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red boat with three people on lake

Recent Boat Dealer Reviews in Spirit Lake

  • A
    AAce Mobile Auto/Boat/RV Detailing
    Went well, Anthony showed up on time with a helper and they got to work right away. Boat looks great I would definitely use them again.
    - Julie N.
  • A
    They did a great job of working me into their schedule. Very professional yet friendly and easy to work with. Fair price. I will definitely use them again.
    - Russell G.
  • A
    My wife dropped my boat off while I was out of town and she remarked how nice they were and made her feel like they valued her business. She explained that my boat had been sitting for ~3 years and had trouble starting before it went into storage. They gave the engine a tune up, changed the lower end oil, gave the controls, hoses and wiring a good going over and reassembled the engine to check the impeller before replacing it. When they called my wife to explain the impeller needed to be replaced they told her they didn't want to just replace it without checking it first. They disassembled the lower half of the engine again and replaced the impeller (and didn't charge me extra for labor). They completed the work earlier than they quoted and for less money than the original quote. When I got home from my business trip the boat was at home waiting for me. I noticed something that I wasn't sure was correct (since it had been years since I used my boat). I e-mailed Tricia on a Saturday and had a nice response from her on Sunday (even though they were closed on weekends). She explained what I was looking at was always there and part of the engine (pito tube for a speed sensor) without making me feel like an idiot for not knowing this about my own boat. I will definitely use West Plains Marine again and have refered friends to them as well. Great work, excelent customer care and outsanding prices. My wife especially appreciated them treating her well.
    - Brian P.
  • F
    Beware, I took my newer Bayliner to have the outdrive sealed up after noticing a leak. Duncans staff were prompt to take me in and were nice. After I had the work done, I put the boat in the water to only to find the outdrive was still leaking. No, problem I thought. So I called Duncan Marine and asked if they could get it back in and sealed up, because the first time something happened. They gladly took it in and tore it down and reset the seals etc. A week later they said the boat was ready. I was happy to have it back and to know that the leak has been fixed. I had the boat in the water twice and ran for about 10 hours. Then I had my first child. The boat was winterized and placed in the shop with a cover on it. Flash forward to today. My isn't a year old and I just uncovered the boat to get it sumerized for the season. Guess what, the outdrive is still leaking, there was a sizeable amount of oil on the ground that leaked out. So, I called Duncan Marine and asked if they would look at it to see if they could determine what was happening. The polite lady that answers the phone said that will be a charge and any work will cost you, stating that we do not warranty our work, after all it is a boat you know and we have bad weather here. Beware of this outfit. they operate in a residential lot and from my experience will be fast and nice to get you in, but cannot perform simple repairs and will not stand by their work. Take your boat to another facility if you want to keep your power train from rusting out. There is nothing good that can come from their services. I was told that they are not even certified by the manufactures. You make the call on who works on your boat and you have been forwarned.
    - Joe I.
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Boat Dealers in Spirit Lake

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