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Carpet Installation reviews in Spirit Lake

  • C
    Floor Coverings International
    Sales appointment went well. Purchased top quality carpet and pad and tile floor. Paid for premium installation and discussed tile floor pattern. 1st quote was high and contained several errors. 2nd quote was approved and down payment made. Basically many promises made that were not met.
    Issues with scheduling and was told would take 2 days. Pad installed was a moisture seal and was not installed correctly to manufactures specifications. Premium pad was poor quality and not worth the price. Pad has hard spots in it. Quality was less than box stores $1.99 pad.
    Not enough carpet was ordered so another delay. Carpet install was just ok and not near the quality expected. One can see every place the carpet was seamed.
    Tile was not installed per promise. Funiture was damaged being moved and replaced. 
    Contacted sales person who said they would come out. Jeff Bray VP came out instead. Was very nice, offered much, but none of which was acceptable. Offered to replace the pad, but said we would have to move the furniture or pay to have it moved. Made excuses as to why tile floor was installed as it was. Offered to pay to have the furniture repaired, but we would have coordinate the repair and submit the bill. At the end we just wanted them to leave as the house was tore up for over a week at this point. Took another two weeks for the balance of carpet to come in and be installed. I had to repair the furniture as everyone contacted wanted us to bring it in.  
    My expectation would have been, Offered to replace the carpet pad with no conditions. Made the issue a top priority and not when we can get back to it. Replaced the tile as was sold and had someone come to repair the furniture.
    Floor coverings International did not meet our expectations nor provide us with the quality expected. I would rate them poor. They did offer to back up the pad with a better warranty which we accepted. Our expectation would be if we ever had to make a claim on the warranty they would wiggle out of it, but that is only an opinion.
    - Brian B.
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Carpet Installers in Spirit Lake

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  • Zerorez

    13110 E Indiana Ave
    Spokane Valley, Washington