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Irrigation System reviews in Rigby

  • C
    Weed Man
    This happened several years ago so I may not be 100% accurate on dates.  We have a large yard and used weed man for our private residence as well as a rental property.  The office staff is amazing and that is why I gave professionalism an A.  The first time we used them was to blow out our sprinklers in the Fall of 2010.  We had just moved into our home and knew nothing of the sprinkling system which is quite large (16 stations).  The person that came out wasn't sure how to turn it off and ended up turning on a major water line that led out to the field behind our house.  We did not notice that water was pumping out to the field 24/7 for over a month.  Once we noticed they were quick to come out and turn off the line with no charge.  An understandable mistake.  The spring 2011 came and they turned our water on, no problem, did weed and feed and the lawn seemed fine.  They came to blow out our sprinklers in the Fall again with no problem and recommended we aerate our lawn which they did after the sprinklers had been blown out.  In the Spring 2012 the lawn was burning up.  I called numerous times to have them get our sprinklers turned on.  They were super busy, which is understandable most lawn care places are busy that time of year.  The office people were always very communicative and helpful.  The person that was doing the water turn on was the one who continued to promise to come and then wouldn't call or show up.  He finally showed up when my lawn was completely dry/brown.  He couldn't get our sprinkler system to turn on, he said mice must have chewed through the wires.  He spent several weeks trying to figure out how to get our sprinklers on.  Later he admitted that it was probably damaged from the aeration the previous Fall.  Weed Man didn't charge us for the repair which I was grateful for.  The Sprinkler guy didn't wait to make sure all the sprinklers were working properly so I had them come out to adjust our sprinklers later in the season which again was a long wait.  I was having issues with several sprayers in the front lawn and the lawn wasn't getting watered properly.  They came out and said it was plugged sprinkler heads.  (I have since had the sprinklers replaced because the real issue was not enough water pressure). In the Fall I waited and waited for them to come blow out our sprinklers.  We had several hard freezes and I was getting concerned.  I decided to call someone else to blow them out.  I called to tell weed man not to bother coming out to blow out the sprinklers.  We canceled our service with them.  I think they are so busy that they promise more than they can deliver in a timely fashion.  Again I would like to commend the office staff for their customer service.  I only wish they had more lawn maintenance guys to do the work they take on. I think they are competitive in their pricing and really liked the staff.  Everyone was always super nice/polite.  I don't mind waiting when someone is up front with me, but I hate to be told what I want to hear just to appease.
    - Laurie A.
  • A
    I contacted four providers for bids. One never responded at all. Three of them made appointments and Lawntech was the only one who did as promised and came to give us a bid. I even called the other two again and left messages for them - nothing!!!
    Justin was wonderful. Our system was even installed weeks earlier than we had expected and the price was exactly as we agreed to. Very professional service and everything works great. Their customer service and responsiveness are the best.
    - Beth B.
  • F
    I wanted to get estimates on putting in a larger main line for my in-ground sprinkler system. They came recommended from a neighbor. I left several messages and sent an email from their website, but heard nothing. I'm sorry, but if a company can't be bothered to return a phone message, even if it is just to say that they are too busy to accept new jobs at the moment, then I have no desire to do business with them. This is very rude and unprofessional, to say the least.
    - Christopher L.
  • A
    Toms Sprinklers
    - Mary F.
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Lawn Irrigation Services in Rigby

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