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Garage & Driveway reviews in Decatur

  • F
    Midstate Overhead Doors Inc
    Called to get estimate. The wood where the door attaches to the wood had split and door was inoperable. The 1st person said, "You'd be better off with a new door." After 2 days called them again. They'd lost the paperwork. After 2 more days 2nd person comes, took enough measurements to launch the space shuttle. After several more days I get another estimate of around 800 dollars. 3rd guy comes out, same thing. Finally went to Menards a got 2 pieces of wood. Fixed myself 10 dollars. Then I get a bill for 60 dollars. The rude and insulting rep. said it was a service call, not a "free estimate" as promised on their website and I should have asked for one. On all 3 occasions; no one did any work. I could go on and on.... Out of curiosity, I went to the Macon County Court Records and typed in "Midstate Overhead Doors" in the name search. The results were they were named as plaintiff or defendant in 117 cases in Macon County alone. Go here and type in Midstate Overhead Doors [*** Link removed ***] Ask yourself, is this who I want to do business with?
    - Leland S.
  • F
    MIDSTATE OVERHEAD DOORS INC
    Called to get estimate. The wood where the door attaches to the wood had split and door was inoperable. The 1st person said, "You'd be better off with a new door." After 2 days called them again. They'd lost the paperwork. After 2 more days 2nd person comes, took enough measurements to launch the space shuttle. After several more days I get another estimate of around 800 dollars. 3rd guy comes out, same thing. Finally went to Menards a got 2 pieces of wood. Fixed myself 10 dollars. Then I get a bill for 60 dollars. The rude and insulting rep. said it was a service call, not a "free estimate" as promised on their website and I should have asked for one. On all 3 occasions; no one did any work. I could go on and on.... Out of curiosity, I went to the Macon County Court Records and typed in "Midstate Overhead Doors" in the name search. The results were they were named as plaintiff or defendant in 117 cases in Macon County alone. Go here and type in Midstate Overhead Doors [*** Link removed ***] Ask yourself, is this who I want to do business with?
    - Leland S.
  • A
    Midstate Overhead Doors Inc
    Very professional and work was done very well. I will call them again if I ever have a problem with my door. The $591 included a new garage door opener, replacement of all the wheels on the track and labor. I was very satisfied and relieved I don't have to worry about my garage door opening and closing this winter.
    - Karen S.
  • A
    Coach House Garages
    Was excellent from start to finish. Concrete took about a week to complete. Garage finished except for wiring and gutters in 4 1/2 hours. Garage walls were pre-built ( NOT pre-fab ). Every thing else fom scratch. All knew thier jobs. Crew very polite. Refreshing to see manners in young people these days. Neighbor was over to watch build with me. Said it was like watching a ballet. I agree. Thought price was quite reasonable considering quality. Every thing during course of project, done in a timely manner. Electrical done in a few days. Gutters a day latter. In my opinon If you use anyone else, you will only be cheating yourself.
    - Norman B.
  • A
    Morse Driveways
    Perfect The price was quite a bit higher than last time I had it done. There was one year that I had a different local company do the seal coating and to this day I still regret it. Morse Driveways does a nice clean job and are very professional..
    - Connie E.
  • A
    Greentree Waterproofing Inc

    This company was prompt, clean, concise, hard-working, and fast.  They were helpful in helping understand what the previous company didn't do and helped me to understand my house is stable once again.  Thank you for giving me my home back!

    - Niki R.
  • A
    Blasen garage door company LLC
    It went great. Len was very quick to respond, gave us a hard appointment time which he kept (as opposed to setting up a 4 hour window and then showing up at the last 10 minutes of that window as seems to be the norm for services like this), offered a variety of options ranging from repairs to replacement (with exact estimates of the cost for both and lots of info on new door options), took time to discuss pros and cons and potential future issues with existing door, and completed the chosen option (repair) professionally and exactly at the predicted cost. He followed up within 24 hours as well. We have not had any issues with the door since the repairs (which were admittedly recent). We're grateful to the person who recommended him and will definitely use Len again. Thanks!
    - Matthew S.
  • A
    Blasen garage door company LLC
    Len did exactly what I asked of him, did it timely and professional - and for a fair price.
    I have used Len at least 5 times over 9+ years and have always found him reliable, honest, willing to work with you and very capable. He is an example of what any consumer would want (and expect) from a small business professional.
    - Barry P.
  • A
    Ase Blacktop
    After an initial grading and installation of a base material, there was a break of a couple of months, due to weather. When the work began, it proceeded without a hitch. Bill and his crew are consumate professionals and it shows in their work. The driveway is thick and beautiful. They even took the time to make sure to grade the driveway to flow smoothly into our sidewalk, incuding filling in some bad areas in the sidewalk surface.
    It has greatly improved the look of our property.
    - Alfreda T.
  • F
    Midstate Overhead Doors Inc
    I was pleased with the estimate. He told me the job would cost $145 to replace the spring and that the technician would check both doors to make sure they were both operational.  I asked if this would cost more since that door was working, and he said they would just check it at no charge. We set up a service date for any time the next business day.
    On the date, the technician arrived mid-morning and I met him in the garage. I showed him the door that had the broken spring, and he got to work. I stayed in the front room with the screen separating us while I watched my 1 year-old.  Several times during the first hour he evidently knocked on the door, but by the time I got to that back door he had walked away so I thought it was just hammering.  After about one hour he knocked on the back door then rang the front doorbell.  I found him in the driveway and he told me that the ball-bearings were bad.  I said okay, not really sure if this was just informational or if he was telling me that this would be an extra charge. He didn't say anything about it, so I assumed this was a part of repairing the garage door that I had been given the estimate for.  After about another 1/2 hour, he knocked again and told me that the rollers were all bad on both doors. This time I asked how much it would cost and he said he didn't know - that he didn't do prices. I insisted so he called the office and was informed that it would cost $3.95 per roller. I told him that I only wanted to do one door because I couldn't afford to go much more over the $145 estimate. He then told me that the job would be difficult because screws were loose and/or rusting. I thought that this was just to inform me that it would take more time. He finished about an hour later. During this time my wife got home and she was thrown off by his manners - knocking on the door and then immediately walking away.
    The next Friday I got the bill in the mail for almost twice the price ($288).  I called the following Monday to ask for an explanation and was forwarded to the billing specialist. She broke down the charges: $145 for the spring repair, $2.95 for 8 rollers, $5.95 for two other rollers, $60 for labor, and another $40 or so for work done on the other door and screws. I pointed out that he never informed me of any of these charges except the $2.95 for 8 of the ten rollers, and that I never wanted anything done to the other door, and that I thought that when I asked for the charge for the rollers I should be informed about the labor charge - that I assumed that the labor was a part of the original estimate and that I would be paying just $40 extra not $143 extra. She told me that most people assume labor to which I asserted that I would have no way of knowing that they charged $60/hr for labor, how long the job would take or that this was how they did business.  I also expressed my frustration that they had technicians that did work without informing me about prices - and that didn't even know what the prices were. I was told at this point that she would have the original salesperson call me later to explain the charges.  The next day, I received a call from the same person.  I asked about the salesperson and was told that he was on vacation. She said that she, the technician, and the owner had reviewed the job and had decided to give me $30 off the price and they would send me a new invoice.  I expressed my frustration about still paying significantly more than I had planned for or had been informed about. I let her know that we live on a budget and had only planned on a certain amount for the job, that we didn't have that much extra to pay for the job.  At this point she told me that she others to help and that she would have to hang up on me.
    I received the new invoice for $258 with a note that I could pay this fee in two equal payments and instead of only 10 days, I could have 4 weeks.
    I felt like I was blown off and cheated. I was given a price estimate, and I understand that things come up, but when asked how much things cost was told that he didn't know the prices. I was told that I should assume certain additional charges even if I already had someone come out to give me an estimate. I felt like they basically sold me a job, did extra non-approved work, and then charged for it.  Then while expressing my concerns in a very respectful way, was hung up on.
    - Ben S.
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Garage And Driveway Services in Decatur

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