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Health Care Facility reviews in Tetonia

  • F
    VRX Pharmacy Services
    My insurance carrier changed Pharmacy Services and contracted with VRX Services  to manage their prescription benefits.    I have been attempting to get a refill on a critical medication for over three months now.  The first 6 weeks - no one would answer phones, emails, online messages.   My provider resend my prescription 4 times before it would be acknowledged.  Once it finally was in their system, I could not access it - or request a refill for an additional 2 weeks.   Once I did -  nothing happened.  Eventually, I was able to make contact by phone to find out the company wanted a new prior auth - as they expire each year.   I have been on the medication for over 3 1.2 years.  I have had two health care providers tell me, they have never worked with a more difficult company for prior authorizations.  They are hard to make contact with, and difficult in general.  My provider has been contacting me twice a week, to keep me in the loop on progress.  Three months later,  my husband called this company, and discovered that my request was declined was they never cover this name brand.   (Which would have been nice to know 3 months ago,)  Further more, if I want to have the generic version covered - I need to start the whole process over again.   The customer service rep indicated, that I may even need to try a different generic medication before they would authorization a generic of the one I have been taking for years.  Today - none one is working or available by phone, and their website has been down for a length of time. 
     Monday I start over.   Interestingly enough - I made some phone calls -  the generic version of this drug has a higher retail value than the name brand.    I can't even fill it locally, until the mess it cleared up - because I was need to pay full retail price out of pocket. Keep in mind, I did NOT change insurance companies,  my benefit plan covers the generic medication, and I meet ALL the prescribing criteria  for medical necessity.   I have used the medication for over 3 years, and never had an issue.   This is a lousy company - I googled them, and it turns out their AKA had a security fraud suit filed in November , 2016.   the suit is tied directly to their mail order pharmacy services.   I would never recommend any one do business with VRX Pharmacy Services willingly.   I have used many others, and all of them were much better to work with.
    - JoAnn F.
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Health Care Facilities in Tetonia

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