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Auto Repair reviews in Alton

  • A
    A/C service and odd noise investigation was requested along with a "once over" checkup.  Quick turn around with no further odd noise.  Mahers' customary complete and friendly service.  No surprise(s).
    - ANDREW W.
  • A
    Valvoline does a good job.  They send us coupons and things like that. It is $10 off, sometimes $15. They are very thorough. They walk through all the inspections and make sure everything is okay.  We have been going there since 2008, that is when my husband got his truck. They are nice kids. They are all young but they are very well trained.  Four months ago I went there to have my carbon filter changed. I was surprised what a pain in the but that was to get to but they were really fair. We have not had a bad experience with them.
    - M Ruth B.
  • A
    Stutz Service Inc
    Stutz will be my first choice for car/engine needs in the future. We had just spent money to fix a sunroof and several other issues that start adding up financially when our starter died. I really didn't have the money to spend at the place where I normally have work done (they do great work but tend to be a little on the high end price wise). I asked one of my mentors where he would recommend? He immediately called Stutz and had them tow the vehicle and fix the problem. They picked up the vehicle to tow at 3:30 PM and by 8 AM the next morning I received a phone call telling me it was ready.
    The next day I went in to pick up the vehicle knowing that they would give me a fair price, it was still more than what I had in the bank at the time. The owner, allowed me to explain my situation and he took a payment from me that I could offer and agreed to let me take my vehicle with me and come back the next week to pay the balance. Not many companies will extend that type of trust and courtesy to people in today's world. Don't know if he would do that to anyone else but the guy is very easy to talk to and very reputable. This will be our preferred choice from now on.
    Thank you Stutz!!
    - Isaac H.
  • A
    Use NTB for all my oil changes.  For the same price you'd pay at the drive-through oil change places, they will do the same and rotate your tires so you can get the maximum mileage.  Not as convenient as the drive through, but if you make an appointment, they will get you in and out in less than an hour.
    - Ray P.
  • A
    Bensman Automotive
    Tom always does great work. Installed new brake pads and new rotors on front and rear. Usually you can turn the rotors and reuse, however, Honda has changed their braking systems and Tom took the time time to explain this to me and show me the old rotors and why they couldn't be turned. He has been my mechanic for the last 20 years and is by far the best mechanic in the area.
    - Ray P.
  • A
    Mungenast St Louis Honda
    Joe Caruana is the guy.  He works there as a Service Advisor, and he treats people with respect.  I explained to him that I would be unable to drop my SUV off at the dealership until noon, and he warned me they might not be able to get everything done before the close of the day.  He offered me a loaner car, and was ready to go when I showed up.  To my surprise, they were able to get everything done plus washed the SUV, and I was back in my SUV by the end of the day.  Great service performed by great people, and everything is covered with a warranty, so if I should trouble in the future, it is covered.  Great experience!
    - Ray P.
  • D
    Autocenters Nissan
    It took them 11 weeks to get our vehicle in to complete those items on the "we owe" that we had already paid for.  Once they had our vehicle they had it for a month.  All they were supposed to do was to professionally clean the interior, including the header, fix rear window defrost wiring, and repair cuts in the leather of the back seat.  We were told this would take a couple of days.  As a separate issue I asked them to check and see if there was something stuck in the track of our sunroof.  2/3 of its functions were working.  It would open up and close properly but would not pull back to open.  Three weeks later and several phone calls to try and find out why it was taking so long to get a phone call from the service department as well as to get our suburban back we found out that they still hadn't completed all of the items on the "we owe" list. 
    Long story short, after getting nowhere with the service department I went back to the sales department for help.  We found out that at least three people were fired during the three weeks that they had our suburban back in the service department.  Our sunroof is completely broken now and is not sealed.  Every time it rains water is getting into the vehicle.  The estimated cost to repair is $1,300.  They also told me that I would need to pay an additional $275 to fix the rear defrost issue because it was going to cost more than they quoted me.  
    At the same time the brakes on the suburban had failed.  We had a brake pad fall completely out of the wheel when driving out our driveway.  We had the brakes looked at and the front pads were almost non existent.  We ended up having to completely replace the front rotors and pads.  Also while doing the brakes we discovered that the sway bar bushing had rusted out and broken.  All of the brake issues occured within 2 months of purchasing the car.
    Auto Centers Nissan did end up partially completing the "we owe" agreement.  What wasn't finished was paid back to us.  In addition to the monies from the reimbursement from the "we owe" they gave us an additional 500 dollars for our time and our trouble.  Overall, the plant manager issued us a $750 check and his apologies but we still have a suburban now that has a sunroof that is no longer functional nor does it seal.  In the last three weeks we have discovered more problems with this vehicle.  However, we will not be taking back to Auto Centers Nissan to be serviced.  
    I would not recommend purchasing a vehicle from Auto Centers Nissan unless it was brand new.  Even then I would be skeptical.  While the plant manager and I did come to an agreement I am still more frustrated than ever.
    - Isaac H.
  • A
    We only use Midas for our car needs because of their excellent service.  My husband took his car in a couple weeks ago with what he thought was an oil or freon leak.  He couldn't tell which one.  The guy checked his freon and knew right away it was leaking because he had it filled less than 2 months ago.  He drained the freon (at no charge), and filled it back up to try and find the leak.  He was unable to locate it in the system but thought it may be in the dashboard.  He said if it was in the dashboard it would cost way too much to fix and he would advise we just fill it on our own once a year.  He could have easily taken advantage of us but he didn't.  Everyone at the Alton Midas location has always looked out for us and we appreciate them greatly.  The economy is horrible and we are down to one income but we have to keep our cars in top shape.  We trust them to take care of us.
    - Lori S.
  • A
    Stutz Service Inc
    I have been using Stutz Service for the last 7 years and they are excellent. Not only do they perform honest, good work but they do so in a timely manner. Over the years, we've come to know the workers at Stutz and have come to trust them. They've often given us advice over the phone about the car issue, allowed us to make payments for unexpected work, given us rides home and taken a drive with us to figure out the specific car issue at no extra charge to us. The folks at Stutz are honest and hard-working. I often feel like I have a big brother at Stutz looking out for me. I wouldn't go anywhere else to service my vehicle and I couldn't more highly recommend them!
    - Nekcoe Y.
  • F
    Overall - Very poor
    Tires Rotated and Balanced...
    Immediately after driving my car away my steering wheel was shaking and my car was pulling to the right. After doing research I determined that typically the cause of this is that one of the tires wasn't balanced properly. I also read that sometimes a wheel weight can come loose, at no fault to anybody. Assuming this was the case, I called NTB to inform them of the issue and let them know that I'd have to bring the car back in to have it looked at. To my surprise, the person who answered  suggested that I would more than likely need to purchase new tires, instead of saying they'd have to take a look. I immediately took the car to a local mechanic shop (Andy's) and they informed me that all of my tires were out of balance and didn't appear to have been rotated. Once they balanced and rotated the tires. My car was once again smooth, it didn't pull to the right and the steering wheel didn't shake at all.
    Front end brake pads and rotors replaced...
    The first day after having the work done my brakes seemed smooth and there was no noise. However, on the second day there was noise again. By day three, it was actually worse than before I had any work done. I took my car back and complained about the noise, they took it in and "fixed" it. It was quiet for the rest of the day, but by the day after the awful noise was back again. At the time I was very busy with work and I couldn't keep finding the time to go back, especially since each trip to this shop is always at least an hour. In hind sight, I should have kept going back until they finally got my brakes right. 
    Rear suspension work, replaced rear struts...
    The customer service representative talked to me about my rear struts told me how big of a difference it would make while driving, especially on bumpy roads. After the repair work was done, there is no difference what so ever. I honestly wonder if any actual work was done on my car.
    Customer Service...
    The customer service people up front rarely make eye contact and only type away on their computer, spouting off numbers and how they are going to "get you out of here in a hurry" when in fact, even a simple oil change that I made an appointment for would take upwards of 45minutes. The only good thing about this place is that it's open late, which can be convenient for some people. It's honestly one of the worst places I've ever spent money. Not only was it a waste of money for the service, but more often than not my car was worse off than when I brought it in. I warn people about this place every chance I get. From the amount of work I had done at this shop, I tried to give them the benefit of the doubt and a chance to prove they could provide reputable service, but in the end it was just a waste of time and money.
    - Zac H.
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Auto Repair Shops in Alton

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