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Car Dealership reviews in Arlington Heights

  • A
    Roto Subaru Mazda
    I started working with Tom Nordyke at Roto Subaru in November of 2014. I was looking to buy a new car and Tom was extremely helpful without being pushy. He did a great job of explaining the features and benefits of the different models in the Subaru line up
    I decided on the Subaru Outback Limited. This is a very popular model and every Outback that Roto had was already sold. Tom walked me through the ordering process and he explained that it would be 8 to 12 weeks for my car to come in. Even with having to order the car, Tom was able to give me a discount. I was very happy with the purchase price.Tom did a very nice job of keeping me up to date on the progress of my order. The car finally come in and I picked up the car this past Saturday.
    Tom was great with the entire purchase process. This by far was the easiest and smoothest new car purchase that I have ever had.
    Tom is easy to work with and a straight shooter. Throughout the entire process I never felt that he was "selling" me. I would highly recommend Tom and Roto Subaru for a great new car purchase experience.
    - BRIAN M.
  • A
    CarMax Schaumburg
    My husband and I purchased a Ford Escape Hybrid from Carmax in Schaumburg. We chose Carmax b/c we had previously purchased a vehicle from the company in the past and had a good experience. The hybrid we chose needed to be transferred from Texas so an additional fee was involved, which added some pressure to purchasing the vehicle - that is, if we didn't like the car once it arrived, we were out the transfer fee (transfer fees vary depending on location of the transfer). I completely understand, however, the necessity of charging for the transfer and am not complaining - it just added some self-inflicted buying pressure, not pressure applied by Carmax. We dealt with JoAnn and a trainee named George. Both were reasonable and friendly people given the amount of time one has to spend with the whole financing options of the sale. My only feedback for Carmax sales people is when you're out of the office, apply an out of office message to your voice and emails so your clients know there might be a delay. We were originally interested in a similar hybrid vehicle with less miles and in Colorado, which carried a lesser transfer fee, but by the time we were able to reconnect with our bank and our sales person, the car was gone. No biggie, just a suggestion. We chose Carmax b/c of the no hassle buying. Neither of us are fans of the dealership negotiation and the attendant b.s. that goes on during the buying process and Carmax definitely doesn't pressure you, make you feel like an idiot, etc, etc. We came with our own financing, which was a bit more running around for the Carmax team, but they took in stride. We also traded in our well-loved and extremely worn/used Jeep Liberty. The price wasn't exactly what we were hoping for, but the vehicle had many, many miles on it, was in rough physical condition, and the transmission was beginning to show fussiness, so we thought the trade in was fair and that they were doing us favor by taking it off of our hands. Given that this is our second decent experience at a Carmax, it's pretty likely they will be the first place we look in the future as well.
    - Sheila K.
  • A
    This was the best used/new car purchase experience I have ever had. I am 60 years old, and have had well over 20 cars in my lifetime so far. I had terrible experiences at O'Hare Honda, Golf Mill Ford, and especially at Ed Napleton's Jeep Chrysler Dodge in Des Plaines. It was refreshing to finally find a dealer who actually does put the customer first, and does not try to bend you over as soon as you walk in the door.
    - John C.
  • A
    Arlington Toyota
    Their service people found the detached plastic fastener, reconnected it in about 20 minutes. No charge!  Couldn't ask for better service and the price was certainly right. We have serviced our Toyota vehicles at this dealer for over ten years.  While their rates may not be the lowest, quality of work is consistently good, no "reworks" or disputes over workmanship. Personnel are courteous and helpful.
    - Dave C.
  • F
    Suburaban Auto Sales
    Today, 6/16/12 I called and asked Eugene about the CarFax report and was now informed it was on their website, which I found. I then again informed him that we were still interested in the car, pending review of the report. Approximately 10 minutes later I again called Eugene and informed him we would like to complete the purchase, only to now be told the car might be sold in the next 5-10 minutes as other customers were looking at it. I then asked what I could do to expedite the purchase and was told to wait for his call.
    After waiting some 4 hours, I again called Eugene and inquired as to the status of the car. I was then told the car was sold. I expressed my displeasure as to the outcome, but most of all, not being afforded the courtesy of a return call. I also indicated that we had a verbal agreement as of 6/15 and again on 6/16 when I called. He then told me that because there was no down payment made and these other customers had "cash," they were given priority. I then asked him if he even bothered to inform the other customers that another party was interested in the car? His lack of a response led me to believe he did not. All he could do at that time was to give a list of excuses as to why he sold it to the other customers. Despite the verbal agreement made on 6/15 indicating someone would be in to finalize the deal, Eugene chose the quick buck rather than to honor a good faith agreement.
    Car buying is already a painful process, but to spend as much time doing research as my wife did and after going as far as to spend $100 out of our own pocket to have the car checked out would lead any credible business person to believe we were indeed serious. In addition, agreeing to completing the purchase the very next day, only to have it sold from underneath us only solidifies how unpleasant buying a car is. Not even having the common courtesy to speak to us to ask our interest before going ahead and selling it is unprofessional and just plain poor business! It is salesman and dealers such as this that give  car salesmen a bad name! While we are fully aware that not all salemae are as undermining as Eugene, his actions speak volumes. If the shoe fits.....
    - Carol P.
  • D
    The Autobarn Volkswagen of Mt. Prospect
    The initial service (brake lights) was fine. However, having multiple problems upon leaving the dealership - none of which existed BEFORE bringing it in - was a huge problem. The bigger problem, however, was the attitude I received from the service advisor when I brought the car back to Autobarn the same day. He was extremely condescending and rude and his only assessment of why all these problems occurred only after bringing it in for service as that is was just a big coincidence! (And said with a smirk on his face.) This is not the first time I've brought the car in to this Autobarn and left with either the same problem or additional problems. (Normally we would have taken the car to our independent mechanic in the city, but because of the nature of recent problems - leaks, etc. - had been taking it to Autobarn, which was closer to home.) In fact, between October 2010 and January 2011, we brought the car in 4 times for the same coolant leak problem. The first time, they claimed they couldn't find anything and acted like it was our imagination (yes, that big puddle under the car was just a dream!); the second time, they said it was the radiator, which they replaced to the tune of $731; the third time, they couldn't find anything (guess that was another figment of our imagination) and just topped off the coolant; the fourth time, we got the service manager involved and it turned out that there was a loose hose that just needed to be tightened (which makes us question - did we even need a new radiator?). And to cap all of that, they obviously didn't check the coolant levels after the last visit, because a week later, the car started to overheat on the Kennedy. The ultimate outcome - VW and Autobarn lost a customer, one who was shopping for a new vehicle. Because of the attitude we experienced at Autobarn, VW's were crossed off the list entirely. And we're happy to report that we love our 2011 Toyota RAV-4.
    - c b.
  • A
    Every experience we have had at this dealership has been pleasant. Buying the car was great - our salesman was professional and not overly pushy. Their follow-up is excellent and they really try to make sure you are a satisfied customer. Would definitely return to buy another Ford.
    - SARAH A.
  • A
    Schaumburg Honda Automobiles
    What we really liked about working with Rick at Schaumburg Honda was that he was very patient and worked with us on our schedule. There is a waiting list for the FIT since it is a basic, good first time car. When they called saying they had one for us to look at, we had to coordinate everyone being there; from my two kids, to my husband which he was out of town at that time. Since we have two people over 6 feet tall, we needed them there to test the car. He had no problem holding the car and waiting a couple of days for us to get down there. I have used their service department this past year for my other car and they are good in that area as well. Overall, I have never had this good of experience at a car dealer before. We are very happy with them and the cars.
  • F
    I was in the market for a new Honda, and found Motorwerks online as the nearest dealer. I went there on a weekday to discuss the car I wanted, get a price, test drive, etc. I walked into the showroom which was bustling with salespeople. I didn't see any other customers, so they were not busy. I walked around the showroom 3 times, even paused by the desk of one salesman and was totally ignored. Not one salesperson spoke to me or asked if they could help me. By this time, I really did not want to deal with them anymore - if the staff was this rude BEFORE they had my money, just how rude would they be AFTER? I went somewhere else to buy my new car, and when it is delivered I will be paying cash. They lost out on an easy sale.
    - Robert W.
  • A
    - Alphonse T.
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Car Dealerships in Arlington Heights

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