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Leaf Removal reviews in Aurora

  • F
    American Maids
    NOT well, I hire to help not hinder me...Hiring American Maid was a burden. 1. Company Got lost and was big deal sometimes that happens. 2. Had enough staff but Did not have a vehicle to remove the leaves from my property..and I had a lot of leaves, As advertised. I Told them they could leave on property, return the next week and finish the job. Company could not finish due to no fault of their own. So we set a second date to finish. A reasonable response. Summary of original date: Nice people. Did a good job at collecting th leaves however, had No plan to take away the debris as advertised which was to complete the job. Did not assess yard in advance to see how much yard debris was involved. Brought this to the owner's attention however, she said the Company would manage it. Second date to finish about one week later. Only one worker showed up and again no way to take the leaves away and no bags to put the leaves in. So, he put all the leaves in the street near the curb.; did not bag up or removed from the property, as advertised, agreed, and paid for (see photos). Contacted company owner (Ashley) who with an apology, indicated there was a mistake and it would be rectified there was some type of family emergency and miscommunication between her and the workers but theCompany would make the situation good. I was scheduled to go into the hospital so my number one priority was not continual checking on this company. I returned from the hospital stay to find my property ticketed and fined due to this leave issue (in the street and on the curb). American Maid did NOT complete the job. By The Way, I did not write this review until now, still hopeful that the job would be completed. Although nice people, they appeared to have lack of knowledge regarding removal of leaves and lack of follow through to complete the job as described and as I paid for. It is costing me a city violation (a fine) and I still have to hire someone to pick up and remove the remainder of the leaves. So in the end, it is costing me more money to use this service than if I left the leaves on the ground. BUYER BEWARE. Would never use them again. They take far too much energy and follow-up to ensure they do their job, plus using them is far too costly. The grade of "F" in Quality, Responsiveness, and Professionalism all due to not completing the job and leaving it in such a state. Telling me, more than once, it would be managed and it wasn't. I trusted them to do the job I hired them to do. Now I'm left holding the bag.
    - Glenda B.
  • A
    Pro Team Works Inc
    Job was done right
    - Laura S.
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Leaf Removal Services in Aurora

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