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The FYI on Gutter Repair

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Gutter Repair reviews in Crystal Lake

  • A
    Authentic Homes Inc
    We recently selected Authentic Homes to replace our existing roof. While there are many local roofing companies from which to choose, after thorough research, we were so glad we chose Authentic Homes, Inc. Frank, the owner, and his crew were professional, friendly, thorough and efficient. Frank did a great job of explaining the process and answered our many questions. We were so pleased by the end of the roofing job that we decided to have them complete our siding and gutter replacement jobs as well. They turned what could easily have been a very stressful experience into a seamless process and great learning experience for us. Once again, Frank explained the differences in products, the processes involved and the timeframe. When we had a difficult time deciding on siding and trim paint colors, he was very patient and made suggestions for how to proceed, such as viewing online and in store color strips, and driving around newer local subdivisions and existing neighborhoods to see newly painted homes. He also suggested talking with color consultants at local paint stores, getting sample colors and painting on sample boards, viewing outside in different lighting. This was tremendously helpful, as we finally picked colors we liked and are very satisfied with our choices. His crew was efficient and flexible, working against unexpected weather changes. They arrived early and stayed late. The quality of workmanship on the siding job was amazing, from the perfect cuts, to the flashing replacements, to the expert caulking and trim work. This team made it look easy, even on our steep, vaulted roof lines and gable areas. That can only come with knowledge, expertise and years of experience in roofing, siding, carpentry and remodeling. We highly recommend Authentic Homes for roofing and siding and will definitely call Frank and his awesome crew at Authentic Homes to work on our future home remodeling projects! Jim and Tracey D. Village of Lakewood, IL
    - Tracey D.
  • A
    Above Par Construction Inc.
    During July, with all the rain and storms, a tree fell on our house. Home repairs are stressful enough when you can plan for them. When you can't, its even worse. On a recommendation, we contacted Above Par. Tim Murray from Above Par held our hand through the entire process; tarping the damage, working with the adjuster and the insurance company, helping us pick colors for shingles/gutters/etc, supervising/coordinating the work, inspecting the work, AND answering way too many questions along the way. As with any project of this size, there are going to be some unforeseen circumstances. Tim and Above Par made sure we were happy and responded in a professional and timely manner. I would certainly recommend both Above Par and Tim Murray to anyone in need of contractor services!
    - Keith B.
  • B
    Olson Windows Doors & Siding
    It went well. They installed the windows and cleaned up after themselves. My only complaint was the woman who set up the appointment wouldn't have the installers call before they came so I could run over to the house. She said they'd get there between 8:00-8:30 without fail. I waited till they showed up at 8:50. If I use them again I'll insist that they call when on the way.
    - Bill S.
  • A
    KM Construction Inc.
    We called KM Construction because we read their reviews from other customers. We were not disappointed. From the beginning KM scheduled a roof and gutter inspection. They were honest and thorough. They found our roof to be in good shape and just gave us a quote for the gutters. Job was completed on time and we recommend them. Will do business again when the roof needs to be replaced.
    - Hanna C.
  • A
    Olson Windows Doors & Siding
    We had hail damage to our siding and roof. We selected Olson because we were so impressed with their level of professionalism and how responsive they were with our questions. Joe Hirschbein answered all of our questions, and we had a ton of them. We were so impressed with them that we added things to be replaced, outside of our insurance claim, because their prices were very competitive and we knew the job would get done properly.
    Joe and Mike were our project managers, and they were just great. If something came up, they called us right away. They always thoroughly explained things. They would check in with us on a regular basis to make sure everything was going okay, and that we were happy with the results. Our siding guys, John and Ken, we're just outstanding as well. They really took their time to make sure the job was done right. Our neighbors told us they had never seen a construction team that was so conscience about the job they were doing. They cleaned up every night before they went home. We could ways ask them questions. We were so happy with their work.
    We are thankful the project is complete. We had several weather delays, but they were well worth it. Olson made our house one of the prettiest houses on the street.
    - Stacie M.
  • A
    Stormpro Construction LLC
    Tony with Stormpro was extremely accessible and excellent in communication throughout the consultation and completion of the job to replace our house roof .   While our claim was insurance settled,  I compared other Angie's List deals to find Stormpro's price,  as funded,  was compatible with any advertised coupons.    
    What we got with Stormpro was  much more personal insight and high quality level of work for equivalent of  this job   I may have contracted to a  "storm-chasing" outfit.    Tony arrived at our home within a day of first contact,  he evaluated the insurance claim,  agreed to conduct the job within the funded amount, and supported the insurance depreciation / paperwork process.    
    The most notable benefit was Stormpro's willingness to assess what was  missing from the insurance claim.  Where the adjuster did not include a side sun porch,  did not add sufficient linear footage of gutter, and did not consider need for oversized downspouts,  Tony added these with Stormpro's commitment to do the job right.   He agreed to take the hit for our adjuster's underestimate.      
    When we considered the scope of the job and decided to upgrade our bay windows from shingle to copper clad, Tony showed a great degree of agility.  He changed  from his typical crew to a specialty craftsman team to complete the entire job rather than calling two teams..  The result was that Stormpro began the job within 2 working days of our first contact and completed the job within 1 week.       Tony indicated part of his reasoning to bring in an additional crew was the weather in Spring.   As if he was able to perfectly predict,  the job concluded on Friday - March 20th....... Crystal Lake was hit with 6 inches of snow on March 23 
    The Stormpro team was meticulous in prep and cleanup.  I recieved calls daily from the foreman and Tony to ask if we were pleased with the work.  When we raised concern about the additional copper work look/aesthetics,   they added a unique nuance to the copper cladding which was clearly more cost  in material and labor, but for a one-of-a-kind bay .   The resulting work was beautiful. 
    Bottom Line:    Whether you are paying out-of-pocket or via an insurance funded claim,  Stormpro will offer you as competitive a price and guaranteed highest level of quality work .....even comparing to coupons or Angie's List contracter published deals.  You can trust you won't be recieving a fly-by-night outfit or corners cut.    Throughout the entire process, I never felt like Tony and his crew were trying to shorten time or maximize profit out of the insurance claim and when we added our own funds for the extra copper work,   I checked his margins and recognized the price was highly competitive for the material and labor cost.  
    I've  lived in Crystal Lake for 22 years and through 3 houses  with a myriad of contractors doing every kind of work imaginable .  I have an adequate level of comparisons to be qualified for this review and confirm that Stormpro / Tony  will offer you excellent workmanship and satisfaction on your job.     
    Please feel free to check out our home and the result from StormPro LLC 

    - Lynda M.
  • A
    Preferred Roofing & Exteriors
    They were out there 12 hours a day for 2 days, working so hard. I'm very happy with how it looks. They also replaced a window with a skylight and did the work on the inside of the skylight, which was beautiful work by the carpenter he sent over. I was amazed by the beautiful job he did. They came back and really scrubbed our driveway to remove any stains left by the work. The gutters still need to be put on, which will be done next week. They were here on time and followed up with everything. They were also so amenable to any questions I had and any explanations I needed, and just went so above and beyond. They really did a nice job. They treated us like we had a $2-million home, not just our middle-class one, which speaks to their integrity.
    - Rosemary Z.
  • A
    Vinyltech Windows, Siding & Roofing
    I received great service from the Vice President, Ryan and  the President, Manny.  Due to all the rain, the projected starting date was pushed back a bit but the wait was well worth it.  The crew was thorough and did quality work.  The crew cleaned up every day prior to leaving.    The roof, siding and gutters/downspouts look great.  I have received many compliments from my neighbors.  Our home looks completely upgraded. During the project, I would receive phone calls from the President, Manny, keeping me updated on the progress.  Manny even stopped by my home in the middle of the project to make sure I was completely satisfied.  I would definitely recommend VinylTech for roofing, siding and windows.
    - Michael B.
  • A
    SpringRock Gutters

         After having my roof re-shingled, I wanted to have my five inch gutters replaced with six inch gutters, four inch downspouts, and gutter covers.   I had been referred to SpringRock Gutter Guards by a friend and decided to call the owner, Tim Weber.   After a very friendly and informative telephone conversation, I asked for an estimate on my job.  Matt, the salesman, came out and assessed the work, gave me an estimate, and answered all my questions politely and completely.  I was impressed with his knowledge and honesty and contracted for the work to be done.

         A week later, the installers, Jake and Robert, came out and worked from 11:30am until 7:30pm.   They replaced 152 feet of straight gutter and about 140 feet of downspouts.  They also installed Gutter Dome gutter covers on all the gutters.   The materials used were outstanding.  The gutters and downspouts were of very good quality, stainless steel screws were used throughout, and the Gutter Dome gutter protection is the best product for this purpose I have seen.   The installation of the gutters and covers was efficient and first rate.  Both Jake and Robert were friendly and conscientious.  They had no problem letting me observe their work and allowed me to ask numerous questions.   Their workmanship was excellent.  Once finished, they cleaned up the work site and left my property in very clean condition.

          The gutters, downspouts and Gutter Dome covers look sensational.   The gutters are finally pitched correctly, and a recent rainfall demonstrated how effective the entire system is working.

          Before selecting the Gutter Dome system, I had done exhaustive research regarding gutter protection products.  Based upon my research, the Gutter Dome system appears to be the best system currently available.  After examining the product, I was impressed with its construction and quality.  Other products that I examined did not approach the soundness of the Gutter Dome design.  During the first rainfall after the system was installed, I was impressed with its performance.   Only time will tell if my expectations will continue to be met.

          The SpringRock website proclaims the company's emphasis on quality.   Based on my experience with owner Tim Weber, salesman Matt, and installers Jake and Robert, I can attest to the company's quality materials and workmanship.


    - Robert R.
  • A
    Preferred Roofing & Exteriors

         When I realized that my 6,400 square foot roof was in need of replacement, I went to Angie's List to see what roofing contractors in my area had good ratings.  On the basis of that research, I selected eight contractors to contact.   Although all eight eventually came out to look at the roof and provide me with bids, only one contractor inspected my roof AND my attic.   Steve Case of Preferred Roofing and Exteriors indicated that he would only bid on my job after he had inspected the attic for appropriate levels of insulation, adequate ventilation, and any evidence of mold.   No other contractor took the time to make this inspection.

         Satisfied that my attic demonstrated appropriate levels of insulation, good ventilation, and no evidence of mold, Steve inspected the roof, made the necessary measurements, and provided me with a written estimate before he left.   During that visit, he answered all my questions completely and honestly, took all the time needed to explain his approach to my roof, and made several excellent suggestions. On the basis of Steve's knowledge, directness, honesty and confidence, I selected Preferred Roofing and Exteriors to do my roof.

          On the day that Steve indicated work would begin, it did.   A crew of eleven men began work at 7:30am, covering my bushes and providing protection for the things around my home.  Actual work on the roof began at 8:00am and by 8:45pm my roof had been completely re-shingled including appropriate ice and water shield, synthetic tar paper, and ridge ventilation.   In the afternoon, Steve came by to see how the work was progressing and to find out if I had any questions or concerns. The crew was very efficient and hard working.   I watched the removal of the old roof and the installation of the new roof and was impressed by the care and craftsmanship demonstrated by every member of the crew.  They cleaned up the job site before leaving that night.  

          The next day, Steve came by to inspect the roof.   He did so, and also personally made a repair to a cracked fascia board. Even though I thought that the job site was very clean and clear of debris, Steve found a few nails and shingle pieces and had two of his men come back to do more clean up and rerun the magnetic roller over the site. 

          Although we have not yet had a major rain storm, snow storm or ice event, I am confident that my roof will be problem free.   If, for any reason, I do experience a concern, I am confident that Steve and his guys will make it right. 

          For price comparison, Steve's bid was not the lowest, nor was it the highest.   From the perspective of quality, Steve's crew did an excellent job.  The roof is beautiful and well crafted.   This work exceeded my expectations.

           In researching what to do when replacing a roof and selecting a roofing contractor, something became evident to me.  As long as you stay with a major company, roofing products of comparable price are generally of comparable quality.  What really makes the difference is the professionalism and competence of the people you are working with.  Anyone interested in getting a no nonsense, direct, complete and honest estimate of work should contact Steve.  Anyone interested in getting a quality job and good value for the money spent should contact Steve.  He is an outstanding contractor who will "do it right" the first time.


    - Robert R.
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Gutter Repair Contractors in Crystal Lake

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