They use a water based process that is more environmentally friendly. I am all in favor of that. However the service at their Broadway store has declined markedly. (I had used them since they opened.) They have ruined the last two things I have brought them.
First a pair of wool pants, worn once. They were returned with a full three inches of lining hanging down from the cuffs. Three return trips and they managed to steam them out so that they are only one inch shorter than when I purchased them, but not wearable. Next, a wool blanket. They gave it back to me 12 inches shorter on one side and 8 inches shorter on the other. Too short to even use on a twin bed. (I gave them a queen sized blanket.) Then, they blamed me for being "always dissatisfied." Yeah, when I pay money for you to ruin expensive items, I will be a tad dissatisfied.