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Find Top-Rated Edwardsville Pool And Spa Cleaners

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Pool And Spa Cleaning reviews in Edwardsville

Real People ~ Real Reviews ~ Real Results

  • Atlantis pool does not clean their pool when they open it and they will not fill it up to the proper pool height.  Clients should understand that "opening" means they will have a dirty, useless pool until first service.  
    When I hired Atlantis last fall, I was put on the schedule for the opening of both my pool and hot tub as well as the weekly cleaning. The opening of the pool happened (dirty and not filled) and I tried to contact them to find out what happened.  I was explained the policy that "opening" was not a "cleaning" and so I asked them to come back to clean.  They said that was fine, but I needed to fill it.  I did fill it and waited.  Nobody came for a week. 
    You are unable to contact anyone at Atlantis outside the hours of 10 am and 5 pm - and, when you do contact their store during store hours, you will be given the run around.  During my last frustrating call, it took three people asking my name before I was directed to Chelsey, the pool maintenance supervisor, who told me that I am not a client and that Atlantis has filled their client quota?She didn't bother to look me up.
    Don't hire these guys for service.   Just that simple.
    - Jessica P.
  • I drained the water and they were out to remove the wrinkles and snap the liner back into place. Everything is back to normal.

    While they were waiting they even did a bit of the opening work that I normally do. They screwed down all the winter over anchors for me. That was a nice touch.

    - Michael V.
  • Owning an inground swimming pool had been a life long dream, so after 23 years of marriage and persistence on my part, my husband finally agreed this past summer. It’s an expensive investment, so I did my homework ahead of time. I wanted to make sure I found a company that had favorable BBB ratings, as well other favorable consumer reviews, not to mention numerous local awards, as well as pictorial proof of their attention to detail and esthetics. I’d had different contractors place bids. When the sales team of Joan and Fran (later to find that they were also the owners) visited our home, I was immediately comfortable with their style, professionalism and authentic friendly attitude. I’m quite detailed oriented and I felt like they could work with a “persnickety” customer like me. They truly proved themselves. It was a joy! While there were a couple of other contractors who made less expensive offers, I felt that an investment of this nature needed more to be taken into consideration, in addition to price, but also trust in their character and integrity for service, construction and maintenance of product and equipment through the years. I have to admit, I probably wasn’t the easiest of customers, I’m a bit of a perfectionist and I wanted to know what was happening every step of the way. From pool selection, to positioning the pool and surrounds in the proper place, to installation and explanation of how it all works! Every single member of their team from John and his excavating team, lead contractor, Bob and his team, to the guys who cleaned things up and got the equipment all working well…to the “pool school teacher – Caroline” back at the office who teaches the pool owners how to maintain the chemicals for their new pools. Each and every one of the Prestige Staff was professional, patient, informative and downright friendly. Admittedly I was naïve and unrealistic, like most folks in the beginning, thinking a swimming pool was a “fast procedure.” Now after the process is complete, I have such a better understanding and appreciation of all the many steps required to make the pool a reality. Actually with all that I know now....the process is pretty fast considering all that is done. There is so much involved from start to finish when constructing a pool: precise scheduling of the many city permits meetings, ordering parts, scheduling different types of the contracting teams and their workers to all work together is an amazing science in itself. Not to mention the unpredictability of the weather. Prestige is SO BLESSED to have Connie Anderson at the directing helm of this business, this woman is a dynamo! She is the queen of multi-tasking, and she does a beautiful job keeping all projects moving forward. Constant contact with her made this Swimming Pool Journey….a true pleasure! I could not be happier with our pool from Prestige! It’s absolutely gorgeous! Better than I’d ever imagined. We are all thrilled and looking forward to many enjoyable years of relaxation and fun with friends and family! Many many heartfelt thanks to everyone at Prestige! I HIGHLY RECOMMEND THIS COMPANY!
    - Anne B.
  • They do the job and are not terribly expensive. You can talk to them and get whatever services you want without having to get every service in the book. I will use them again in the future.
    - KATRINA W.
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Pool And Spa Cleaners in Edwardsville

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