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Carpet Cleaning reviews in Carbondale

  • F
    National Carpet Clean
    Last year, they refused to answer my 8 calls or 3 letters asking them to come back and clean the huge spot they missed.
    Thought I would try them again, but this year they stood me up. They were scheduled at 11:00, called and said they would be there at 12:30. At 12:30, they called and said they weren 't coming because I wasn't happy with last years service.
    Well, if they would have called me back last year and stood behind their guarantee of satisfaction (or returned at lest one of my 8 calls) that would have been a start. The rest of the house was great, but I wanted the job finished and the stain out. But the icing on the cake was first missing their scheduled appointment today, rescheduling, and then telling me that it was my fault.
    I would not recommend this company. They do not honor their guarantee. They do not return calls or answer letters asking for the service that was paid for in advance but not received. And, they blow you off at the last second when you are scheduled for service.
    - Jeanie A.
  • A
    Brownrice Carpet Cleaning
    Jasmine Rice, which is the "Rice" in BrownRice came out and gave us an estimate on cleaning the carpets in our home. After she evaluated all of the problem areas she gave us a quote of $150. My husband and I thought that was pretty low but we figured even if she didn't do the best job the carpets would  still be cleaner that what they were before she came. So we left for a few hours to give her some time to preform her services. When we came back, my husband and I were shocked. First of this young lady ,moved ALL of the furniture in the rooms in order to clean the WHOLE carpet and didn't just clean around it. Second, she was able to get out a 2 year old fruit pinch stain that was in my sons room and bothered me every time i saw it. Third, she had our dog infested house smelling like lavender which was amazing. She made our 10 year old carpet look like we bought it that day. she was amazing and so nice. she explained to us the importance of a clean carpet and told us things we definitely didnt even think about. She stayed and chatted with us for about an hour. Before she left she said that if we were to get her three new clients she would come and do a room for free, and SHE REALLY DID. i recommend her to ANYONE who wants their carpet leaned and believe me, it's more important than you think. 
    - jay b.
  • B
    Stanley Steemer
    They showed up right on time on the appointed day. They moved the furniture out of the rooms, hauled in the hose from their van, and then realized that the hose wasn't working. So they told me they'd need to go get a new van (all the way to Paducah, KY!!) and if I'd like the furniture moved back. I asked them how long it would take and they said they didn't know. I asked if it could be that same day and they said they'd try. So I told them to just leave the furniture where it was while they exchanged vans. Fortunately, they arrived back about 4 hours later and got right to work. Despite the fact that the two were very young and seemed somewhat inexperienced, the carpet came out so clean it literally looked brand new. The carpet hadn't been cleaned in years and it was a patchwork of old stains covering a beige carpet that was a dingy grey (yuck). After they were done, it was back to its original color and ALL of the stains were gone. Although it didn't go as smoothly as either they or I would have liked, the results were so fantastic that I will hire them on a yearly basis to clean my carpets.
    - Laurie A.
  • A
    Stanley Steemer
    They were polite and helpful.
    - linda g.
  • A
    Southern Illinois Carpet & Upholstery Cleaning
    - brian w.
  • A
    Southern Illinois Carpet & Upholstery Cleaning
    - Mary N.
  • A
    National Carpet Clean
    Wonderful service, quick.
    - Patricia K.
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Carpet Cleaners in Carbondale

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  • GPS

    214 E. Birch
    Carbondale, Illinois