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Find Top-Rated Edwardsville Foundation Contractors

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Foundation Repair reviews in Edwardsville

Real People ~ Real Reviews ~ Real Results

  • My experience with Helitech was a mixed bag at best. I've had a bowing foundation wall in my basement that has gotten worse since a water main break early this spring. I called a couple of companies in and decided to go with Helitech for the work. They didn't try to up sell me on things, but presented various options and explained the pros/cons of each. I went with tie-back anchors for the wall plus a sump pump/drainage for water seepage during heavy rain.
    Due to the workload, I was scheduled about 6 weeks out. Understandable considering the time of year and when work can be done. The issues started when my start date came up. They had me scheduled for half a days work on Wed. May 22nd, and full days for Thursday and Friday (with the possibility of a short day Friday). I had to take all 3 days of work to be at home. Well, they called late Tuesday and said they would not be able to make it Wednesday. They explained that the weather that weekend pushed off a current project, but assured me that they could still finish the work that week. Not the end of the world.
    Thursday morning comes around and the foreman on the project calls me and said they wouldn't be out till that afternoon. The current customer had and quot;added onand quot; to job. Now, weather related issues I can understand, but after 6 weeks on a wait list and taking vacation time to be ready, it's wrong to continue to push me off for add ons. Then I get a call later that day that they wouldn't make it at all. In addition, they will now have to finish on Tuesday (that Monday was Memorial Day). So now, I have lost 2 vacation days at work for nothing done and I further need to take another day (on short notice) for them to finish on Tuesday.
    I called Helitech to express my displeasure with the scheduling and spoke with Sherry. She did apologize for the setbacks, but initially didn't offer anything to make up for it. After ASKING what could be done to make up for the delay, she said she would talk to her manager about an invoice credit. I left it at that for now.
    The guys showed up on Friday first thing and got to work. Once they started, they were great. They kept me informed all the way and the work went on with no hassle. The came back and finished up mid afternoon on Tuesday. They had everything cleaned up and explained what they had done. In the mean time, I never heard back from Sherry about the credit. I called once, left a message and didn't hear back. I called again and was told she was in a meeting. I asked to speak to a manager and was told they were in the same meeting. I then asked to speak to the territorial manager (who Sherry said was the decision maker in this case), and I was refused. Sherry finally called me back and said the credit would be $400. I expressed my disappointment as that doesn't cover even 2 of my burned vacation days, let alone 3. Not to mention the frustration of the situation. She says that was 5% of the project cost and there was nothing else they can do.
    To sum up, the work quality was fine. I'm no expert in how things are supposed to go, but there were no hiccups once things got started, everything was cleaned up, and it looks fine. The customer service and responsiveness were appalling. You simply don't and quot;add onand quot; to a project and keep customers on a 6 week waiting list waiting longer, especially after one delay. Reschedule the add ons for a later date. Very little consideration was given to the time off I had to take off that I could have saved. Just from the sheer frustration in dealing with the customer service, I likely will not use Helitech again and recommend people consider all options when having work done.

    - Jeremy W.
  • The work was done to an unusually high standard and as described by the estimator.   Surprises, inevitable in an old house, were resolved quickly and skillfully.  The crew members were nice guys, easy to talk to.  Highly recommended - I would certainly hire them again.
    - John D.
  • Work done as agreed and on time.
    - Andy B.
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Foundation Contractors in Edwardsville

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