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Window Replacement reviews in Columbia

  • F
    Victor Shade Company
    So I take off an entire afternoon to meet with Scott Victor, the owner. We are building a brand new, custom built 5,000+ sq. ft. home and wanted to get the best window treatments possible for our beautiful new home. I called Monday, April 21st and asked for an appointment the next day, since I was going to be at the house most of the day meeting with other poeple. They can't do it on such short notice, which is totally understandable. So, we schedule an appointment with Scott for 8 days later, the 29th.
     I am at the house 15 minutes early, just in case he needs directions, since it is a brand new subdivision and the street doesn't show up on some gps's. 
    It's now 20 minutes after our scheduled time, and I'm starting to wonder. They have had great reviews on Angie's List, so I give them the benefit of the doubt, and call. A Rachel answers the phone and I explain that I've been waiting 20 minutes past our scheduled appointment time with Scott. She asks me to hold. She comes back and says that she is "going to research this" and get back to me in 5 minutes, or less. She calls me back 5 minutes later (and it is now 30 minutes past the scheduled time) and says there has been a misunderstanding and she would like to reschedule. She said she remembers setting the appointment with me and she gave the appointment sheet to Scott, but something must have happened.
    Well, my time is just as valuable as Mr. Victor's and when they try to reschedule, I tell them no thank you, as we already have 3 bids.
    A few minutes later I call back to let them know that I got their name from Angie's List and am very disappointed. I may have even been persuaded to go ahead and give them another chance. However, a David Victor answers the phone and I ask who he is. He tells me his name. I assume it's the owner, so I ask if he is the owner. "NO!" OK. well you are obviously someone due to your last name. So I try to explain to him that I was calling to express my disappointment and he just says "here's Rachel." He doesn't even give me a second to hear what I have to say. 
    I ask Rachel who he is. He is Scott Victor's uncle, and the FORMER OWNER. Well, isn't that interesting? The FORMER owner doesn't even care about customer service.
    Then, as I'm trying to tell Rachel that I got their name off angle's list and about my disappointment, Rachel starts arguing with me and interrupting me. 
    POOR CUSTOMER SERVICE all around. Especially after they were a no call and no show. 
    If your time is valuable to you, I suggest you stay away from this company.
    - Lisa M.
  • A
    Nu-View Replacement Windows & Doors
    Dave met with us on a Saturday and provided a quote the same day. He was very friendly, knowledgeable, and professional.  We signed the contract the same day because we didn't feel a need to get a second bid after meeting with Dave.  On the day of the install, Dave and a coworker arrived on time, covered the floors to prevent them from getting dirty, installed all the doors in the amount of time he told us, and cleaned everything up really nicely. The doors are definitely made from high quality material and they look fantastic. We are extremely happy with our new doors and would highly recommend Nu View.
    - Tamara B.
  • A
    True Home Value
    They did a good job. One of the things that I really liked about this company was that they did a very good job of cleaning up inside and out when they were finished. There was no glass left out when they left, which I really appreciated since I have a pet. I would hire them back out again to do more work.
    - MARILYN J F.
  • A
    Butler Home Improvement
    - Shirley S.
  • B
    Window World
    - Douglas G.
  • A
    Alliance Contracting Solutions
    - Stephanie L.
  • A
    Jacob Sunroom & Exteriors
    The work turned out great. They were very efficient and got the work done faster than they had estimated. They sent two guys who did a nice job.
    - Maryann C.
  • C
    We thought he was very high pressure, high energy sales person. He wasn't uncomfortable, he just was maybe a little more boastful than anything else and we weren't impressed with the other reviews.
    - Jennifer T.
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Window Replacement Installers in Columbia

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