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Basement Waterproofing reviews in Arlington Heights

  • A
    Perma-Seal Basement Systems
    Permaseal has worked on two houses of mine. Their inspection and quote process is amazing and the staff is extremely professional and knowledgeable. I worked with Jim Antonsen who went above and beyond to make sure the diagnosis fit the problem and we implemented the right solution. I would not go anywhere else for below grade work that is needed as this company is the best!
    - Adam F.
  • A
    They did a very professional job repairing the cracks. One of the cracks was partially blocked by the basement stair stringer. They took the extra time to make sure the crack was completely filled. This saved me the expense of having to hire a carpenter to completely remove the stairs. The repairs have held up well during the recent heavy rains. Additionally they responded must faster than their competitors. One A rated competitor had a 3 month wait time just to get an estimate!
    - Brian B.
  • B
    The Real Seal LLC
    Real Seal took a different approach than the major waterproofing companies, testing for leaks where the other companies did not. The Real Seal rep recommended work that would be only a few hundred dollars, vs. $5,000 for a major job. My only complaint is that I had to wait weeks for an appointment, but due to the local flooding issue, it was understandable.
    - Laurie S.
  • A
    American Waterproofing
    Rob was great: knowledgeable, prompt, friendly and patient. He came quickly to inspect the issue and give me a quote. While he was doing the repairs he showed me the problems and explained how he was fixing them and answered all my questions. I felt confident choosing him for our repairs. His price was competitive and I would hire him again.
    - Stacy M.
  • A
    Ulb-Dry Waterproofing Inc
    Stoyian was amazing! He came out and gave me the most reasonable estimate I had after 3 other waterproofing companies came out. His crew was on time and ready to go. He had two crews: one to fix the seepage in the crawl space and one to install the new sump-pump and back up pump. Stoyian (the owner) gave us an upgraded back up pump because it was on sale and didn't up-charge us. The crew that came out to install the sump-pump accidentally severed my cable line. Stoyian came out to fix that as well! The pump was working perfectly until 2 weeks ago. When I called Stoyian, he came out himself, that day, to inspect what was wrong. He decided to replace the entire pump after he diagnosed that a stone accidentally got into the drainage. On a SUNDAY, he came out, installed the new pump and raised it so that this problem wouldn't happen again. There was no charge. As soon as I called to schedule him , whether for an estimate, work done, or repair, I received a call back within an hour. He was nice, polite, and prompt. His crew cleaned up after they left and were not intrusive. I would highly recommend him, his knowledge of plumbing, and his workmanship!
    - Mary Beth C.
  • D
    Crack Attack Waterproofing Team
    I had them come out the first time and I felt confident in their process and happily paid them the extra to fix the problem. Following their visit, I still had water in the basement. I tried multiple times to leave them a message through Lisa without a return call. Finally and randomly, I got a call from the owner. They offered to come back out to try again. I then received another bill and still have the same issue. Basically, they solved nothing since I have the same problem in the same spot as when I started.
    - Jennifer C.
  • A
    Crack Attack Waterproofing Team
    The work was performed in professional and workmanlike manner.  Two crews responded; one to deal with the foundation cracks in the interior and one for the exterior work.  They left the site the way they found it, which was a plus.  One issue was a scheduling mix up delayed the originally scheduled appointment from the morning to the early afternoon.  I was notified 30 minutes before the original appointment time.  Fortunately I had taken the day off of work and had other work to complete at the house, so this was a minor inconvenience.  In all, I found the work satisfactory and even with the scheduling issue which was dealt with by a reduction in the service fees, I would recommend Crack Attack to others and would use them again.
    - Reava D.
  • A
    Safeguard Waterproofing - Ram Jack Illinois

    We had been having problems with leaks in our sunken living room for quite a while. The leaks started last year and we had PermaSeal come out and do a "repair" which ended up not working. (The amount of water was reduced, but it still kept coming in, even after PermaSeal did a wrap seal of our foundation.) Frustrated, especially after PermaSeal did not guarantee their last job and wanted to charge us 1000s of dollars for a redo, we consulted with our neighbor across the street who had a similar problem that arose right when ours did. They said Safeguard had IDd and fixed their leak issue (same spot as ours) for a third of what PermaSeal charged, so we called Safeguard.

    Phil from Safeguard came out very promptly (actually early! He asked permission to come a full 2 hours early if it was convenient for me, and I said yes). He looked at the area where we suspected the leak occurred and commented that PermaSeal (his former employer!) had done a poor job. He also remarked that the leak might not even be a foundation leak, but rather an above-grade leak like a mortar problem or chimney problem that was then dripping down behind the drywall. He conducted a series of tests using water from our hose to see where water might seep in depending on where the water was pointed. He did a "flood" test of the ground near the foundation---no leak. Then he pointed to some spots where there was missing caulk on our chimney seams, and said that the water could be getting in there instead. He had me go inside and look inside the fireplace while he trained the hose on these side seams, and BINGO! That's where the water was getting in. He found the exact leak location when PermaSeal could not (they just "guessed") Phil then said, "Well, we don't fix that since it's above-grade, so I recommend you contact a siding or chimney company to make those repairs. I'm not going to sell you something that won't fix the real problem just to make my commission."

    Phil spent nearly 2 hours identifying the true source of our water problem, even when it would not benefit him or his company. Very honest and decent guy, and we WILL use this company when we do have a foundation problem. Great!

    - Jill H.
  • A
    The Real Seal LLC
    The real seal came out and did a complete look at the issue i had. They identified the location of the crack, gave me options to repair internal or external. They also ensured i understood the age and expected life span of the sump pump to ensure i would have no other water issues in the future. They quoted the crack repair as well as the price of a new sump but didn't pressure me at all. I went with the external crack repair. They worked with me to abide by my town permit process and helped me secure another contractor for concrete repair of my patio and answered all my questions in a timely manner. I would recommend The Real Seal.
    - Joe C.
  • A
    Advance Waterproofing
    Provider was professional, on time, quick and efficient.  Left my work area perfectly clean (even though my house was a mess!).  I have not had any problem with the leak since the repair.  I don't recall Big Deal cost but the work was covered under just the amount of the Big Deal.  No additional cost was proposed, which was a very nice bonus!
    - Felicia R.
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Waterproofing Contractors in Arlington Heights

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