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Piano Moving reviews in Elmhurst

  • F
    J & P Moving Services
    Terrible. I believe it is important to share a recent moving experience with J&P Moving Company based out of Lombard, Il. The incompetence of the moving crew was beyond anything I experienced with in the past and it appears to be a known issue that is not being addressed by the owner. Here are the bulleted facts: I contacted J&P Moving for an estimate in April and received that estimate on April 21st. That same week, I secured them for the move and requested lead move supervisor, Ryan Oeller, who has moved me twice before and did a great job. It was confirmed that Ryan would be the supervisor on my move. Throughout the next couple of months, we coordinated move dates and on no less than two other occasions, Ryan was still my move coordinator. J&P showed up at my home on June 7th and Ryan Oeller was not the person who showed up at my house. I asked where Ryan was and was told he was working on an out-of-state move. I also learned through the crew that all out-of-state moves were handled by Ryan and so basically, although I was told that Ryan was going to be my move supervisor, J&P had to know for some time that he was not and did not bother to tell me. The closing on my home was June 10th and this was a two-day move process so I had no choice but to let the move proceed. On August 9th, Ryan Oeller delivered the goods to me in Maryland since of course, I am now out-of-state. He and fellow career mover, Robbie are experienced movers that do a fantastic job. The first thing they delivered was a $3,800 customer leather Ethan Allan sofa that is less than two years-old. The leather was damaged on numerous areas and two of the four legs were cracked. Ryan called J&P immediately to let them know what happened and shared with me that another customer had a mattress ruined and was authorized on the same day to go out and buy a replacement. It was clear by the look on Ryan���s face and the basic non-answer he gave me that J&P was not going to do the same for me considering the cost. The leather sofa was packed with space saver pads that do not protect it and was also obviously dropped and dragged which caused the legs to crack. This was not an accident, it was incompetent packing, storing and moving. The sofa was basically ruined and the insurance company is giving me $245. That doesn���t even pay for one of the cushions. That was just the beginning of the damage. The rest of the damaged items are shown in the photos. I had an antique vanity with a chunck of wood missing, a broken screw in my triple dresser when they took the mirror off, a broken track in another dresser, broken fixture on a curio cabinet, broken legs on a second sofa, etc. My furniture is not cheap and this is beyond simple mistakes of accidents which we all know can take place during a move. As I said, all moves have some damages, but the level of incompetence where I paid for professional packing and things were just thrown in boxes with no protection needs to be investigated. J&P did sent my info to their claims adjuster who just pays by the pound as written in their contract. Yes, I initially signed the contract but the contract should also hold J&P responsible for holding up their end of the agreement to professionally pack and move customers belongs which they did not do. In addition, I had things stolen of the items they packed. The packing of my garage was done by J&P and when Ryan was moving my things out, he asked if he could borrow my drill. We unpacked a garage box packed by J&P and found my Dewalt drill bits but my Dewalt drill that was in a case with two batteries and a charger was stolen. Ryan even marked it as stolen on the paperwork and I heard him call that into J&P as well. My dolly was also stolen out of my garage as well as my daughter���s Razor light-up scooter. Where in the contract state that they know they have issues with their staff who do not supervisor temp workers and that there���s a good chance that many items will be delivered damaged? That type of disclosure is what is needed on the contracts J&P uses. The inconsistency on how damage is handled is also in question. On another move conducted by J&P for me in September of 2013, one of the movers dropped a piece of furniture and it went crashing down the stairs. It was an accident and although I had the same exact contract in 2013 as I had in 2016, J&P replaced the piece at cost. That was because it was only $199. The worse part of this, is that I as well as my realtor and friend who were at my house during the delivery, overheard conversations between Ryan and the owner where it was clear that the men who delivered the damaged goods were frustrated since it happens a lot but the owner won���t deal with the situation. Ryan and Robbie apologized for the state of my delivery and were obviously frustrated that they had to be the ones who delivered a truck load of damaged goods. It wasn���t their fault, but since the issue is not being addressed and J&P will not do anything to make this right except send it to an adjuster and hide behind the contract, I feel a need to report this. Photos below represent the following which is small sample since the file only lets you upload so much. I will provide others to anyone who asks. Damaged list example: Photos of leather damage and cracked legs to my less than two year old customer $3800 Ethan Allan Sofa; Damaged top to a corner cabinet; Company packed crystal cross; Damaged legs to a second soaf; 1 in pieces and 2 damaged by dragging; Antique vanity with chunck of wood missing and loose poles where mirror can no longer be attached; Triple dresser where screw was broken off, wood was damaged; Lost a foot for air hockey table; Example of company packed boxes, garage items mixed in with others with no protection; Damaged wooden curio cabinet; Damaged office furniture; Damaged end table, chunck of wood missing off leg;
    - Erika O.
  • A
    Quality Piano Moving
    - Matthew C.
  • A
    Keyboard Services Inc
    They were great. They were on time and very professional. They were very careful. I was very pleased with their services. I have used them earlier as well. I liked them so I went back to them.
    - kevin v.
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Piano Movers in Elmhurst

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