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House Cleaning reviews in Cary

  • D
    MaidPro of Lake Zurich
    We spent many hours in advance of their visit de-cluttering the house and making it simple to access all areas to be cleaned. The house was not terribly dirty, but we really were hoping it would sparkle after paying a rather expensive $247 for two people and two hours of cleaning. Unfortunately we were disappointed in the service provided. A partial list of things that were missed: laundry room floor not cleaned, top of refrigerator not cleaned, cobwebs in corners of multiple rooms, no sweeping/vacuum in multiple corners and along some walls, window sills not cleaned in multiple rooms, they did not clean one of the tubs or chrome fixtures, poor job cleaning mirrors and glass top tables, did not dust tops of picture frames or doorways, upholstered furniture not vacuumed, baseboards not dusted. Most of the items I've listed are explicitly on their standard checklist, so this is simply a failure of the crew to provide the level of service promised to the client. The owner Stanley offered to send the team out again, however I had already finished most of the items they missed later in the day after the crew came out, since I could not wait for a reschedule (had a photographer coming to take pictures of the house and showings were starting as well). The warranty is a nice touch, I just wish for the premium price paid that I would have received premium service without the need for or the hassle of a second visit.
    - Jason M.
  • B
    Bella Custom Cleaning Ltd
    The 2 men that came were on time and professional.  I was just disappointed that the grout did not come clean.  It really wasn't any better than before when I did it with my shark steamer.
    I didn't like that I had to pay $15.00 fee in cash for traveling.  That should of state when I  hired them.  Nothing was said until the night before when they called to tell me exactly what time to expect them.  
    - Barbara T.
  • A
    Bella Custom Cleaning Ltd

    Louis and Ruben did an excellent job. I asked if, since I did not have a loveseat to clean, they would clean a nearby spot on the carpet near the couch. They cleaned the entire area of the carpet surrounding the couch. Almost an entire room. Wow -- I was impressed! I now know who to contact to clean my carpets!!

    - SILVIJA S.
  • C
    Welcome Home Cleaning Inc
    I was told they would arrive between 12 and 1.  They actually arrived at 11:30.  Fortunately I was home, because I was not planning on being available before 12:00. Early isn't always acceptable, especially with no prior notice.
    The ladies then asked me where my cleaning supplies were.  I have had several cleaning services over the years, and never had one that didn't provide their own cleaning supplies and equipment, so this was a surprise, and  this is not my preference in a cleaning service.  And now my $500 Dyson vacuum doesn't work, which is why I want cleaners to bring their own equipment.
    They finished 1/2 hour early, which means I didn't get the full 7 hours of cleaning, only 6.  They asked me if there was anything else they could do, and I looked around and didn't see anything at that time, so I tipped them $30 and they left.  Shortly thereafter I discovered areas that were inadequately cleaned, such as the stove under the control panel (it was only partially wiped clean), the side of the microwave, the inside door of the refrigerator, and some areas of the floor still had clumps of dog fur which had accumulated there.  I requested that the fridge be cleaned out; they said they removed old food, yet I later found a pack of moldy sliced turkey.   And I haven't closely inspected the upstairs yet.  They told me they did my sliding door inside window, but when I looked later, I noticed the same handprints that had been on it before they cleaned, so they were not truthful in that respect.  They did a great job in the bathrooms, although they left my bathmat and garbage bin sitting on the toilet in one bathroom.  Seemed odd.   I thought this was to be a deep cleaning, at least for the areas done, but it was superficial at best.
    The owner was very responsive to my needs to reschedule.  I had been out of town on a family emergency for several weeks, and the house was admittedly in worse shape than usual.   The price was great, but only because this was an angie's list deal. I don't know what full price would have been.
    Quality rating hovers between a B and C.  A lot of the work was just fine.  I downgraded professionalism because of me having to provide the supplies.
    Superficially they seemed to do a good job, but the lack of attention to details mentioned above lead me to give less than stellar reviews.  This is also why I will not hire this company in the future.
    - MARILYN M.
  • A
    Home Clean Home
    I have had the Home clean home team come in to clean for me since last fall. When Dorothy met w/ us to discuss her services she made me feel so at ease as this was not an easy decision for me. I think for most women it is hard to let someone else come in to clean their home for them. I was so nervous & anxious that first time, not knowing what to expect. I walked in & instantly had a sense of release, excitement & joy at what they had done. The scent was not fake or flowery - it was just CLEAN! As I walked through my home I began to tear up at what I saw. My final stop was the master bath where a small vase w/ a flower sat on my vanity. Something so little meant the absolute world to me. These words can not fully describe how I feel about Home Clean Home! Give them a try for yourself & I know you will feel the same as I do.

    - KAYE W.
  • A
    Welcome Home Cleaning Inc
    Only one lady could come out to do the work and she did a fabulous job. I would definitely use them again. Scheduling went well and it took her less than 4 hours to clean the house. I also felt the price was reasonable.
    - Patricia S.
  • C
    The Cleaning Authority Inc
    The best way to describe the service from this company was a roller coaster ride.  If they put in the time, the cleaning was good (never great, but definitely good..  But too often they rushed and did a poor job missing a lot of basic cleaning.  The girls spoke English and were very nice, but you could tell they were rushed half the time.  Seriously, if it only took the 60-75 minutes (man-hours) to clean my 1600 sq. ft. home, I would not need to hire somebody to do it.  They use green products, but they don't work on soap scum, so they were willing to use my cleaner for that.  If you had to call the owner or manager, you would never, ever, get through to them.  You ALWAYS just got the corporate answering service.  Call backs ranged from one hour to one week, but were generally 2-3 business days.  Totally unacceptable.  It's too bad, because they were capable of doing the job, but either because they couldn't schedule properly or some other reason, the consistency of the service was terrible.  I also understand that it's difficult to schedule an exact time, but being over two hours late should warrant a call.  I asked the owner why he didn't tell me he changed our time because the later time was a problem, he claimed that the girls were just running late on an earlier job (for multiple weeks).  However, when I called the service center on one of the weeks, they said we were scheduled for the later time.  The owner didn't realize I had started working from home, so I'm sure he felt he could just change my time without repercussions.
    - Dorothy L.
  • A
    Home Clean Home
    We were extremely pleased with this service and the efficiency of the cleaning team.  They arrived exactly on time, were very efficient and wasted no time in doing our requested services.  We were given a maximum cost estimate and were guaranteed it would not go over the agreed price. 
    The owner was very watchful with the team and ensured that items already done once were done again if it did not satisfy her standards.
    We would definitely recommend using this service.
    - Gary B.
  • C
    Chicagoland Cleaners
    They were okay. It wasn't quite as I expected. I don't think it was as meticulous a job as I expected nor do I feel that I got my thee hours worth. There were two of them and they worked for about an hour and a half. Maybe that's why I assumed three hours meant three hours of work time. There were no additional charges. They have some glitches between their office. There was some confusion as to when they were coming. They just showed up one day. The office told us they would be here two weeks into the future and they were here one day.
    - Joan H.
  • C
    Eco Cleaning MSDL Inc
    To start off on the positives, they were quite accommodating to our urgent needs, especially considering the holiday season. They were very responsive in getting back to us on the few times that we had to call them with questions. But that was pretty much on the high side.
    Three girls came to do the entire house cleaning and every one of them had a very hard time understanding English and it made it very difficult to converse/convey most of what we had to say. After they vacuum cleaned the house, we found pet hair by the carpet edges and when requested to clean those, they cleaned it with wet wash cloths. There was nothing bad about this until they used the same wash cloths to clean the kitchen countertops and cabinets essentially transferring the pet hair to these locations.
    Also when they cleaned the bathrooms and the bedrooms, and since my wife was pregnant, we felt the odor was a little too strong and so we opened up the windows. To compensate for the cold weather, we did pump up the heat up to 80 degrees and we did let the girls know as well. We felt that they could have very well communicated it back to us if it wasn't comfortable for them. Rather they chose to call the owner/provider and complained that we are making it very uncomfortable for them.
    Even after they were done cleaning, there were places where we still found dust and dirt quite untouched and these were cabinets well within their reach.
     Couple other things, that I would say on the high side, was that they put extra effort in cleaning the oven which was quite messy and they did a good job cleaning it. Also, when we called and gave feedback to the owner, she apologized and offered to give some discount on our next cleaning service. But, on the overall we were very dissatisfied with their service and we don't feel that we would be back with them again.
    - Vikram M.
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Home Cleaning Services in Cary

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