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Moving reviews in Bannockburn

  • A
    In preparation for a room remodel,I needed large pieces of furniture moved from by basement to my main floor. This company spoke with me very pleasantly about my small (to them) job and agreed to move the furniture up and then put it back. Both times they sent two extremely competent and absolutely delightful young men who worked efficiently and with great care for my furniture. It was a pleasure to deal with this company.
    - KAREN P.
  • A
    Thank you Alliance Moving & Storage (Jeff Bach) for all of your help and sending Jose Reyes and his crew (Celedino and Felix) to our home today to move the two heavy and fragile vanities from our garage into our home. They were friendly, professional and all around AWESOME! We are still so shocked and in awwwe how they carried the 300lb vanity to the second floor and placed it exactly where we needed it to go—kudos to them. We were also impressed with the fact that they also bundled up all of the packing materials the vanities came with to allow us to dispose of them easily. They didn’t have to do that and we certainly appreciate it. Thank you again! We will definitely refer Alliance Moving & Storage to everyone. Regards, A very HAPPY and SATISFIED customer
    - Erna J.
  • A
    Everything from the quote process to the final delivery went smoothly and as expected. Great job! I shopped about 5 moving companies. All were in the same range once you compared their rates and made them apples-to-apples. I went with First Class because of their high rating on Angie's List and Yelp. Take my advice, pay more attention to the reputation than the quotes.
    - CHARLES B.
  • A
    First Class's price was the best and the service was superb. They arrived on time, were very careful with everything (stairs were navigated with no bumps or scrapes on any wall) and completed the job in less time than expected. I would recommend them highly.
    - Judy G.
  • A
    Travis B, Tom B, and Lance C did a great job packing up our two bedroom house. They were very fast and professional. Everything was carefully packed and all the boxes clearly labeled. The next day, Travis B, Tom B, Lance C, and Andre L, came and moved all of our stuff to our new house. They put all of the boxes in the appropriate rooms based on the labeling which was great. They even spotted a patch of mud near the moving truck and covered it up so that they wouldn't track mud into our new house. If we need to move again, these teams would be our first choice by far for packers and movers.
    - Stacy M.
  • A
    The two guys that showed up were great! They never stopped moving, were very nice and competent and strong. I like that this company drops items off at donation sites and responsibly disposes of paint and electronics. Everyone we dealt with from the owner of the company to the secretary was friendly and helpful.
    - Kaye K.
  • F
    The initial contact and everything was great. Went back and forth with my sales consultant(Robert) via phone and email several times to hammer out the details. When I was told that it could take up to 14 business days. They only count M-F as a business day, even though their movers working 7 days a week, and their office is OPEN on Saturday. When I heard it was going to take 14 business days(3 weeks), I balked and Robert told me that it usually takes just 2 weeks for the move and not to worry. The move out day(6/16/2016) went pretty well and went very smoothly. I added several items and was charged accordingly. Paid extra to have artwork and piano "boxed" up. Again - I had no problems paying extra. They literally fill up an entire 25 foot truck. 12 days goes by and I did not get a single update. So on 6/28 I decide to call elite movers. After calling them for 2 days (Robert and Esmeralda) - they basically tell me my stuff is still in Chicago and they have no idea when it will leave Chicago. I'm like ***... 2 weeks and it still hasn't moved out of Chicago? They basically brush me off and say it will arrive within the 14 business day window. I call them every 2 days, and they don't have any updates for me until July 6th. Finally the truck arrives on July 11. (25 calendar days, 17 business days later) They offer to take off $10/per business day that it was late. I paid 8,000 for the move - *** am I going to do with $10 a day. The unloading went ok - my door frame got dinged up during the move, they lost 2 legs on 1 side of my kids bed frame, lost 4 legs of a dresser. (took the vendor 3 weeks to get replacement parts, so I wasn't able to use the bed frame). Had 3 bikes moved, all 3 had the front fork misaligned, and wheels needed to be tuned up. And they want me to fill out this ridiculous claims form and paperwork for a couple hundred dollars worth of reimbursements. It's not worth my time to fill out the claims form. Again, I paid over 8 grand for the move, and tipped the 6 movers $100 each(4 that loaded in Chicago, 2 that unloaded in California). If I had to do all over again, I would've hired my own truck($1000), hired professional movers to load($800), hired a professional driver($1000), professional movers to unload($400) - total would've been less than 4,000 and I would've gotten all my stuff within a week. Everyone reading this please do yourself a favor - do NOT use Elite Movers. Save yourself the awful experience.
    - David M.
  • A
    I enrolled online at a website that had numerous companies call and bid for this relocation. USL contacted me along with at least 7 other companies. I am not sure how many companies really did call me because I lost count after the 100th phone call. I spent a good hour a day for a week deleting voicemail messages after I entered my information on the aforementioned website.  USL had a well spoken salesman who clearly explained the moving process and gave me a price of $900.00 that was better than almost all of the other estimates I was given. The move day came and the movers arrived within the hour window the salesman had given me during the scheduling process. When the movers started using shrink wrap to wrap my furniture prior to placing the large padded blankets over it, I was a little concerned that I would get charged for the use of shrink wrap. Needless to say, I didn't end up paying any more than estimated aside from the 60 dollars I tipped the mover. 20 dollars a piece seemed appropriate, but since this is my first time using a moving company I wasn't really sure what was appropriate and the salesman told me that tips were not mandatory and to tip based on how I felt the movers did. The movers finished wrapping up and loading all my furniture within an hour and a half. I didn't receive any phone calls from USL for two days after my furniture was picked up, so I decided to call in myself. The customer service representative who answered phone put me on hold for about 5 minutes, and when she came back to the line she told me that my furniture would be delivered in 3 days between 2 and 3 PM. I thought maybe she had just looked at the contract that the salesman had told me and repeated the information. When I asked her if she was sure, she told me that she personally talked to their "dispatch" department and that the shipment would arrive at the same time stipulated in the contract. Sure enough, the furniture was delivered five days after my original pickup and everything was accounted for and in good shape. Two out of the three movers who delivered my items were the same guys who picked up my furniture. They told me that the third mover was dropped off at local USL hub on the way to me to go elsewhere for the company. At the end I thought because I had already tipped the same movers on the pickup that another tip was not necessary. Not sure if that was the right call but what's done is done. All together, if I ever had to move again I would call USL. I'm hoping that doesn't happen any time soon because moving is no fun at all.
    - Michael S.
  • A

    Tried to set up online through coupon but b/c we used a coupon for the same thing a few weeks earlier & it wasn't closed out we had to schedule it over the phone. Eric made the scheduling easy though & agreed to the same posted coupon rate. The movers called when they were 10 minutes away (close to on time) & didn't "start the clock" until the truck was backed up & in position to move. The contract was presented before any moving began (insurance, rate, etc.) They didn't show the coupon rate that we had agreed upon but once they called in to verify it, it was verified within 20 minutes or so. The movers stayed right at the scheduled 2 hour mark for the move and didn't damage anything. They were very nice and respectful and we will definitely call them again (for the 3rd move) next time.

    - L R.
  • A
    It went very well! I was hesitant to use a team of unpackers/organizers, but my husband convinced me.  And, I am so happy he did!  Amber and her team were phenomenal!  They clearly have a "well-oiled" system of unpacking, organizing and helping you purge (in a very soft and kind manner).  We had just moved to our new home after a 30 day stay in a hotel (since selling our prior home). So, while I had a very detailed inventory of our boxes, I couldn't remember what was in each box. What I thought was going to take 4-6 hours with our kitchen (we had 62 boxes) only took 3-4, so we had them assist us with other rooms in our home.  They were patient, kind and very professional, and also had sense of humor which is so wonderful when unpacking and purging from a tiring move. I would absolutely use her services again in the future! They were wonderful and so much appreciated!
    - Adam W.
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Moving Companies in Bannockburn

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