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A-1 FAMILY CONTRACTORS INC

Founded 1987 • Angie's List since September 2002

D Rated | 5 Reviews

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Service Categories

General Remodeling

Description

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Lawrence E Gustafson Roofing

65  REVIEWS
Lawrence E Gustafson Roofing

Super Service Award Winner for 2016. Family owned & operated. Please call Larry at (847) 404-1687! I'd love to speak with you about your contracting needs!

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Verified Reviews

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A few reviews for this pro…

F

RATED

10/29/2004

THEY INITIALLY TOLD ME IT WOULD BE DONE IN 3 DAYS, IT TOOK 3 WEEKS. I TOOK EVERYTHING OFF THE WALLS AND MOVED THINGS TO THE CENTER OF THE ROOM AS THEY HAD ASKED. WHEN I CAME HOME, THEY HAD PUT FOOT PRINTS ALL OVER MY COUCH, HAD PAINT ON MY TUXEDO AND BLACK SUIT, AND HAD BROKEN THE GLASS OF A DISPLAY FRAME. THEY DID CLEAN MY CLOTHES AND REPLACED THE GLASS AND THE FRAME, BUT THE WORK WAS NEVER UP TO...

DESCRIPTION OF WORK
INTERIOR HOUSE PAINTING AND REPAIRS.

CATEGORY interior painters

SERVICE PROVIDER RESPONSE

THIS CUSTOMER''S SERVICES WERE PROVIDED BY A NEW EMPLOYEE WHO HAS SINCE BEEN LET GO. WE MADE EVERY ATTEMPT TO RECTIFY THIS SITUATION IN A PLEASANT MANNER, YET THE CUSTOMER WOULD AGREE TO NOTHING. THE COMMENT ABOUT THE DRY CLEANED ITEMS IS FALSE. THE CUSTOMER WANTED THEM DELIVERED TO HIS DOOR, NOT ALL TOGETHER AN UNREASONABLE REQUEST, BUT TO NEGLECT OTHER CUSTOMERS TO DELIVER A SUIT IS NOT SOMETHIN...
C

RATED

07/24/2004

A-1'S INITIAL RESPONSIVENESS WAS VERY GOOD. IN REVIEWING THE SITUATION, DEVELOPING THE PLAN, PROVIDING A BID, AND DOING THE WORK ON AN AGGRESSIVE TIME SCHEDULE, AND OFFERING A LOT OF HELPFUL SUGGESTIONS THE RESULTS WERE EXCELLENT. PRICE WAS 20% HIGHER THAN ANOTHER BID, BUT COMPANY WAS AVAILABLE TO DO THE WORK WHEN NEEDED. HOWEVER, WORKERS DAMAGED A HAND TRUCK BELONGING TO THE BUILDING AND DID MINO...

DESCRIPTION OF WORK
DEMOLITION OF ABOUT 11 FEET OF WALL, SHORTENING OF ANOTHER WALL, RELOCATION OF ONE ELECTRICAL SWITCH, TEMPORARY CUT-OFF OF TWO ELECTRICAL OUTLETS, AND REPAIR OF CEILING AND WALL.

CATEGORY remodeling

SERVICE PROVIDER RESPONSE

THIS CUSTOMER CONTACTED ME IN A DISTRESSED SITUATION. HE HAD PURCHASED A NEW CONDO AND NEEDED THE WORK COMPLETED BEFORE MOVING IN. HE WAS CLOSING THE FOLLOWING WEEK, AND WE HAD FROM 2:30PM ON TUESDAY TO NOON ON THURSDAY TO COMPLETE ALL WORK. AT THE TIME, WE HAD A 3 WEEK WAITING PERIOD FOR ANY WORK; HOWEVER, I CONTACTED OUR CURRENT CUSTOMER AND MADE ARRANGEMENTS AND CONCESSIONS WITH/TO THEM (THUS, ...
F

RATED

02/18/2004

A HORRIBLE EXPERIENCE. THEY FIRST DIAGNOSED A LEAK AS BEING CAUSED BY OUR DORMER AND CHIMNEY, WHICH THEY DID EXTENSIVE WORK, AND THEN LATER BY OUR TUB. VERY POOR QUALITY OF WORK, UNPROFESSIONAL, AND AN EMPLOYEE INDEPENDENTLY CONTRACTED ADDITIONAL WORK THAT BECAME A COMPLETE NIGHTMARE.

DESCRIPTION OF WORK
ORIGINALLY CALLED THEM FOR ROOF REPAIR.

CATEGORY roofing

F

RATED

09/23/2003

THEY SAID THEY WOULD COME ON A FRIDAY AND THEY NEVER SHOWED UP OR CALLED.

DESCRIPTION OF WORK
I MADE AN APPOINTMENT FOR THEM FOR AN ESTIMATE.

CATEGORY remodeling

B

RATED

09/13/2002

unknown

DESCRIPTION OF WORK
SOFFIT, ROOFING, COPING TILES, GUTTERS, KITCHEN WALL & CEILING PLASTER.

CATEGORY remodeling

Services Offered

GENERAL CONTRACTOR W/ HANDYMAN SERVICES

Services Not Offered

EXCAVATION & SEWER.

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Discover
Senior Discount
10%
Emergency Service
No
Warranties
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