Fixing furnace that was blowing cool air
Joe and the Alltech HVAC team are my heroes. I have a home warranty and was experiencing no heat since Friday morning. It was a nightmare dealing with the home warranty company and the contractor they sent out. By Tuesday morning, I still had no heat and with two young kids, it was beginning to be a dire situation. I finally decided I could not continue with the home warranty route and risk another freezing night. I searched for the closest heating pros to me and stumbled upon Alltech. Joe returned my call within minutes. I explained to him my situation, which he empathized with and routed a technician to my home, who arrived within 15 minutes. Louis showed up promptly and thoroughly diagnosed the situation. He explained to me in layman's terms what the issue was and appeared quite confident in his assessment (despite it being divergent from the home warranty company's contractor's diagnosis). They quoted me a fair price despite knowing my desperation for heat and I gave them the okay to do the work. Within a couple of hours, the heater was back on and warming the house! Joe and his team really saved the day for me! Every aspect of this experience was top notch. Joe and Louis are true professionals and great communicators.