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Auto Transport reviews in Troy

  • A
    Midsommar Car & Auto Shipping
    Tammar was super helpful during this hall process. She gave me the price with everything included, so no extra price surprises like other companies. She was available at all times during the whole process. The original pick up date was delayed (by one day do to weather conditions).Tammar maid sure that I will get my car on time and I did. I am rely thankful for the personal attention and help. Tammar really want out of the way to make sure that I am happy. So if you are looking for a dependable, honest and helpful company, Midsommar is the one to choose for your car shipping needs.
    - Holly B.
  • A
    Squeekys Mini Storage
    The install was done fast , clean  and les than the quote that we were quoted.
    - Maryann J.
  • F
    Dependable Auto Shippers Inc
    The ONLY part of this company that is any good is the front line customer service and the actual tow truck drivers who picked up my car on location in Texas to take to their shipping port and the other who delivered my car to me in Idaho. The customer service always responded, telling me someone would be in contact with me, but NEVER ONCE did anyone respond to my email complaint, my response to their email survey that was sent at completion of the service, nor my Facebook messages. Their Facebook page does not allow posts, or I would have publicly posted. I am including the original email I sent to customer service and in the email survey. I am also including screenshots taken of my interaction with their Facebook customer services messages. Feb 16, 2016 I waited over a week to write this, hoping the desire to give my opinion would pass, but it has not. Instead, I am writing this letter as insight as to how, due to one person in your company, I will never use DAS again- nor ever recommend your company to anyone else. I work in a field where moves are frequent, and while a few people lost as potential customers may not affect the bottom line significantly, I think you should know the reasons why I have this opinion. First, I'll talk about the good. Your customer service representatives were great. All of the ladies (I only talked with women when I called) were kind, professional and helpful. The independent tow truck drivers in Austin, TX and Pocatello, ID, were also great. Here's where it went wrong: Bernie Torres lied to me. I am hoping your calls are recorded because I would very much like you to pull calls to listen. If I am wrong, I will accept it, but I'm 99.9% certain I would have NEVER chosen the "premium" package had he not said the arrival date was guaranteed. He not only said the pick up date was guaranteed, but that my vehicle would be to me BY February 1, 2016. I even remember making the comment along the lines of, "Well that makes the extra cost worth it." I was nearly killed in a car accident in October, and my replacement vehicle was purchased from a friend in Texas- thus the need for shipment. This was an out of pocket expense that I felt was worth it instead of having it driven. I made the wrong decision. I did refer to the written agreement when one of the customer service representatives told me the stated delivery date was an "estimate". Indeed, that is what was written. This was contradictory to what I was told by Bernie when making my decision to book with DAS. Ok. I get that he was trying to make a sale. At this point, I decided to call Bernie direct to see if he could give me some insight on the status of my vehicle. Of note, I learned early on that your agents have caller ID and this is also how our orders were looked up. This call would have given Bernie the chance to rectify the situation - but he again made a failed promise to look into it and he ended up ignoring me. Specifically, on January 28, 2016 at 11:17 am, I called Bernie direct at the number he gave me- (310)525-2259. I expressed that I was frustrated that my car had not even left Texas and it was supposed to be to me by Feb 1. I also reminded him of his promise of delivery date. He did not say that I was incorrect, instead, he said he would, "look into it and call me back in 5 minutes." He didn't. I called him back at 2:28 pm that day and of course, he did not answer. I left him a message that said I was hoping he'd have insight for me and he had promised to call me in "5 minutes" and it was clearly past then. I NEVER heard from Bernie. This is where he could have apologized for any confusion. He could have referred to the written contract and stated delivery was an estimate only and that what he told me was misleading and he was sorry for any misunderstanding. Something. At that point, I would have been frustrated, but grateful for his honesty in admitting an error (everyone makes them). But, he didn't. He ignored me. I then called customer service and got my update. Had it not been for the mostly friendly agents and the tow truck drivers, I would have complete disdain for your company. My vehicle was finally put in transit, but due to weather, was greatly delayed. I understand weather delays- it was part of why I chose the shipment vs. driving option. Yet, when you begin to ship a car on the date it was promised to be delivered, you are well behind the curve. On February 5, 2016 at 8:40 am, I called the regular 800 line customer service number and Bernie answered. I identified myself and he said he would, "get someone to help me" and immediately put the call back in queue - with it disconnecting and me having to call back. He did not attempt in any way to assist me. This is where he had yet another chance to rectify the situation. He look the easy way out. As you can see, you have some training opportunities. I am grateful to the customer service ladies for their help and patience with me. That department is to be commended. Your sales, however, leave much to be desired. I get that sales are important. But so is providing what was promised. And your company, through Bernie, failed. He had chances to change my experience but he repeatedly made it worse. I am disappointed in the amount of money I paid to have a dissatisfying experience. I hope that this concern is addressed with your department.
    - Becca F.
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Auto Transport Companies in Troy

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