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Door Installation reviews in Carol Stream

  • A
    Excel Windows
    From the first interview our sales consultant through the post installation follow-up, we were very happy with the service and work that Excel Windows provided. Sales: We found Matt, our sales rep for Excel, to be friendly, knowledgeable and very responsive to the many questions we had for our large project. Matt walked us through the process of selecting an experienced window installer and quality window, communicating through email, phone and multiple in-person visits, and made sure we were comfortable with Excel���s products and assuring us that we would be receiving the level of service and product quality we desired. Matt always made himself available to answer questions, even after the project moved out of the sales phase and into the installation phase. Installation: During construction, Egor and his partner were very professional and completed the work as cleanly as possible. Of the ~28 windows we had replaced, only a couple required minor paint touchups to the trim and no window trim needed to be replaced. The trim around the sliding doors had to be replaced to allow for door installation, which we were informed about during the sales process. Excel had to be called back out once to fix a piece of warped trim work, but not a major issue. The one thing I wished I had done was ask whether I could buy pre-primed white trim and paint it in advance of Excel replacing the trim around the doors. It would have saved a lot of time in taping and painting the new trim after Excel was done, since they only install unprimed trim. Schedule: The work was completed in about 3.5 days. While this was about a day longer than originally quoted, Excel kept us informed of issues encountered during installation and their impact on the schedule. Leo, the person who scheduled the install crews, was very responsive and accommodating in finding days that worked with our schedule so someone could be home while the work was going on. Product: The Thermal windows we purchased (mostly double hung) are working great and we immediately saw an impact on our electricity bill since we no longer have the 20+ year-old drafty windows that were original to the house. The new windows are easy to move up and down and we like the additional features such as the night locks, screen locks and InvisiScreen. We went with a more contemporary window grid instead of the traditional colonial grid on the windows we replaced, and Excel helped us visualize the windows before ordering them by preparing a mock up of a couple of the windows to make sure we were comfortable with how they looked. We really like how they turned out. We had some issues with the sliding glass doors we purchased in that one of the doors was found to be bowed after installation (factory defect) and had to be replaced. The screen doors had to be adjusted a couple of times so they locked properly. More of a nuisance than anything, and Excel quickly acknowledged there was an issue and did what they could to resolve it as soon as possible. Customer Service: Throughout the process with Excel Windows, we found them to be very professional and responsive to requests and communications from us. Even after the windows and doors were installed and the check was cashed, they called to check up on things and quickly sent someone out if tweaks to anything were needed. As we entered into our first window replacement adventure, customer service and communication was the most important aspect of the project to us, outside of installing quality windows that would last for many years with minimal damage to the surrounding trim. Excel Windows met our lofty expectations in this area, and we would definitely call on them in the future for any window/door needs. We highly recommend them to anyone looking to take on a window and door replacement project, whether big or small, as they did a great job with our fairly large project.
    - Bryan W.
  • A
    Bluebird Locksmith LLC
    I'm a property manager of a building and needed the lock fixed quickly since it was both a safety and fire escape route issue. They came out same-day, replaced the lock and we were back in business. The price was right and they did an awesome job. I'll be calling Bluebird the next time I need them.
    - Gerald G.
  • A
    GMART Inc
    This is actually the first review I have ever written. Not due to lack of opportunities, because I have done major remodeling in 5 homes. From electrical, plumbing, tiling, flooring, roofs, ect. I have probably dealt with a hundred different contractors over the years and most were alright , some were bad, but I wasn���t moved to review them positively or negatively. However, Greg and his company GMART were remarkable. I could not say enough great things about him and his incredible team if I wrote a 10 page review. So where do I begin... Greg was the friendliest most caring, honest contractor I have ever met. He and his team strive not to do a good job, but for absolute perfection in every aspect of their work. Every detail no matter how big or small was discussed and options were presented to us. This company does not just do a job to get it done, it is more like they want to turn your home into a masterpiece. They want to make your home as beautiful as they can or at least as beautiful as you would like it to be. They take more pride in their work than I have ever seen any contractor do. Greg took us to see other projects he was working on as well as his own home to show us different corner styles and colors. He pointed out details that made his company stand out from the rest. He strives to make as few seams as possible and no waves were left over long stretches. I never noticed these things before he did our siding, but now our home looks better than any other home he didn���t do. Every single detail line matches up EXACTLY with the next seam on a connecting board. It is completely amazing because we have a lot of small details to line up as well as connecting angles. There were only 2 or 3 workers who did our whole home. They took their time like someone getting paid by the hour. I saw Matt climb down his ladder or scaffolding to get a different viewpoint of what he was working on to make sure it was perfect just to climb all the way back up and continue. I had many neighbors, some I had never met, stop by and tell me what a great job they were doing. Some commented how they were taking their time and how they have seen companies throw up siding in a day or two and how terrible it turned out. Many neighbors asked me for their business cards. I would also add that GMART not only did our siding, but installed windows, a sliding door, light fixtures, and a new front and storm door. Greg also knew an electrician who added wiring for an additional light fixture to our garage. Everything turned out perfect. Not a single problem with anything they did. Simply amazing. I don���t think anyone should use any other contractor for windows or siding. We had 4 quotes prepared and Greg was able to foresee any problems that could arise and accounted for all of them in his quote. We had completely rotted wood under our sliding door and at least 3 other windows which was replaced before the siding was added. I wish I could remember every detail that made Greg stand out from the rest, but all I can say is use him and his company and you will be able to see for yourself. I have never felt so confident that a job was done right and the best it could have been done.
    - Crystal D.
  • A
    Mr. Handyman of Wheaton-Hinsdale
    Adam showed up on time, took a look at the door and started work right away. Took him less than an hour to finish the job including a quick run to Home Depot to get some materials to fit my door. Very pleasant experience.
    - SaEd A.
  • A
    Quick Key Locksmith
    She was early, very professional and friendly.  This was the type of representative for a company that anyone would welcome.  She completed the task in a timely fashion and was cordial while doing so.  I would have her back time and time again!
    - Elizabeth M.
  • A
    Naperville Windows & Doors
    VERY, VERY HAPPY WITH THE SERVICE AND INSTALLATION!!
    Quality product and professional installation at a fair price.  Every aspect of this transaction was handled professionally from the initial contact via Angie's List through the final install.  We would definitely use this company again!  All of our questions were answered during the first visit (for the estimate); he came out a second time after we chose to go with them to re-measure and confirm all details; and then scheduled the install at our convenience.
    They took their time with the installation, making sure everything was done correctly.  We are AMAZED how quiet it now is in our kitchen!!  What a huge difference this new door makes. 
    No hidden fees. No up-charges.  Angie's List discount given without us even asking. Highly recommend!
    Thank you Naperville Windows & Doors for a job well done!

    - Carol M.
  • A
    Haris Inc
    Everything was great and Ibro was clear upon arrival and review of jobs about what would be included in the deal I purchased...and that we'd negotiate/quote anything additional. The only thing that caught me off guard was that installation of the garbage disposal would be somewhat of a premium since it's a bit out of the handyman scope. When I spoke with Ibro on the phone I noted this as one of the things I wanted to get done and he said no problem but only mentioned the premium upon arrival. Pricing was still very fair though so it was fine! They cleaned up after themselves and were very helpful. I will definitely use their services again! 
    - Alison S.
  • B
    Mr. Handyman of Wheaton-Hinsdale
    Initially everyone was very professional. The work was to be done in 2 days and estimate of $1700 which got pushed to 3 days because the person doing the work did not come prepared with door knobs. The door was left half painted for over a week and plastic on the glass that would not come off. Third day L**** arrives instead of 1.5 hours he spends 5 hours and we were expected to pay for the difference which was $135. When we spoke to the office manager Jill, she threatened to SUE us if we posted any negative comments on the internet. Well all i can say is that this is "freedom of speech" and the review written here is the truth. We have pictures which prove all the poor quality of work done which includes a french door with a 1 inch gap in between, the paint on the door is not even and the glass panels still have plastic on them that will not come off.

    RESPONSE TO COMMENT BY MR. HANDYMAN*****i never told any of your team members over the phone that the quality was good and that we were satisfied. Your team members threatened to "SUE" me if i posted anything that is all that happened. This is inaccurate information on the part of this handyman company.
    - Nazia S.
  • A
    Handyman Pros
    Job was supposed to begin on the 11th and finish that same week. Igor and Gary arrived prepared to do the work. Unfortunately,  when they opened the package containing the shower base, it was a right drain and it should have been a left drain, so they couldn't go any further. In addition, when they pulled out the old shower stall, we discovered that the floor underneath was rotted out and had to be replaced. Apparently the handyman we hired to put in that shower (about 25 years ago) was not as professional as we had thought. We received the correct shower base on Saturday, the 15th. Fortunately, Handyman Pros was able to schedule Igor and Gary to come back the following Monday morning. They fixed the floor, put down the new floor tile, and installed all the new items. We asked Igor if he would install a new exhaust fan. He had time so we called the office to add that to the job cost.  There, too, the job wasn't as simple as we had thought due to the age of the original fan and the way it was installed. We were given the opportunity to see the job as it progressed and Igor had sound advice when we had questions or decisions to make.  They were both punctual and pleasant throughout the week in spite of the problems that arose. The completed bathroom is beautiful. We are very pleased. We were also pleased with the cost.  We got three quotes and Handyman Pros pricing allowed us to add a new vanity and toilet when our original plan was just to replace the shower.  Part of the savings is because we ordered the items ourselves and had it delivered to our home. That worked well for us. We will definitely call Handyman Pros for future work. The office was pleasant and helpful, too, so it was a good experience all around.
    - Karen M.
  • A
    A Hammer Home Improvement
    As other reviewers have noted, he did not immediately respond. We found out there was a family crisis, but there needed to be a way of informing us--maybe a message on voice mail--so that we didn't just think he was unresponsive. However, once we got hold of him and got things set up, he provided excellent service. He was very punctual. When we weren't quite ready for him--didn't have the right supplies for him to do the jobs--he said he could come back a week later. He did everything we asked, did it very professionally, and cleaned up after himself. I would definitely use him again and highly recommend him to others.
    - Joan G.
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Door Installers in Carol Stream

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