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Locksmith reviews in Arlington Heights

  • A
    Bluebird Locksmith LLC
    I had been having issues with a very old door handle and lock for my front door for months. I tried to repair it myself but was having trouble removing the entire assembly from the door (so old it was stuck to the front of the door and I didn't want to chip the wood). I'm thinking of selling my home and finally decided it was time to hire a professional.  I read some reviews online and called Bluebird.  David called me back right away (on a Monday). I explained what was going on and that it wasn't an emergency. He still made it over late in the day and took a look at things.  He showed me why it wasn't working and explained he could replace the piece that was causing the issue, but it was likely to keep recurring and suggested a new door handle. I mentioned I was thinking of selling my home and he recommended the best door handle to get for a front door. We looked at a few together online and he measured everything so I would know exactly what size I should be looking for. I explained I was heading out of town for a few days and would look when I returned.  While I was away, David actually stopped by a home improvement store, took a photo and texted it to me so I would know what model and manufacturer to purchase. There was no charge for any of this--the initial trip to the house to evaluate things or the help picking out the replacement handle set. I came home a few days later, purchased the lock set and called David back.  He sent one of his associates over to install it.  Installation was fast and reasonably priced. This whole process was wonderful and had me wishing I would have called Bluebird Locksmith a lot earlier! I would use this company again and highly recommend them.  The quality of the work was what I expected.  The quality of the consultation was a lot more than I expected.
    - anne m.
  • A
    Bluebird Locksmith LLC
    Bluebird was responsive from the minute I called and and when they arrived to to the work. The locksmith that came out was respectful, knowledgeable, and explained everything to me so I could understand it.
    - Joseph B.
  • A
    Bluebird Locksmith LLC
    Good advice on hardware selection. Work performed well on standard door hardware. Sliding door hardware was a bit tricky to change lock cylinders, so these were left unchanged. A bit disappointing, but not a big issue. I would hire them again.
    - Carl B.
  • C
    Chicago Locksmiths
    It was not the smoothest process. My tech was outstanding; very professional and he knew what he was doing. There were challenges with the locks in my ability to rekey, so my option was to buy a new lock for one door. Here was the rub: I purchased an Angie's List coupon for $119 for 4 locks to be rekeyed. Since I was not able to rekey 2 of the locks, and I had to purchase a new lock (handle and deadbolt), I was concerned that I was out a portion of the initial $119 investment. My locksmith had to have several phone calls with his boss to work out a deal for me to give me a discount on the lock, since I paid for services that ended up not being rendered. Here is why I am annoyed: the boss, who is apparently the owner of this business, was rude, condescending, and would never last in any organization I have worked in by the way he treated the locksmith on the phone. The locksmith had stepped into a room off the kitchen to talk with him, and I could overhear his tone, his agitation, and him trying to charge me more and not want to work with my $119 purchase. He did end up giving me a discount, but he was reluctant. At the end of the day, this business owner needs to add fine print to the coupon that states "we can not guarantee that all locks can be rekeyed". He could leave Angie's List to handle it, but that is just bad business. I would use this business again based on the service from the tech, but the owner needs a huge attitude shift for me to promote his business for him. The A's above are for the tech only!!!
    - Carrie B.
  • A
    Bluebird Locksmith LLC
    Fantastic. I called in the morning and David was able to come out when I was available later in the day. He was very professional and knowledgeable. I presumed the lock would need to be replaced but David was able to repair it and it now works more smoothly than it ever has. David stands behind his work and I wouldn't hesitate to call him again and refer him to others.
    - Jennifer B.
  • A
    Hartman's Locksmith
    It was a good experience.  We found Hartman's on google and after speaking with several companies, we decided to go with them. The technician (Anthony) came out the same day and was very polite and professional.  He gave us some suggestions to secure our home better as well.  I feel a lot better in my home now and will be calling these guys back for all my locksmith needs.
    - Kamila M.
  • A
    Custom Lock & Safe
    Tom was very professional.  He was not able to come on the date I had requested (a few days later) but instead came an hour after I called (which is surprising as it was already later in the afternoon).  He worked quickly, quietly and with great quality.  We would definitely call him again.
    - Kelley B.
  • A
    Bluebird Locksmith LLC
    Bluebird came out and replaced some old locks and rekeyed existing locks.  They were prompt and professional and offered great suggestions.  I would certainly use them again and recommend them to friends and family.
    - Stephen B.
  • A
    Custom Lock & Safe
    Tom came to the condo I bought this morning to put in new tumblers and give me 4 sets of keys at no extra cost He also showed me how to use the keypad on my condo door and how to reset the code. I already had one key that opens the front door of my building and the door to the garage hallway. Time coated my garage and condo to all views only one key which makes it very easy for me. He's a great guy did a great job gave me a great price and I highly recommend him and will definitely contact him again if I ever have additional need for his services.
    - Michelle T.
  • A
    Bluebird Locksmith LLC
    David from Bluebird was AMAZING!  My husband and I just bought our first home and had no clue of what locks we needed, how to secure our home or where to even start.  David came over the same day we called and explained how his home is set up and what he would change if our home was his.  He worked with our budget to make our home as secure as possible and worked with an expedited timeline in order to finish the job before we moved in.  We are moving tomorrow and feel safe and secure thank to David and his work.  We need to buy a new door for one entry point and David will be returning to switch out the lock as soon as we purchase it.  Whether you know what you need or not, call David and he will work with you to find the best solution!   We will definitely call Bluebird again for any of our lock needs and we've already passed his information to our realtor to refer his other clients since everyone needs this service after closing. Thank you David!  
    - Lindsey S.
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Locksmiths in Arlington Heights

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