We had our entire condo unit repainted.
After purchasing a condo we decided to have our entire unit repainted. This was obviously going to be a big job and we really wanted true professionals to help us make our condo truly ours. To begin the proces, I went to Angie's list to look for painters that had experience with painting large units and were professional painters. In addition to Changing Colors, I found two other companies that I felt would be good to work with. I had all three companies come to our unit to provide an estimate. Out of all three companies, Tony and Changing Colors provided the most insight, the greatest level of painting expertise, and we're very personable. Given this positive experience in their estimate I decided to move forward with changing colors. In the middle of the painting job I visited our unit and found that our unit was in okay shape. I was told by Tony that his painters do not use painters tape because they are professionals and would only use painters tape if there was a unique design that I wanted incorporated into the painting. As I visited my unit during the middle of the work I found painters tape in various places. This was the first sign that I had some concern about. When I was informed that the painting job was done, I found various places throughout our unit that had signs that the paint had leaked through the painters tape and corners that were painted in a mediocre fashion. I also found the wall above the crown molding in our kitchen area to be incompletely painted. It was as if the painters failed to use a ladder to reach the top portion and merely use their tiptoes to paint. This was a huge oversight which should have been spotted by the painters or Tony as I was assured that when the project was done Tony would come out to make sure the project was done to his complete satisfaction and there were no areas that had to be repainted. The curtains in the master bedroom where also faulty. The painters took down the curtains and were unable to put it back as it was. Another concern that I had was in one of our bathrooms the electrical light fixture was not put back. After I found these concerns I immediately called Changing Colors and stated my concerns. The painters came out 2 days later to redo the job. After they completed the job to my satisfaction I was okay with the job. However, I was not contacted by Tony or Changing Colors to make sure that the painters had indeed done the job to my complete satisfaction. With such a huge job that I gave for Changing Colors to do I was completely unsatisfied with their performance. I will never use Changing Colors again nor do I recommend anyone to use Changing Colors. I would have accepted some mistakes in the painting but I would have also expected the response from Changing Colors to be a lot more than what it was. I would have wanted Changing Colors to call me after the painters had returned to fix their mistakes to make sure that I was completely satisfied. I do not recommend changing colors for any painting job.
Service Provider Response
This response is difficult for me to write. I have never in 37 years of business have faced this kind of report or feedback. After reading this review I called the homeowner and expressed that this report had little to do with the paint job, but was in fact written because we didn't follow up after doing their punch list. When 4 painters are in a 2 level condo trying to do a job so a family can move in, minor things get missed. In fact on every one of our proposals it states that we will come back for any touch ups you need. We received their punch list and we went back 2 days after receiving the list. Our guys did the touch ups and even sent a video of the curtains being fixed. The homeowner replied by text to the foreman “Great Thanks.” In most of the large square footage jobs we do there are usually a few things to be addressed. Usually a homeowner is there as we are finishing and we take care of them at that time. When a client has to work and cant be present we tell them to take their time, look around, make a punch list and we will return. As far as the taping, When I met this customer they asked me “Do your men cut straight lines or use tape?” I responded “We don't use tape and in most cases on the ceiling/wall lines we don't.” So my final phone call ended with this customer saying that they still stick by their comments and they were glad that I was upset because it showed them I cared. They also stated that if we would have followed up after completing the touch ups they would have been happy.
