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Door Installation reviews in Carbondale

  • A
    Door Doctor-Southern Illinois
    The first part of this story is about my poor experience with Lowe's installation service, which helps you understand why I am so happy with the Door Doctor of Southern Illinois. In mid-July I ordered a garage door from Lowe's and paid in full. The next step was for them to come out and measure to make sure they could do a proper installation. A few days after ordering we got a call saying that the garage door was ordered and they would be coming soon to install. After 2 weeks with no more contact, we called to find out what was taking so long. Seems they forgot to send the installer to do that first step of measuring. They said that we were now on an expedited schedule because of the delay. After three or four more days of nothing, I called back and finally got a guy to come and measure. The next week I got a call telling me that the installer needed to do some extra framing work that would cost an additional $100 (approx.) because our existing door was 7' 1" high, which is non standard. I went down and measured myself and sure enough, it was 7' 1". But I also noticed that opening that the door fit against was just shy of 7' high. In other words, the existing door stuck up an extra inch on the inside, meaning a standard 7' door should fit fine. I told them that I didn't think the extra trim work was needed. They said they would talk to the installer, who they seemed to have a lot of trouble getting ahold of. Eventually we decided that the installer needed to come and explain why the extra trim was needed. But after a few more days he never showed up. We were past a month after the initial order now. So I called them and said that I thought it was time for a refund and I would find someone else to do the door. We immediately called The Door Doctor of Southern Illinois, whom someone had recommended in the mean time, and in less than 24 hours they were out installing our new garage door for roughly the same price. And guess what? Just as I suspected, no additional framing was necessary. The Door Doctor was so quick that we had a brand new door installed before I could get over to Lowe's to process my refund. Even if Lowe's could have done what they said they could do, even if they had had someone out to measure the next day and the door installed the following day, it would have taken them twice as long. I have learned my lesson. I won't be going to Lowe's for any installation services, and I will be telling everyone about the Door Doctor. Thank you!
    - Arthur R.
  • A
    E A Knight Construction
    Excellent workmanship.  Punctual and courteous.  Gary and his team worked hard (even in some really bad weather), and gave us some great results.  They didn't nickle and dime us like many contractors do, but instead gave us fair pricing for all work (in additional to a bunch of work we added on after the job was started).  Very highly recommended and we will definately be using them again.
    - Mark C.
  • A
    Arick Sronce
    Arick was wonderful. Showed up on time, worked all day, provided excellent work, very timely and cleaned up after the project. Could not recommend any higher. I will go to him with any future projects
    - Nina R.
  • B
    Aaron Heimann Construction
    Overall job was performed well enough for my boyfriend (his house, my project). Drywall work was adequate, didn't take care enough of bath and vanity surfaces (some scratches). Addition of materials was off by $100. He owes me. Not professional or organized with paperwork for customer.
    - Betsy B.
  • A
    E A Knight Construction
    These guys were excellent. They showed up everyday on time and didn't even leave for lunch! (They ate on the site.) They were friendly and helpful and did a beautiful job. You might find someone who will do the work a bit cheaper, but I predict that you will ultimately pay the price with poor quality work--if they even show up. We've gone that route before, and trust me, it's better to just hire the best from the beginning. These guys were professional, knowledgeable, dependable and we are very pleased. Wouldn't hesitate to hire them again.
    - linda k.
  • A
    E A Knight Construction
    Al arrived on time and, after looking at the doors, told me that for two of the three doors it would be better to replace rather than repair them because the doors would be much more secure. I went to Lowe's and bought the doors, opting for the $75 delivery fee because I have a small door. However, Al went to get the doors himself, saving me the $75.00. He had the first damaged door out and the new one installed in record time. When he went to install the second new door, he said that because of the width of the opening, it should have been a special-order door but that he could work with the one I got to save me money. He did a beautiful job with the door and it fits better than the old special-order door ever did. Al was courteous, meticulous, and highly professional. He seemed to truly care that I got the best work for my money. I'm delighted with all three doors and would gladly hire him again for any work of this type.
    - Laurie A.
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Door Installers in Carbondale

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