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The Metro Group

in business since 1991

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About Us

on Angie's List for 16 years

Chicago's most experienced Performance Based HVAC Contractor. We fix the comfort & efficiency issues that other contractors can't find. We are the Problem Solvers!

Contact The Metro Group

Phone Number

(773) 736-1400 (888) 736-1400

Address

4547 N Kilbourn Ave
Chicago, IL
60630

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Ratings and Reviews for The Metro Group

A

Review: Hvac Repair Service
3 months ago

HVAC Diagnostic - No Heat

I haven't received better service from anyone for an extremely long time. The furnace broke in my duplex down during the latest -55 polar vortex, and after trying to diagnose it myself, I called another company in the morning to fix it. After about 15 minutes, the response was "you need a new furnace - that will be $4,200 please." Let's just say there were some... sketchy... tactics that I didn't quite recognize, and I have tenants in the condo, so I can't get multiple quotes so quickly! Fast forward to an hour later, and in my latest state of panic, I'm on the website for Armstrong Air (the manufacture) looking up service providers to check my warranty status. It was so fortuitous that Metro Group was the second listing (and only because the first guys didn't call back!). Janine made me feel very welcome on the phone, and after I scheduled an 8 hour time window (the windchill outside is close to zero at this point), she calls me back within a few minutes and says "Jim, the owner, would like to speak to you, as it seems like there can be some other things which need to be done." This guy, who has no incentive at all to diagnose anything for me, is now on the phone giving me free advice! He also says that he is incredibly busy, but would try his best to make the time the same day to come. Not only does he come later during the same day, but he also does so many more things than the last guy did, including spending a whole hour with me in trying to look for other solutions. At the end of the day, I did need a new furnace, but it was so incredibly reassuring to have his second opinion. I can't believe I found a 100% honest HVAC contractor in Chicago! Thank you so much Jim and Janine!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
3 years ago

Replaced the HVAC system and water heater, and improved ductwork.

Metro Group was recommended to me by a neighbor who has run a contracting and carpentry business for 30+ years. I then found them on Angies List and saw the overall positive reviews. Jim Coleman and one of his technicians came out to evaluate my old HVAC system. My A/C was on the way out last summer, and I had just been recently informed of major issues with both my furnace and water heater. In addition, I've had always problems heating and cooling the second floor of my home. Jim explained in detail the installation problems which led to the furnace issues as well as the ductwork problems which were preventing sufficient airflow from reaching the second floor. We discussed several options and recommendations for improvements. With regards to the ductwork changes, Jim recommended an incremental approach to solving the second floor airflow problems, rather than taking the “sledgehammer” approach recommended by another contractor. I received estimates from 3 HVAC contractors, and Jim’s quote was by far the best value for the equipment to be installed and the ductwork to be done. I researched in detail the equipment manufacturer that Jim recommended and spoke with others, with all giving positive feedback on the equipment. I notified Metro Group on a Monday and they had won the bid, and they began the work on Wednesday. At the last minute I threw a curve ball at Jim and asked if he would also be interested in installing the new water heater (which I had purchased the night before) and he agreed to do so. The crew arrived on time. They had my new furnace up and running by that evening and came back Thursday to work on the ducts and remove the old water heater and install the new water heater. They came back Monday to hook up the humidifier and finish off the exhaust and fresh air intake. They completed the work in the timeframe that Jim gave me (factoring in the addition of the water heater installation), they cleaned up after themselves, and made sure the old equipment and ductwork was placed out back for the junkman. The crew was courteous, gave me updates on their progress, and explained in more detail what they were doing and why. The bottom line is that I will recommend The Metro Group to anyone who needs a new HVAC system.
Services Performed
- Hvac Repair
- Water Heater Repair And Installation

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The Metro Group

Compare quotes from up to 3 heating & cooling contractors!

About Us

Review: Hvac Repair Service

Review: Hvac Repair Service

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