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Transportation reviews in Addison

  • A
    Golan's Moving & Storage Inc
    I would definitely recommend and use Golan’s Moving and Storage. Price very reasonable. The two young men did an excellent job, very professional and worked hard none stop. Thank you for marking my move stress free!
    - milica r.
  • A
    TRAVEL BY MARINA
    Great! Marina was incredibly timely in responses, and personable so that we immediately felt comfortable with her. She provided a multitude of options, when all we gave her initially was the 4 countries we wanted to go to. She did not mind when we had second thoughts on what we chose, or told her we would rather go a different direction than her suggestions. She is a wonderful person whom we would most definitely book again!
    - Julianne S.
  • A
    Blankenship Movers Inc
    The three person crew showed up 10 minutes early and they were ready to go. They were very courteous and worked very hard. My fiancee lived in a high rise, they knew the building and worked to load out her apartment with efficiency. Same for my 2nd story in a three flat. They wrapped items and shrunk wrapped the beds. They even disassembled my beloved bed frame. At the new place, they worked hard even in to the 8th hour. I would have been exhausted, they finished well and took great care of our belongings.
    - J B.
  • A
    Blankenship Movers Inc
    I scheduled with this company just a few days before I wanted to move, and to my surprise, they were able to fit me in. I received a time frame of 2-4 pm, Bryan called me at 1:56 to let me know that they were just finishing up their last job and would be there between 3-3:30. I believe they arrived a few minutes before 3:30 and, after showing them what was needed to be moved, they got right to work. Prior to heading out, they made sure with me that they had gotten all the belongings out into the truck. Also, it had been raining all weekend, however, neither of the two men dragged mud into the house :) After packing up, they drove to the new house and called me again to verify that I had arrived, then they brought all the boxes in, again, making no mess with the weather and brought everything into the rooms they needed to go into. They removed all plastic that they had wrapped the mattresses in. They finished around 5:00. It was, by far, the easiest move I have ever been a part of, I would hire them again in an instant. (hopefully I will not need to anytime soon though!)
    - Mary K.
  • A
    Blankenship Movers Inc
    The manager. Eric. was quite helpful in explaining  the use of tie downs etc.  The Budget rental did not have these, so the movers brought special rope  and secured everything perfectly.  Without their ingenuity, we would have had to purchase these on our own at an additional cost. Eric budgeted the double move at 5 hours to allow enough time, but the actual move was 4 hours and we were only charged for the time used.  We are doing the final move in three weeks, and Blankenship and the same crew will do the move then.   We estimate we will have saved 3500 by doing the move this way.  Thank you Eric, Brian, Josh, and Jimmy O Deborah K Ockrim Hulsebus and John J. Hulsebus
    - John h.
  • A
    Blankenship Movers Inc
    The 3 men showed up on a timely basis with a truck ready to go.  They promptly loaded the truck and we left for our home.  When we arrived, all 3 guys worked hard to get our stuff where it belonged.  They were very polite. and did as they promised.
    - Bob M.
  • A
    I Live Travel
    Janice with I Live Travel listened to what my dream trip was, and she put it together for me, within my budget. I can't wait to go on it!!
    - Julie R.
  • A
    Windy City Game Theater
    Organized, prompt, professional! This game truck was perfect for my 10 year-old son and 20 of his friends!
    - Kelly T.
  • B
    Blankenship Movers Inc
    Good move. See above. Guys were fit, fast and friendly. Communication was good. I would recommend but stress they need to be on time, especially as they charge for travel.
    - kathleen k.
  • C
    Blankenship Movers Inc
    The move occurred late as it was scheduled the previous day when assistance from 5 other guys were available. Scheduled on Saturday and a block or window of time was provided. There were three guys already doing a job that morning, and movers were going to stop by and pick up my items between 1-4pm. By 230 300 pm came along, I had not heard anything from the office or the team. My inquiry provided me info that the previous move was winding down, but it would be approx 3 hours to wrap up and make their way back into the city. The team of personal friends that was assisting me since I recently had surgery had been there since 12 noon and at this point keeping them to start at 7pm and finishing at 11 pm didn’t not sound reasonable at all. I was also concerned about how the moving team, them being tired, and the value I would realize with a team of great movers, but was wore out by this time. The mgmt or dispatch called me and advised they were on their way- I then inquired about a Sunday move in the am vs Saturday. He spoke to the team and they agreed to Sunday. On Sunday it rained the majority of the day. The driver put the truck in the travel lane on one of the busiest residential streets. I advised I felt, which was done most of the time was to use the alley. The lead saw that we had the majority of the crates packed and taped. While it was only a 1 br w den, the furniture was significant in size and weight as the furniture is solid wood pieces. For the most part the team of helpers the resident had - crates, and wrapped the majority of the furniture, art, and etc. The difficulty was the following: (1) raining- it slowed the team down by approx 25%- That is due to the rain and loss productivity that the 3 guys experienced when they came out of the house. Every single time - drivers were honking and asking for help to get around this one way street. There were vans that had special needs that were told to back up and move around for others, there were individuals yelling due to their frustration and once they cursed at the movers they proceed to curse back and run down the street calling them names as they experienced from the people in cars that were delayed by the truck. I mentioned it would be beneficial to have a sign further up the street that states resident moving, there will be delays—- but that was ignored. 3/4th into the move, scheduled for 4 to 6 hours, we were not completed getting items on the truck. Due to the time, I selected the remaining items to get in the truck knowing it had to be unloaded. Due to the traffic and complaints- The police came by and was there for two hours. At various times the team was advised that the traffic and people needed to get around them and they should move the truck. The police once witnessing the hostility between the drivers and several movers- the police blocked off a parckubg space and advised them to move into- allowing drivers full access to the road. Like most we did provide breakfast and drinks through the day. On the way to the drop off, the movers stopped for. An hour lunch / dinner. There was a u haul that was rented to allow us to finish packing the house and bring over once this truck was sent to the new apartment. This is a cost we incurred. But overall we incurred a cost of lost help as the team of 5 people we had could only stay a few hours the next am. Through the day I overheard several workers discuss how tired they were from the previous day- but I tell u they were doing as much they physically could do. The 3 items on the second truck, that we loaded and moved over as it was rather larger pieces that I could not handle alone. The team unloaded 1 of the three. The team advised to call them back to unload them once placement of inside items was completed. I noted on this delivery invoice at approx 10 pm that my card was not to be billed until I speak to the mgmt team. You are also put in an awkward situation being told to rate them and they see themselves as excellent- Which as a profession I would say they are good, however the leadership, mgmt of the project overall, as many of the cara that took issue with the movers will remember to NOT USE THEM in the future. How they handle themselves after the primary part of the job is also important. The next day, the office called me twice, unfortunately, after the first call they had already billed me for essentially the clock time. I advised the loss of productivity for each addressing the rain or the passer by’s, the extra money I incurred with the love because my 5 resources were not available on the Sunday move, but was there on Saturday as expected. And the inability for the team to take up an armoire, and a table to the second floor apartment. That interaction started with two workers who dely pianos and large furniture, that this was a Re do and the two of them would not be paid. When suggested to remove the large doors and drawers - they advised it would be 75.00 for each of them. I told them to speak to the office- They left without bringing it up or even trying to do so once the doors and drawers were removed. ( this is a solid crotch mahagony Ralph Lauren armoire) They left rhe55” round table on the ground which required me to get it back on the truck, and then I had to incur another day of rental on the van. Still today I moved the 2 pieces of furniture to storage charging me 80.00 month as these pieces of furn cost approx 9,000. This is going into my second month of rental without resolution . I have been told they will contact me and they have not. When I advised a potential adjustment to the bill, I was advised “no absolutely not”. My people were there and it was an estimate. 600 to 900 estimate ending up being 1400 is a bad estimate. I feel safeguards should be put in place to reassess at the start, hourly provide the est time to complete and raise a red flag when this financial overrun occurs. Just like any project- it allows the leads to assess the status and make adjustments as required to mitigate any risk to the delivery , scooe of the project and budget. In this case it was just assumed that the customer did not care about the cost of the move which is inaccurate. I attempted to mitigate what I felt was excess cost to me by signing the invoice as to contact me before billing. I even advised them before the 2 pm financial cycle ran to void my invoice or to lower to the estimate. I called Rem on three occasions as they wanted me to provide a new card not my debit.... since I moved many things were packed up and I didn’t have access, so Sean allowed it to be billed with this overage- Not warranted by the substandard outcome. They new as I mentioned once that payment goes through it would be difficult for me to reverse or adjust it. This isn’t the level of professionalism I expected by a company on Angie’s list and given I did not sign the initial agreement, I am going to be forced to have the bank intervene. Unfortunately- I was working within a budget given a significant expense I had incurred last year given my mothers death unexpectedly. The management and oversight of her estate and the attorneys that I have been forced to hire legal to resolve some critical issues with the facility and providers of care is significant. While I will not go into much more detail- the unilateral decision to charge essentially the clock time vs the quality and outcome of the job demonstrates how as a good paying customer at this point, is treated without respect, empathy, and regards to future business. THE MGMT inability to listen and understand the customers concern and to not follow customers direction for payment - I would serious think twice about using their services without signing a flat rate for the total job.- along with incentitive to the customer when goals are not maintained. Just as we are seeing in healthcare- pay for performance in various key operational indicators. Mgmt will then take a broader look at the job being completed. All the good work by the movers unfortunately was overshadowed my a few people in mgmt and the office. Thanks KG
    - Kyle G.
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Transportation Services in Addison

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