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Travel Agency reviews in Elgin

  • F
    Vacations Made Easy

    I booked a three night stay at a Marriott Resort Property yesterday for approximately $1592.  The next day I was able to reserve to same room and dates directly through the resort reservation agent for $872. Vacations Made Easy (VME) explained that the reservation was non-cancellable and that I had checked the box agreeing to terms and conditions. I explained that I was not made aware the reservation was non-cancelable. VME said that if I had click through the terms and conditions hyper link, I would have seen the non-cancelable restriction.  This is a third-party vendor not affiliated with Marriott.  And I expect to pay a fair fee for their services.  But VME'S OVERCHARGE OF APPROX $720 IS UNREASONABLE AND UNFAIR.   VME will make more profit than Marriott.  The VME supervisor was unwilling to alter any terms of my reservation.  I filed a complaint with Marriott's Corp. Customer Care to alert them to how VME ripped me and perhaps others off.  Marriott should not want to be represented by VME. Take time to read what independent social media says.  



     



    From VME FAQ: Is there a fee to use your service?



    To provide you with outstanding service seven days a week, we've built our pricing to include all taxes and a small service fee, so the quoted price is all you'll pay. Because of our relationship with lodging and attraction venues, however, you'll find that our prices are comparable to gate price.  (GROSS AND MISLEADING STATEMENT IN MY EXPERENCE )







    From VME FAQ: How do I cancel my reservations?



    Please refer to our terms and conditions to get a complete understanding of our policies. Contact our Customer Service Representatives as soon as you know you will be cancelling your order. It's important to contact Vacations Made Easy and not the vendor to make your cancellation. You'll need to return your vouchers immediately to the address below. For your own protection, we recommend you send the vouchers to us via return receipt, signature required post. Vacations Made Easy 1325 W. Sunshine #537 Springfield, MO 65807 (READ EVERY LETTER OF FINE PRINT BEFORE YOU GIVE THEM YOUR CREDIT CARD)







    BUYER BEWARE: THEY MAY BE CONTRACTUALLY CORRECT, BUT VME IS NOT A FAIR OR REPUTATABLE COMPANY.

    CHECKING THE BOX AGREEING TO TERMS AND CONDITIONS COST ME ANOTHER $720 OVER THE REAL PRICE.  DO YOU REALLY WANT TO DEAL WITH A COMPANY YOU NEED TO CHECK THIS CLOSELY?


    - Clifford S.
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Travel Agents in Elgin

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