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Auto Service reviews in Des Plaines

  • A
    RGC's Auto Glass
    I emailed Rich Thursday afternoon after discovering his voice mail was full. At 7:30 Friday morning, he called me and explained his voice mail was full because he was so busy but he would be happy to fit me in his schedule if he could that day. I appreciated the effort to work me in the same day. He said he might be able to get me in between appointments around noon, or it would be after 3 p.m. Either way, he'd phone when he was on his way. This worked perfectly for me because I was home all day. When we hadn't heard by 5, I picked up the phone to let him know he didn't have to come this late on a Friday night and we would have no trouble rescheduling. Turns out, he was on his way and was about to call to say he could make it still. He even called again to let me know he had to stop for gas at a station minutes from our house so he would be delayed by five minutes. Shortly after, he arrived in his van and got to work. Rich is very friendly and professional. He explained what he was doing as he repaired the windshield and didn't mind at all that both myself and my wife were observing the interesting process. The tiny hole on our windshield had already begun expanding in the days before calling Rich, and after Rich finished, only a tiny spec remained which is exactly what should happen. The whole process took about 20 minutes. We absolutley will call Rich again if we need a windshield repaired.
    - DEAN G.
  • F
    Jidd Motors
    I spent about 45 minutes there on a Friday, giving them time to appraise the vehicle. Even spent a few minutes chatting with the owner, who happened to come in--he was very personable. We finally agreed on a price. I was to return a few days later to complete the sale. I was not convinced they would honor the offer, so before taking the time to clean out the car and come in, I texted to make sure they agreed on the price. Their response was positive. I came in to complete the sale and to nobody's surprise, they offered $200 less than the agreed price. This place is the stereotypical used car dealer: they are dishonest, and they prey on those who don't know any better or don't have much choice in where they buy their cars. I walked. The accounting manager, Nick, had the nerve to lie to my face about the price HE agreed to three days prior, and had the gall to ask me, "why would l argue with you over $200?" STAY AWAY. DISHONEST LIARS.
    - AVIAD S.
  • A
    HELLSTROM AUTOMOTIVE INC
    I can't compare price. I would rather pay to have him do it than to worry about getting $50 cheaper someplace else. We use him all of the time. We have been using him for 20 years. It was a father/son business and the father retired, so the son continues the business.
    - Robert E.
  • A
    Odisho's Auto Clinic
    Very Honest, Very Fair. I'm a woman, and I always feel like mechanics see me coming and take me for a fool. I knew my car needed a catalytic converter in order to pass the emissions test, so I shopped around. Out of the 6-7 mechanics I called and/or saw, this guy was the most honest and fair, in his pricing, in how he treated me, and in showing me all the other things that my car needed to pass. He explained to me why these other things needed to be fixed in order for me to pass the test. He guaranteed his work, and said if I have any issues to come back to him. Really I felt I could trust him, and that is not something that I do easily. I've been taken for a ride in the past by mechanics, but this guy really was genuine, honest, hard working, and treated me nicely. I would HIGHLY recommend him to anyone who needs a mechanic!
    - Frances K.
  • A
    Schaumburg Honda Automobiles
    The work was done within timeframe given. The car runs fine. They washed outside of car for free. Although I lived 2.5 miles beyond maximum shuttle distance from dealer, they drove me home and picked me up after van was ready, saving me cost of cab rides and waiting at dealer for work to be done.
    - James B.
  • B
    CARSTAR WALLY'S AUTO BODY
    They left the radiator transmission fluid low, luckily I just had my transmission rebuilt so I was vigilant and took it to the place that rebuilt my transmission and they filled it to the proper level.
    - Scott D.
  • F
    Mid City Subaru
    I did a test drive in the car and I really thought that it was nice I liked it and we sat down to talk price and I saw it online so I knew what they were asking, the asking price of it  so she done something on the computer goes to another room to get the print out and comes back and sits down and tells me well here is the price which she is showing me is two to four thousand over on what I saw online I think about two thousand over and say we are going to give you a discount on it and show me the exact price that they advertised it online and then says oh she told me this while we were driving too and I just couldn't believe she was really, that I was understanding right but when she did this price list thing and I saw and this is  when I walked out of there she said and then there is nine hundred and ninety five dollars is for the inspection and I said what are you talking about and she said what inspection and she said when we bring a car in we take it as a trade in or whatever we do an inspections to make sure there is nothing wrong with it, we clean it we do an oil change and stuff and you have to pay for it nine hundred and ninety nine dollars I said if you took the car in from someone else you can't sell it if you don't know if there is something wrong with it, your gonna sell somebody a car that has bad brakes and let me drive out like that this is part your getting a car ready to sell you can't just take car an say it doesn't work then bring it back and we'll find  out what's wrong and charge you, in the fact what she is telling me was I should pay what she wanted me to pay nine hundred and ninety nine and then they found nothing wrong they didn't do anything to the car so they expect me to pay nine hundred and ninety nine dollars for what I consider a car wash and an oil change. 

    She was passing whatever cost to inspect the car that was brought in to them trying to get an extra thousand dollars well I said I didn't ask for this inspection I didn't ask for you to change the oil for a thousand dollars and I'm not paying for that and she said well it's already been done it's non negotiable so I say okay bye and I got up and left.
    - Carolyn S.
  • A
    Muller Subaru
    The service booklets and it came with in like a leather cover well right after I moved in I got a puppy she just got a hold of the booklet and destroy the cover so i ask if they had another cover I said the books are fine you have an extra cover lying around and the guy, they took me to the parts department were they sell parts and the guy said  we don't sell it separate we don't have any separate they come as part of the kit let me look around I will see if I can find one and when I left, I think they sell these books like for about thirty dollars he gave me a whole new set of book with it all wrapped in plastic he said just take this we couldn't find any old covers and just gave it to me.
    - Carolyn S.
  • A
    CARSTAR WALLY'S AUTO BODY
    I'm a little late in submitting this review, but Wally's CarStar in Des Plaines did a fabulous job with my repair.  Insurance from the person who backed into me covered $1826 of this repair.  While the car was in the shop, I decided to also have minor bumper damage from my own scrapings repaired. That cost me $1350.  The shop dealt with the insurance adjuster; all I did was drop off the car and pick it up.  Their competence, friendliness and professionalism made this experience smooth and easy.  I hope I don't need their services again, but if I do, there is no where else I would take my vehicle!
    - Diane F.
  • A
    Towne Towing
    When the weather is cold it can take hours to be towed.  Yet, Towne Towing was able to squeeze us in within an hour of our request.  They towed us to our repair shop, Hellstrom Automotive.  Our SUV was treated with care.  The operator was clean, polite, and respectful.  The rate was fair, especially, in light of the cold weather.  We would recommend Towne Towing to others.
    - Bill H.
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Auto Services in Des Plaines

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