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Towing reviews in Aurora

  • F
    WARNING: DO NOT USE ELLIS TOWING! We had called Ellis Towing
    to have our car towed due to faulty breaks from my husband?s place of
    employment to our house. The driver, who we later find out is the owner, Shawn
    Ellis, took the car onto his flatbed truck. My husband had paid him in cash
    (our mistake) to take his car to our house. After looking at his website and
    his truck, we figured we had nothing to worry about. We were WRONG. Mr. Ellis
    dropped the car off at our house and hit our garage door in the process. He
    called my husband to tell him that he had hit it and there was a small dent,
    but that he did not want to take full responsibility for it because the car had
    no breaks (hello! That?s why we were having it towed!) After coming home from
    work to assess the damage, both bottom panels of the garage door were
    completely damaged. We tried multiple times to call him and he would either
    hang up on us or not answer. We had no choice but to file a police report. The
    police officer suggested we go to the office locations listed on the business
    card and website to obtain Ellis Towing liability insurance information. The
    next day we both had to leave work early to make sure we went during business
    hours. The first location we went to 1135 Mitchell Road, Aurora, IL 60505 had
    no sign of ?Ellis Towing? when we asked neighboring business they reported he
    hasn?t been at that location in over a year. The other location 1580 W. Ogden
    Ave, Naperville IL 60540 turned out to also be a fake location as there were
    many car business? there but no signs of Ellis Towing. Back to the police
    station, they tried calling Mr. Ellis with no luck. We now are in the process
    of filing a complaint with the ICC and a civil complaint in small claims court.
    The police also suggested that we file a complaint to put a lien against his
    company and hire a lawyer.  We have
    a garage door company coming out to officially assess the damage but have so
    far estimated it to be upwards of $500.00. All in all, what a mistake it was to
    use Ellis Towing! Not only are we out the money for the tow, we are now out the
    money for a garage door and having to take time off of work to deal with all
    this!! DO NOT USE!! Please note: He uses multiple addresses and multiple phone
    numbers to try to look bigger than he actually is. Phone numbers 630-886-8111,
    630-801-8100 and 630-585-2208. 

    - Christina F.
  • A
    Darrell's Towing
    They answered immediately on my calling and quickly provided price quotation for service to tow from my house to one of two car dealers. Since they were located within a few minutes of my home, they offered to be there within five minutes. We agreed on their arriving after 15 minutes, which they were within a few minutes of. Further, they arrived with the address of the dealership whose name was the only information I had given them. They loaded the car quickly (and safely to my observation) and got on their way to the dealer (15 miles away) immediately thereafter. Within 20-30 minutes, the dealership called to say the car had been delivered. Customer service plus: Expedient, professional, safe. In addition, the driver suggested I look at my auto insurance policy to see if towing was covered for mechanical breakdown. Customer service minus: I was a bit irritated that their quoted rate for the dealer I chose was $25 greater than the one I didn't choose (despite only a six mile difference in distance between the two).
    - Kevin O.
  • F
    Got back from spring break and on the way home, the car started to over heat (water pump failed). I called AAA at 12.30am and was told that someone would be with me by 1.30am. Well, 1:30 came and went, so I called AAA up again and was told without any remorse whatsoever that they were having difficulty finding someone to do the job and that someone would be with me by 2.30am. Again 2:30 came and went so, I called AAA again and was told that someone was on there way and would be with me in 5 minutes. 20 minutes later the tow truck pulled up. Now this may not sound too bad but if we take to mind that this happened just outside O'Hare airport and not in the middle of no where. That I was broken down at the O'Hare oasis on the 294 southbound (not a difficult place to find), then it starts to sound rather a pathetic attempt at a break down service. I will be joining another service in the future.
    - STUART O.
  • A
    - Patricia H.
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Towing Services in Aurora

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