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Locksmith reviews in Columbia

  • F
    America's Locksmith Services
    Sept 29th: 6:42pm, I called America's Locksmith services because I had locked my keys in the car and I was a long way from home and the lady on the phone told me that the price for me to unlock my car would be $54. Then I asked her if they accepts credit cars or checks. She replied that they take all three.Sept 29th: 8:02pm: Worker shows up to unlock my car, he charges me $19 (service fee), $79 (car unlock fee), and $55 (labor fee). When I told him that this was not the quote I received on the phone, the worker replied that they get a lot of phone calls about answering services giving them misquotes. The worker encouraged me to call back and ask for a supervisor.Sept 30th: (in the morning): Called and spoke with LaDon who informed that he has the conservation recorded and that the lady did not give me a $54 quote. He got very defensive and said that they record every conversation and that if I pursued legal action, they would be ready. LaDon offered me a 15% discount off of my price, I said okay and that I would like to talk to the next higher person. He said he would give me the 15% discount and transfer me to David. Sept 30th: (in the early afternoon): I called back and spoke to David who yelled at me and said I was playing games because I did not really have phone conversation recorded and that if I filed a complaint with the BBB, he would not do anything for me. He said that LaDon was lying and that he will not give me any discount.My complaints:1) on the phone, $155 is no where near the price I was originally quoted. 2) They charged me $79 for car unlock and $55 for labor....they are the same thing (the labor was to unlock the car). It took the guy approx 10 minutes to unlock me car.3) They wanted to charge $15 just to use a credit card, which the person on the phone did not say, when I specifically asked her.4) poor customer service

    - Brandie S.
  • A
    METRO LOCK & SECURITY INC
    unknown
    - George J.
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Locksmiths in Columbia

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