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Water Heater Repair And Installation reviews in Barrington

Real People ~ Real Reviews ~ Real Results

  • I will never use a different plumbing company. We needed a drain valve replaced and they were able to send Patrick out the next morning. He did that and I asked him to take a look at a leak on the other side of the house. Turns out it was our water heater, which, I was surprised to learn, 21 years beyond its expected lifespan. He quoted a price to replace, which was as expected. It turns out our house was designed by blind squirrels and presented some ... challenges. Patrick was not deterred and MacGyver’d it in there with PVC pipe. He was there for hours longer than I expected, and was surprised when the price was the original quote.
  • Sales was helpful with making the right product selection even though I thought I had the perfect selection. Asking for pictures during the quote was a great recommendation to reduce any assumptions. Scheduling was ready to go the next day and even we weren’t that quick so we found an appointment first thing the day after. As promised, the team called to confirm the right install and location. The installation team was very helpful. They reviewed the existing WH and made a recommendation to replace one valve as well as downsize a part (price decrease, too). Install took around the time they suggested. They were clean with install and polite throughout. Would recommend.
    - Dan L.
  • The installers were fantastic. They took precautions to protect our floors and carpeting. Showed up when they said they wood, finished the installation on time, then cleaned and hauled away the old equipment as if they were never here. Their attention to detail was unbelievable. Every wire, drain and exhaust line were organized neatly and installed in such a way not interfering with any other existing equipment. They were highly trained professionals!
    - Linda P.
  • If you have or want a tankless heater call Paragon. Tankless heaters are wonderful but can be finicky and have to be installed correctly. Most plumbers have no or very little experience with tankless, and experience is crucial. We were told by two different plumbers that our Eternal water heater, only 3 yrs old, wouldn't be serviceable at all because the company went out of business and parts aren't available. Paragon found the problem (a clogged condensate trap) and checked the rest of our setup for $300 when other companies told us it would have to be replaced, costing us thousands. I won't call anyone but Paragon in the future. Chris was very nice, honest, and explained and showed me things as he went which I appreciated. There was no pressure to replace the current unit which we had from other plumbers.
    - Stephen V.
  • Lakeside's representative answered the phone quickly and I was able to discuss with her what I needed. She suggested I email photos of the old water heaters so they could replace them with new water heaters of the same size and specifications. The plumbers came the next day to install the new water heaters. They were friendly and professional and did the job quickly. I'm glad to have hot water again.
    - Diane Z.
  • Lakeside's customer service was phenomenal!  I really appreciated that they provided a specific time for the appointment (instead of a 3-hour window like most others), called before they left, and were ON TIME for both the estimate and service call.  The technician who provided the estimate was very knowledgable, straightforward and personable.  The office staff was also very accessible and responsive to discuss details of the quote and schedule the service.  Both technicians who did the install were friendly and professional too -- very careful and considerate in moving the old water heaters out and new ones in our house.  I felt Lakeside's price was very reasonable as well.  I got a second quote that was very comparable but awarding Lakeside the business was a no-brainer based on their impressive customer service.  Thank you!
    - Annette L.
  • It went fine. The water heater was replaced quickly and the price was fair. Dan gave me an overview of the new water heater and he made sure the area was clean after his work was done. He also noticed I had a drain issue in my laundry tub. He cleaned it out for no charge. I didn't realize I even had an issue. He is very professional and wants the job done well.
    - Robert Y.
  • Nick arrived with two water heaters, which were the wrong units, due to a fault of mine when requesting the estimate.  I needed power vented units. 
    Nick immediately took out his book and gave me a firm price, and sent his helper to pick up the new units.  
    The work was finished in about 6 hours.  They re-routed water lines, exhaust vents and gas lines, as part of the price. They replaced valves which were old, at no charge.  
    Nick, Tom and Chris were professional and courteous .  This is my new favorite plumbing company.
    - John F.
  • They refused to deal with me via Angie's List.  
    "Hello, Thank you for your interest in our plumbing services. We do not conduct business through third parties such as this Angie's List Message Center.
    - John F.
  • The owner, Horatio, arrived exactly on time and performed all  work in a very knowledgeable workman like manner. He was very friendly, neat and answered all our questions with patience and to our satisfaction. We definitely got our $49 worth of service because he was here for a little over an hour.  He also gave a quote to replace some corroded and stuck valves and will be sending us a quote to rip out and install a new tiled shower in our  master bathroom. We look forward to see his proposal because we very impressed with Horatio and would have absolutely no problem with hiring him again.
    - Robert M.
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Water Heater Installers in Barrington

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