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Find Top-Rated Champaign Marble & Granite Companies

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Marble & Granite reviews in Champaign

Real People ~ Real Reviews ~ Real Results

  • After working with Dee Falls to design our our kitchen, we approved the design and placed our order for the first set of kitchen cabinets in May and were told is would be 5 weeks until delivery. About two weeks later, I got an email saying that the manufacturer was behind and it would be another 8 weeks before our order arrived. Around the time that I expected to hear from them, I made attempts to contact Dee for updates, only to be told that she had retired. The first set of cabinets arrived just after Labor day, and the final order for the island cabinets was then sent in once we were able to take the remaining measurements. However, three weeks later when the cabinets were delivered they were a completely different style than what we had ordered, did not match the other cabinets, and were doored cabinets instead of the drawers we asked for. I sent them back, and replacements were ordered. Three weeks after that, the next delivery occured, and I made sure to open the boxes while the delivery guys were there, only to find that two of those cabinets were still not as requested on our original design order. I call Luther, only to be told that he was not there, but on further discussion with his assistant I could hear him yelling in the back that he was accusing me of "changing her mind twice now" and I would have to take him to court to get the cabinets as I originally ordered. I apologized to his delivery guys for their having to overhear a heated conversation, and they said "It's OK. We work for him. He's like that every day." Additionally, this was not the first time he refused to take my call, and has had a record of failing to return messages, both phone and e-mail. In order to get answers to even the most simple of questions meant having to drive to the business to find him. I will never do business with this firm again. It has gone to **** since Dee retired.
    - Kari L.
  • In one word- amazing! Shane and his employee exude a professional integrity that unfortunately is all too rare in today's world. Honest, dedicated craftsmen at a reasonable price. You cannot beat it. Shane and his company are top-notch. From the moment I called for a free estimate, to the last moment in my home, Shane and his employee were was as responsive and friendly as one could be. Shane was extremely giving of his time, talent, and knowledge. For example, during the estimate he informed me about the various quality levels of tile and what that means, as well as various options available to me in deciding how to finish the shower surround. It was clear within moments that Shane was concerned with providing me the quality remodeled bathroom that I wanted. In other words, he was not looking to sell me on anything I did not want or need in an attempt to increase his own profit margin. It really was a partnership, with Shane providing his experience and professional judgment in helping me realize the bathroom I wanted. He provided me with an estimate within 24 hours of our first meeting. Once I contracted with him, he was able to start as soon as the materials were available- about 10 days. He estimated that he could finish the job in about 5 days and he did. At every step of the way, he informed me of the work they were doing, or about to do, and explained it to me thoroughly. Shane and his employee treated my home as if it was theirs. They were thorough in their clean-up every night before they left and always asked if I had any questions. Extremely punctual. When Shane told me a time to expect him, he was always at my home right at that appointed time. With Custom Home Updates, the customer comes first. Again, an amazing experience.
    - Timothy J. C.
  • I spent $3500 on that work. They helped me decide between different counter tops, they took me out to their granite yard, and they came to measure. They were very easy to work with and they were clean, efficient, and on time. Their pricing was great.
    - Terry M.
  • Christi was a pleasure to work with and we are very satisfied with our cabinets.
    - Patrick M.
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Marble & Granite Companies in Champaign

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