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Moving reviews in East Peoria

  • A
    AKAR Transport Solutions LLC
    The service was exceptional, truly above and beyond. Any concerns were addressed personally and promptly. Moving is such a pain and they were able to complete the job quickly, efficiently, and with the upmost quality. Everything was pristine. High quality service for a great price, I'd recommend to anyone.
    - Jennifer C.
  • D
    FEDERAL VAN LINES INC- Allied Van Lines
    We had many issues with each step of the household moving service,  However, the final straw was when they lost a wardrobe box of 18 slacks and over 100 pieces of costume jewelry, as well as a hand truck, and refused our claim after making us jump through hoops to file the claim.

    Here are the gory details:

    They cost $5000 more than their $11000 estimate.

    They took two days to pack when they estimated one.  This required us to be ready for them a weekend early on very short notice.  The first day of packing was done by a 6 person crew.  This made it difficult to supervise the quality of the packing. The second day ran 6 hours over the time estimate given to us at the end of the first packing day.  This left us very little time to clean and be out of the house by our closing date.  

    They did not tell us until the driver and unloading crew arrived that we would be required keep track of all incoming items (over 300), checking each one off the inventory list as it came in.  This was very difficult as there was a crew of about 5 movers, which we simultaneously had to direct to the proper room for unloading each item.  This took 4.5 hours with no break for us. We signed off on the inventory list although we were uneasy all was accounted for.
     
    Unpacking was made difficult when we found items from one room packed with items from another without any indication on the labeling.  This meant we needed to unpack all 230 boxes before we knew there was anything missing. It also meant we did not know how much cupboard space to leave for sets of things like china, until all the boxes were unpacked. 

    When we finished unpacking, we realized we had the missing items noted earlier.  We made several calls to find out the process for filing a claim.  To file the claim, we had to fill out a lengthy form with complete description of each item, with documented value.  We registered a claim and requested a trace.  

    Two weeks later we received a letter that the trace was unsuccessful.  We were also notified that because we had signed the inventory list, our claim was denied.  Had they told us this was their policy in the beginning, we would not have wasted our time with the documentation.   To top it off, when we unpacked a box we intended to store after verifying its contents earlier, we found many vintage 78 rpm records were damaged due to very poor packing.  

    There were some things done well.  All crystal and china arrived undamaged.  The furniture was undamaged due to careful handling.  The crew that crated mirrors was very professional.  The loading crew in East Peoria was fast and efficient, although we do not know how the missing items were lost. 

    Moving is one of those stressful life changes.  We were ready to roll with many of these issues that surfaced along the way. However, the way the claim was handled was a tipping point for our dissatisfaction with Allied.

    - John W.
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Moving Companies in East Peoria

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