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Dog Grooming reviews in Des Plaines

  • F
    A K9 CLIPPER
    Cliff notes version - the owner is rude, terse and fails to demonstrate basic common courtesies to others, much less understand good customer service. I have been going to Tiffnie, the groomer for 5 years. I had selected her because she did not use drying cages and agreed that I could be with my dog and hold him while grooming. My dog is 17 yrs old, blind, deaf and has health issues. Due to these situations, grooming is a very stressful for him. Therefore, my presence provided comfort. Tiffnie was good with Connor and very accommodating to minimize his stress. Recently, Tiffnie moved to AK9 Clipper. The overall appearance of this new location is extremely cluttered, messy, and so so on cleanliness. My first visit (a few months ago) was ok; Tiffnie did a nice cut. The owner, (Debbie, I think) was sitting around chatting. My next visit, this morning at 9am, I arrived and Tiffnie informed me of a new rule and I was not allowed to be with the dog during grooming. The owner (fiddling with some machine.. has her back to me) stated, that due to the cords all over (along with the general clutter and messiness) there was an "insurance issue." I asked if I could sign a waiver. Owner, (still lacking the basic courtesy of facing me) states, "waivers don't hold up in court." I left and put the dog in the car. I returned to express my disappointment of the utter lack of customer service. The owner still doesn't turn to face me, responds, "I'm not going to argue with you." Conclusion - the owner can have whatever rules she wants. However, Tiffnie should have informed BEFORE I arrived for an appointment. IMO, if the "insurance issue" is a safety concern for customers, it is a safety concern for employees and dogs as well. Furthermore, the owner does not demonstrate basic common courtesies to customers.
    - THERESE N.
  • A
    PAW & CLAW CAT GROOMING
    The service was great.
    My cat was not.
    I had arrainged to have my large long haired cat brushed out, b******** trimmed and claws trimmed.
    The  shop took the cat in and told me they would call me in a couple of hours.  He, my cat, freaked out after I left and I got a call within an hour. 
    The work had been done but he had to go, for his own sake. 
    I have only good things to say about paw & claw.  Very professional.  But I will not be going back, My cat is too high strung.
    - Joe M.
  • D
    Kountry Pet Resort
    We went to the back to use the (not very clean) rest rooms and were overpowered by an unpleasant smell that we'd never experienced in a kennel before. The groomer was unfriendly and complained about our dog being difficult--it's been several years since we have heard that from a groomer.  In the car, we discovered white flakes all over his fur--a first in our experience.  We called and were told--in the same unfriendly way--that it was dandruff and it was just our dog--that maybe the weather had something to do with it.  After getting off the phone, we noticed that we were charged much more than quoted for the cut, but didn't want another round of 'tude, so didn't call back and won't go back.
    - Gregory B.
  • B
    THE ACADEMY OF DOG GROOMING ARTS LTD
    The only thing with them is that you can't give a consistent rating on the actual person that does the work. The actual customer service there though is terrific. They do always bring things to my attention about my dog as well which makes me happy because they care so much.
    - DONNA W.
  • A
    Clean Dog Green Dog Mobile Grooming
    Doug is absolutely great in his interactions with us and our slightly cranky dog. Couldn't be more pleased.
    - Tracy P.
  • A
    Animal Feeds & Needs
    There is a lady that comes in twice a month on the weekends to groom the birds. It is easy. My wife takes the bird out there on a Sunday when I am working. When I come home, he is groomed.
    - Earl A.
  • A
    Animal Feeds & Needs
    .
    - Earl A.
  • A
    Clean Dog Green Dog Mobile Grooming
    Doug does a great job of working with our less-than-ideally behaved dog and returning her happy, healthy, and looking great.
    - Tracy P.
  • A
    Doggy Daydream
    It was great.  My dog was safe and worn out from all the playtime.
    - Heather H.
  • A
    Greco's Grooming Salon
    unknown
    - Bill H.
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Dog Groomers in Des Plaines

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