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Priority Appliance Repair Inc

in business since 1987

Business Overview

customer rated

372 customer reviews

17 years on Angie's List

Contact Priority Appliance Repair Inc

Phone Number

(815) 459-7115

Address

1010 Springfield Ave
Deerfield, IL
60015

Map showing Priority Appliance Repair Inc

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About Us

6 Simple Reasons to Choose Us: 1. Same Day Repair (most days and call is before noon) 2. Super Stocked Trucks 3. Free Phone Consultations 4. NO CHARGE If We Can't Repair 5. Guaranteed Up Front Pricing 6. 1 Year Parts and Labor Warranty

Contact Priority Appliance Repair Inc

Phone Number

(815) 459-7115

Address

1010 Springfield Ave
Deerfield, IL
60015

View larger map

Ratings and Reviews for Priority Appliance Repair Inc

A

Review: Appliance Repair Service
2 weeks ago

Repaired a refrigerator

Called Priority at 1 PM on July 4. Technician came at 4 PM on the next day, July 5. He identified a part that needed to be ordered. A different Tech came back the following day and installed the new part. It was about 48 hours from our call to a repaired refrigerator. We were completely satisfied with both the timeliness and professionalism of the work.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
2 months ago

Washing Machine and Dryer needed fixing

I've been using Priority Appliance Repair for the last few years and I really like the company. Both Elvis and Steve are great to work with. I trust them to fix what need to be replaced at a fair price. I've tried other companies in the past and were not happy at all. Priority is a professional company that you can trust.. For me that is most important that I pay for what needs to be fixed and not be taken for a ride. This company is good.
Services Performed
- Appliance Repair
B

Review: Appliance Repair Service
5 months ago

Told me to defrost my refrigerator/freezer for 24 hours and if that didn't solve my problem, they would replace the fan motor.

The fan on my fridge was freezing up. Had tried defrosting, but not a complete defrost and not for 24 hours. The complete defrost/24 hours worked. They charged me $59 for the consult. If the problem wasn't fixed, Elvis said they could replace the motor and deduct the $59 from the cost of that job (which was estimated to be about $350). I wish they had told me to do this over the phone and to call back if it didn't work.
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
7 months ago

Kenmore Dryer

Called Monday morning and got a schedule to see me by 8:30 - 10:30 AM on the next day. Receptionist explained that I have to pay $79 upfront to have check the appliances. If they could repair it, the $79 will be included. I called them by 9:00 AM the next day and the reception told me that they will call me within a few hours. By 11:00 AM, I called them back to ask when the technician will be coming at all. The receptionist was trying to help me but with the great professionalism (sarcasm) I decided to cancel my appointment No return phone calls. No Excuse. At least let me know if you will be coming or not. Great customer engagement practice Highly NOT recommended
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
8 months ago

Refrigerator repair

The initial visit by the first technician was ok but he misassessed the problem. Parts were ordered and the second visit which was from a more experienced technician finally zeroed in on the problem and he was able to get it running again though we could not adjust the temperatures. The parts that were ordered were returned with no charge. The third and final visit with the correct part fixed the problem. They were professional, punctual and did the job correctly.
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
8 months ago

asked to look a clothes washer for leak

never replied to my request to contact.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
8 months ago

Refrigerator filter housing replaced. (Old one cracked and leaked, making water/ice unusable)

Great experience. Elvis came and diagnosed problem. Ordered part and came back later in the week. He was super friendly and very professional. I wish I'd called them months ago! (Cost was actually lower than we had expected.)
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
8 months ago

Replaced drain tube on Jenn-Air refrigerator

Steve was very responsive and friendly. He quickly diagnosed the problem, explained what was needed, had the necessary parts on hand, and completed the work in less than an hour. In addition to replacing the drain tube, he removed the excess ice build up. Price was very reasonable.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
8 months ago

Dryer had no heat

He knew what was wrong very quickly, explained what was needed and how much it cost, and made the repair within the hour. Fast and easy.
Services Performed
- Appliance Repair
B

Review: Appliance Repair Service
10 months ago

Washer repair

Overall it went well. Scheduling could be a little more organized and wished they had been more prompt but understand that customers prior may have run over. However, everyone seemed helpful and friendly. Our washer decided to stop working on a Thursday and gave us an F51 warning, after a little research online I found that two issues are generally related to this error. Specifically, an issue with the sensor and also clothes being trapped outside of the tub. I took the tub out and found a plastic collar tag but nothing else. Washer still didn't work and started giving a suds warning along with the F51. I called Priority on Friday and was able to get on the schedule on Saturday. I explained to the technician on Saturday what I had done and he proceeded to look at the washer (he was a little surprised I was able to get the washer apart and the tub out as it was "heavy"). He tightened a screw and look at a couple other things but diagnosed that the washer needed new bearings. I explained what I knew about the warnings, etc and that it had just been working/spinning. He insisted that it was the bearings and it would be $450 to replace and suggested we get a new washer. After talking with my boyfriend we decided to go ahead get the washer fixed and boy am I glad we did!!! Come Wednesday I still hadn't heard anything so I called to check on status of the order for the bearings and was told the parts were in. I was put on the schedule for that night and this time the owner Steve showed up. After taking a look at the washer he determined that it was not the bearings after all but a bolt that was still loose (this was the one the tech said he tightened the Saturday prior) AND that it was a SENSOR ISSUE (which is what I was trying to tell the tech on Saturday also). So Steve was kind enough to put in a new sensor, tighten the bolt, and we have a working washing machine again for only $150. Had we listened to the tech who came the Saturday prior and purchased a new washing machine we would have been out A LOT more money. Had it not been for the initial tech's mi-misdiagnosis of the problem with the washer I would have given an A.
Services Performed
- Appliance Repair

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