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Fireplace & Chimney Authority Inc

Founded 1985 • Angie's List since November 2002

B Rated | 182 Reviews

Description

The Midwest’s Largest, Most Respected Fireplace and Chimney Company Fireplace & Chimney Authority has over 100 years of combined industry experience. We are the Midwest’s largest full-service chimney company from building, restoration, installation of gas or wood-burning appliances and chimney cleaning....

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There's no question that a wood-burning stove or fireplace requires careful maintenance for safety's sake. Burned wood creates creosote, and this highly flammable by-product is deposited on your flue liner and smoke chamber over time. When there's too much build up, all it takes is one solitary single spark to ignite this creosote and cause a chimney fire. You don't want to put your home and your family in danger, but you have every right to enjoy your fire place or wood-burning stove. You'll find this danger can be alleviated through regular sweeping and cleaning of your chimney, and our trained experts will do it right every time! Contact us today to get rid of the soot and build up to make sure your chimneys are safe and clean! We proudly serve all of the Southwest suburbs in the Chicago area.

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Verified Reviews

A few reviews for this pro…

F

RATED

11/16/2018

We purchased a gas fireplace insert with logs and a remote start in December of 2017. Th total price was approximately $2,400.00. They did everything as contracted and we have been happy with the purchase with the only proviso that the installers kept trying to sell us other services like duct cleaning and tuck pointing and when I declined, they seemed a little annoyed. A week ago (11-07-2018) the...

DESCRIPTION OF WORK
Service call

CATEGORY chimney sweep,fireplaces

SERVICE PROVIDER RESPONSE

Dear Mr [Member Name Removed], It is unfortunate that our technician was unable to explain himself clearly or that his information was missed upon completion of the service call. Upon his arrival, he visually inspected the entire burner system to evaluate the possible cause of the problem. This included inspection and cleaning of the eight (8) logs, adding embers to the burner system for aesthetic...
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RATED

10/20/2018

Bernard told us that everything looked so good that he didn't have to do any cleaning and that it would only cost $85.00 instead of $129.00 saving us some money. He also checked the chimney and discovered that the storm collar was cracked and needed to be replaced. He took pictures of the collar to show me. Overall a great experience!

DESCRIPTION OF WORK
General inspection before the heating season.

CATEGORY fireplaces

SERVICE PROVIDER RESPONSE

Dear [Member Name Removed], Thank you for taking the time to let us know we did a great job for you. We will pass along the kind words to Bernardo as well. We are pleased we were able to exceed your expectations. Best regards, The Fireplace & Chimney Authority Team
F

RATED

10/19/2018

They gave me a price to inspect the fireplace. I asked for an appointment. I gave him my address, and Joseph states they don't do Kankakee County. I told him the web page states, we install and repair in Kankakee County and surrounding areas. Joseph states that the job is too small, and they don't have anybody to come this far. I asked for the manager, Joseph states that what the manager said. I a...

DESCRIPTION OF WORK
flue and or damper repair

CATEGORY chimney sweep,chimney repair

SERVICE PROVIDER RESPONSE

Dear [Member Name Removed], We apologize if our sales staff was unclear in their conversation with you. We certainly do service Kankakee County. However, we do not have routes scheduled every day in that area. Perhaps Joseph misunderstood you and thought that you were looking for a specific date. Either way, it is not our intention to upset any customer. We thank you for taking the time to let us ...
F

RATED

10/10/2018

I contracted FCA in 2007 and paid an extra $500 for a 10 year Extension of their standard 5 year warranty. I called in November of 2017 to advise them that the new bricks were spalling and that I had damage on my living room ceiling above the fireplace. They told me that I was no longer under warranty - that the extension was for a total of 10 years and did not bring my warranty to 15 years as I h...

DESCRIPTION OF WORK
Fireplace Rebuild from roof line

CATEGORY chimney sweep,chimney repair

SERVICE PROVIDER RESPONSE

Dear Ms. [Member Name Removed], It is regrettable that there was so much confusion regarding the 10-year extended warranty. As is the case with most extended warranties, the time frame is always based on the date of purchase and is clearly indicated on the paperwork provided at the time of executing the extended warranty. If the sales staff were unable to clearly explain the document to you, for t...
A

RATED

09/26/2018

They did a great job took before and after pics so we could see difference Explained all work preformed very informative answered all our questions.

DESCRIPTION OF WORK
Chimney cleaning and inspection

CATEGORY chimney sweep

SERVICE PROVIDER RESPONSE

Dear [Member Name Removed], Thank you for taking the time to let us know we did a good job! We appreciate your business and hope that we can be of service in the future. Best regards, The Fireplace & Chimney Authority

Services Offered

Masonry restoration, cultured stone & chimney building, relining, covers and dampers, repair and cleaning & fireplace sales. Barbecue grills, barbecue sauces and rubs.

Services Not Offered

HVAC

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover, American Express
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes