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Tile Installation reviews in Aurora

  • A
    Best Quality Tiles
    Ovi did a fantastic job installing my kitchen tile backsplash in a herringbone design. From the initial phone call to get an estimate, Ovi was very responsive, explained the process, and answered all of my questions. After scheduling a date for the installation, Ovi was punctual and showed up at my house on time early in the morning, and he was on time every morning after that as well. I used 4x12" ceramic tiles for the backsplash and wanted a herringbone design on the entire wall. Herringbone is a difficult design to do because of the hundreds of cuts required on the bottom, sides, tops, and 5 outlet openings, this was not an easy task. However, Ovi worked diligently to make sure the pattern was consistent on the entire wall and inside corner. Ovi was professional, and he listened attentively to any questions or concerns that I had. He was quick to address my concerns and offered his insight. He also worked hard to finish installing the tiles on the second day so there was enough time to grout the day after. Lastly, he cleaned up the work area each day. After the install, I noticed a dent in one of the tiles. Ovi was kind enough to come back and fix it for me even though he lives far from my house. I really appreciated him doing this - great customer service. Overall, I'm very pleased with the quality of Ovi's installation and the backsplash looks gorgeous- it definitely exceeded my expectations. I highly recommend Ovi since he takes the time and effort to ensure you're happy with the results. Do not hesitate in hiring Ovi for the job!
    - William Y.
  • A
    Best Home Renovations Inc
    We were extremely satisfied with the bathroom renovation completed by Best Home Renovations. We had an extensive job done with all tile, fixtures, vanity, lighting, exhaust fan, bath & shower, and toilet removed and replaced. It turned out beautiful and exceeded our expectations. Every person who entered our home was professional, courteous. The lead person on our project was Alex. He is the nicest guy, and truly cares about his work. He was meticulous every step of the way. He is knowledgeable about everything and is truly an expert at the many things he does. Rebecca Rohan is the office manager and liaison to the clients. She made sure we were always up to date with scheduling of each phase, and is an excellent communicator. She was very good about answering our questions and always returned calls or emails quickly. Steve Best is the owner and is very honest and trustworthy. He and his crew of experts will not disappoint-and we highly recommend them to anyone interested in a home renovation. We were so happy we plan on having them remodel our master bathroom next.
    - Rick E.
  • A
    The Kitchen Master
    I found The Kitchen Master through Google ��� they���re between me and my train station, I���ve driven by thousands of times and never knew it was there! I worked with Anna for design, who came to the house and immediately pointed out all the little things I hated about my master bath before I could volunteer them. Both she, Tom (project manager) and everyone else I dealt with had great attention to detail, provided great design advise (because boy do I need it), and had excellent communication ��� available by email and phone, plus you can see day by day progress through their nifty web portal. Jobs were completed expediently, with basically zero punch list items. All around, just a really pleasant, zero stress experience, which was very important for me as I travel constantly for my job and needed someone doing the work that I didn���t feel like I needed to babysit. I was even confident and comfortable enough with their work that I went on an international vacation while my bathroom was being done! I can���t say that about any of the other people I���ve worked with in the house. Plus they went the extra mile to figure out how to deal with some unique materials in my townhouse (a weird subfloor that needed some special handling) and what had stymied other flooring companies in the past was a complete non-issue for these guys. So far I���ve had them replace my kitchen floor and all but gut my master bathroom, and I���ll absolutely use them again for the other bathroom in the house. I wouldn���t hesitate to recommend The Kitchen Master and Anna specifically to anyone looking for remodeling.
    - Andrew T.
  • A
    Nick's Home Remodeling
    Things started out excellent. Very solid work on flooring, electric, plumbing, and drywall. Painting was a "B" grade with some splatter on surrounding areas. Cabinet installation was very complex but handled well. Countertop subcontractor got behind and slowed things down by a few days at the end. Also, toward the end some items got a bit sloppy (e.g. holes for drawer pulls were not always on center and had to be re-drilled). The crew missed some days--not always their fault (e.g. vehicle problems) but sometimes (e.g. partied a little too **** ** 4th of July and decided not to work the next day). Overall it was a good experience. No contractor is perfect but Nick was awfully good. Would hire again.
    - Micah F.
  • A
    Cherco Creative Construction
    Jack did a great job. He offered creative solutions for my laundry room challenge. His cost estimate was accurate - and he communicated about the cost of any changes as I made modifications. Jack was great to communicate with while he was on the job. It took a little while to get the estimate - but I will hire Jack again!!
    - Jennifer H.
  • A
    Tigele Tile & Mosaics Inc.
    I couldn't be happier with the job Johann did. He was extremely responsive throughout every step of the process, the price was very reasonable, and the end result was exactly what we wanted. Strongly recommend!
    - Chad J.
  • A
    ONLY BATHROOMS
    Doug was great! He loves what he does and wants you to be happy with the work. He explained everything that needed to be done, provided a schedule for each day of work, and when it would be finished. He's estimate was accurate. The bathroom area was cleaned up everyday. We only have the one full bathroom so he kept everything else in the room functional so we could use the tub and not have to get through a "work zone" to use it. I highly recommend Only Bathrooms and will not hesitate to bring Doug back again to remodel the rest of the bathroom.
    - James S.
  • A
    River Oak Cabinetry & Design, Inc.
    Patty & Leo and their team were great! Started with a good design, and plenty of flexibility for my tastes & needs. Ran into a few surprises after opening the walls, but they came up with good solutions. They did it all on time & on budget, with high-quality craftsmanship. (Last pic is a Before shot)
    - Sandra W.
  • A
    mm/tile
    Mike was very reasonable in the pricing, scheduled around our schedule, was prompt when he started the job, performed the job in a very expediant time period, and was very clean in setting up prior to the work as well as during the work process.
    - Mike L.
  • F
    Bob's Handyman Service
    Some Context: I have been avoiding this review for almost 3 months in order to reasonably respond in a way that is as fair as possible to all parties (the contractor and his family, myself, many reputable smaller contractors who may be on the list, and most importantly other customers who may continue using Angie's list in the future though I will not chance it again). It has taken this much time to weigh the desire to offer credit where credit is due for some work, extend the contractor some second chances based on tough times he has experienced, and do some teaching (while owning up to and learning from my own failings) against the necessity to endure REdoing much of my project (while processing the effects of the financial and emotional collateral damage from this encounter.) Even though I did a good deal of research about how to tile a shower and select or resurface a tub properly, I came to this project as a novice in using Angie's List in place of personal references, and I accept responsibility for not vetting as thoroughly as I should, not spending enough time checking multiple bids, and not recognizing some red flags I should have. So, buyers beware--as they suggest, if you are going to use Angie's List do these things as meticulously as you would if you were not using it! (which really made me wonder why I would use the list again!) The Review: Sadly, while Bob's Handyman IS a family owned business and its original owner had a solid reputation, the workers who now come to your home do not have 30 years of experience in the trade as advertised. I mention this point because it was THE original reason I chose to contact this business rather than bath remodeling companies. It has been my experience with some other projects that large contractors don't care to bother with smaller jobs like the one I had planned. In fact, a contractor who did not actually ever show up for this job before I called Bob's Handyman spent more time trying to talk me into a complete bath remodel (cabinets and flooring I didn't need than discussing the few critical issues I actually needed help to resolve with the tub and tiling). I have in several cases been able to find some former contractors turned "handymen" in later years who take on moderate sized projects and deliver with a high degree of skill. The problem is they are seldom still in business five years down the road. I think the current workers at Bob's Handyman want to do good work. I think that with smaller projects than this one that wouldn't require working a full day over the course of several days, their work could be more effective. This just was not one of those times. When I first spoke with Mike about this project, he indicated that he and his father had indeed worked together for some time before his father passed, and I believed that this could reasonably mean the quality of experience would have been handed from father to son. I was assured that while this job might be bid higher than others would bid it, the personal attention to quality would prove worth the extra cost. After discussing the project and indicating the specifics I wanted (appropriate dry walling and paint where damaged by a skylight leak and Duroc backing and alcoves installed in a tile tub/shower surround), I was optimistic and expected to receive a written estimate (originally discussed as a max of $3,000 depending on whether we did 1 or 2 alcoves and on how much dry walling was necessary ) and be on my way. The estimate never appeared. The weekend before I had planned the project (and I resigned myself to not being able to go forward that next week), I received a call back. Mike said his computer wasn't working, and he would send the bid although he would need to charge an additional $700 for the alcove work since he hadn't figured either of the two into the estimate. I agreed in order to get the project done but noted that I needed to fit the project within the 5 days spring break time he said at most it would take. The Monday that work was supposed to begin, I waited the better part of the day for the start because another job inspection was taking place. Even on that day no estimate appeared in writing, but demo began. On Tuesday, it was a family dog issue that caused less than enough to be done. On Wednesday I was already stressed and concerned because they had installed Denshield instead of Duroc as I requested, but I quickly read up on the product and determined I would be positive (not knowing how to stop the train which would require ripping out three walls of installed material) and went ahead. I laid out all the tiles on my own because I could see that the project was falling behind even though by now three people had been in and out to work. Thursday most of the work was in the latter part of the day, and Friday Mike was gone yet again all day for a second doctor's appointment for his son while the other two fellows were stopped up by not having transportation and then materials they needed. I had to cancel the plumber who was supposed to be able to begin his work that morning. Friday night I discovered, after canceling my own plans to attend my cousin's 60th birthday reception so the project had some hope of being finished by the second scheduled date for the plumber, that no work would be done on the weekend because the contractor had a party to attend and needed time for his family (despite an earlier promise to work through the night and all weekend to meet a deadline we had already passed). This is when I finally had enough of trying to be understanding and optimistic, spoke up, and was yelled at by the contractor who blamed me for his delays and problems. That night I contacted a family member versed in law about whether and how to stop the project. Though I prepared for this event, I allowed the contractor to finish the work when he called and apologized on Monday. This took both Monday and Tuesday evening-right up to the third date for the plumber. Bob's Handyman discounted the now $3800 bill by $100, but I was left with massive clean up and the final tile deglazing which kept me up until 1 a.m. In the next few weeks, I discovered several problems with grouting, brush painting, and the dry walling and decided to have several aspects of the work redone costing an additional $500. More unsettling still was that in all the trauma and drama of the week and weekend culminating in that 1am. Tuesday marathon to finish the project and its clean up, move items back in place or to another place in preparation for the plumber, I actually managed to throw away an item valued at the entire initial estimate of this project. I feel bad about all of this, and I wish the guys well, but I hope this experience will be as instructive for them and for you as it has been for me because in the end this particular project process was filled with too much constant distraction, worry, odd work times and down time, hurried work, trust issues, and ultimately unreasonable costs to have made it possible to rate higher and to enjoy having done.
    - Sheryl F.
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Tile Installers in Aurora

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