The reason I initially contacted Dr.Aiello was discomfort in my lower back.
This review includes two visits to Dr. Aiello. Appointment 1: I had to been to see Dr. Aiello since he had taken over the practice of Dr.Hilgdendor, who retired earlier this year. On a Sunday afternoon I began experiencing lower back discomfort. Monday at 8am I phone Dr. Aiello's office with the hopes of getting in to see him sometime early in the week. I got voice mail and left a message requesting a call back. Just after 11am Rachel (VERY CHEERY) returned my call. She was so upbeat and helpful. She offered three time slots in Dr. Aiello's Bloomingdale office THAT very afternoon. I wsa so happy to get in. I chose the 5pm slot. After work I headed off to Dr. Aiello's office. I wasn't exactly sure where the office was but using my gps I headed toward Bloomingdale. I walked through the office door shortly after 5pm. The office address 108 S. Third proved difficult for my GPS. It took me to 108 W Third -an empty, dark building. I was just about to call Dr. Aiello's office to request help finding the office. I put my car in park and looked up and saw the word Chiropractor. The address/signage could be better but I did end up finding the office. Besides it could just be my GPS unit. I walked through the door just after 5pm. The waiting room was full of people. There wasn't anyone at the receptionist desk. I took a seat. The receptionist eventually walked up front with a patient. After that patient left the receptionist did NOT acknowledge me but started typing. I walked up to the window and introduced myself. The receptionist confirmed my birthdate and address and copied my insurance card. She told me to take a seat. Patients arrived. Patients called back to see Dr. Aiello. Patients checked out. At 5:40 I left without being examined by Dr. Aiello. That night (Monday) I wrote of my experience on AngiesList.com. Tuesday evening when I arrived home from work there was a message from Dr. Aiello's office apologizing and requesting a second chance. Wednesday morning before 8am I phone Dr. Aiello's office. I actually got a live person. The pleasant lady (Lori I think) answered the phone even though the office hadn't opened yet. VERY NICE! She was able to get me in Friday at 9am, my first availability. She was very cheery and very helpful and very apologetic for my first experience. Appointment 2: I arrived just prior to 9 on Friday am. No one was in reception but I was greeted just seconds later by Rachel. The lady that I spoke to in my intial contact with Dr. Aiello's practice. Seconds after that I was greeted by Dr. Aiello. He apologized for my initial experience. He stated that he had taken a number of people (at his Bloomingdale office) before me because I was a and quot;newand quot; patient and he wanted to give me uninterrupted time. He apologized again and took me back to begin our conversation/exam. Dr. Aiello was very focused. He asked me why I was there? He looked me directly in my eyes and listened without interrupting, even though I stumbled a bit. He communicated clearly as to how he could help me. There were two 'Chiropractors in training' in the room as well. Dr. Aiello made a number of adjustments on me. The two 'Chiropractors in training worked on me as well under the close supervision of Dr. Aiello. The entire staff were professional and respectful. Rachel, the 'Chiropractors in training, and Dr. Aiello communicated clearly. Dr. Aiello clearly explained the recommended treatments but made it crystal clear that I was in charge of the path. Dr.Aiello offered a well-rounded range of options including referrals to other medical professionals that could assist me where he could not. The manipulations, massaging and laser treatment that Dr. Aiello and his staff performed on me was successful in that my 'locked tailbone' has been released WITHOUT any residual soreness or stiffness. Inspite of a bit of a rough start, I HIGHLY recommend Dr. Aiello and his staff!
