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Auto Repair reviews in Cary

  • F
    Be careful! they charge way more than the dealer. Following recommendations from friends took my 328ic for service. Did not expect such high prices so did not ask prior to service. The service was great but then they gouged me on the price - 27.5% higher than the dealer. The reasons to go to private repair shops is honest and good service at a price lower than the dealer. Manfred's price was higher so I feel cheated and abused. The dealer does this same excellent service at a lower price, gives me a loaner car, a nice waiting lounge with free wi-fi and TV etc, free drinks/snacks and in addition I know that BMW is available if there is a problem. With these guys, I only get good service and nothing else for a higher price. So people, be very very careful and check prices BEFORE the repair. I wrote to them but was just ignored and absolutely no response from them.
    - Faheem U.
  • A
    Butch's Auto Repair & Body Shop
    Butch is tremendously truthful and honest, which is hard to find in a mechanic. His turn around is very fast. and there is not one time that I've had to take it back! It's always done right the first time. He's fully capable of handling any and all vehicles -- domestics, imports trucks, sedans, everything.
    - Jenet P.
  • F

    It should be first noted that I buy an average of 1-2 vehicles per year and I currently own 19 vehicles for business and personal use. I have a lot of experience with dealerships and hands down Mercedes Benz of Hoffman Estates gets my vote for the most shady I have ever dealt with. 

    Situation - One of my business vehicles (Mercedes Benz van) was making noise and the service engine light was illuminated. My manager elected to drop the van off at Mercedes Benz of Hoffman Estates to have it inspected. One of their service representatives called and explained our van needed new brakes, a fuel filter and several other services. When my manager inquired the cost for repairs, he was told they would have to get back to him. We received a "Recommended action plan" by email from the dealership  the next day with a long list of services they were recommending and fees. Their suggested repairs were over $2,700 on a vehicle with only 32,000 miles. Their fees for work seemed high, so my manager called two other (non-dealership) repair shops with certified Mercedes Benz mechanics for comparative quotes. He found that Mercedes Benz of Hoffman Estates was charging around 25% more then both of the other firms. When my manager called the dealership (the following business day after receiving the email) to tell them that he was going to have van serviced elsewhere, he was informed they had already serviced the brakes and fuel filter at a cost of $1,799.12. Repairs that were never authorized by us, even their email stated repairs were not yet authorized.

    As you can imagine we were very upset about this. We had not authorized any of this work and we were forced to pay $1,799.12 in order to get our van back. When asked to speak to a manager about this, we were informed one would call us back. Months later we are still waiting for this call.

    We will not be doing business with this dealership again!  

    - Kevin V.
  • A
    Douglas Automotive
    Ty was very honest and straight forward. We received 2 quotes for this same job from other mechanics including the dealership. My husband called and told them what we needed and they gave us a price more than $200 less than the other places. They were friendly and worked to get us in as soon as possible. They offer a free shuttle service which was hugely helpful! It's nice to find a business like this that we can trust.
    - Jennifer P.
  • A
    A-1 TIRE & AUTO
    I like A-1 Tire and Auto people. They guarantee their work for 12 months with 12,000 miles. When my car didn't work right, they guaranteed and they re-did the work. They did it for free. In the meantime, new problems popped up and they were able to squeeze us in. They always drive you back home to your house if you don't have another car which at that time I only have one. Then they called, the car is ready. They will explain to you what they did and why they did it. If you want them to save the parts for you, that's a little bit of a different problem. Some of the staff saves some of the staff they didn't. I don't know why. Aside from that, they really did a good work. Phil is the guy that we deal with most of the time. He is very great to talk to, honest. He tries to get everything done for you as soon as possible. They really try hard to find out what's the problem with your car and when they take your tires, for alignment of the tires, they wouldn't just tell you about it, they put it on a chart, what it looked like before and what it looks like now.
    - Andrew Z.
  • A
    Anderson BMW, MAZDA & Volkswagen of Crystal Lake
    I didn't buy it there but I take my car there for services and they have been just outstanding. I can pick up the phone and call, very little problem in getting the car in, time is convenient, they follow-up on things, and the service adviser is really good. They just added two-way testing so that I can test directly with him when something comes up. I've been very pleased with them. They give reasonable prices, got a nice waiting area, and if they say that the car would stay all day or overnight, they generally provide a loaner.
    - Stephen B.
  • A
    I brought 2 different cars to The Shop in order to be evaluated for possible purchase. Both Tom and Craig were a pleasure to work with and spent time going over the car. Craig was patient and explained concerns. I will definitely bring my cars to him for service and it is great to find a mechanic to trust.
    - Steve P.
  • A
    A Car Tune
    They have always been excellent and she is fair, she sent us home without charging and she would say, "Oh it's just anything I fixed or you don't need anything fixed at this point of time." Where do you get that from an auto? You can't even leave an auto without being checked for something. She is very honest and fair.
    - CARLA M.
  • A
    I have used Alex's Import Auto for several auto services now, most recently to replace the wheel and tire on my VW Jetta.  I have been pleased with my service every time I've gone there.  Alex also gives a fair price far under the VW dealership.  The time before the last I went there he quoted me several hundred dollars less than the dealership, and did not do an unnecessary repair suggested by them.
    - Heather W.
  • A
    Remington Automotive
    I really have nothing bad to say about them. They are good guys. They are pretty reputable here. Their price and quality was good. Their responsiveness, punctuality and professionalism were perfect.
    - Brad L.
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Auto Repair Shops in Cary

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