free.
    - Joe K.
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Auto Shops in Elmwood Park

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