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Glass Repair reviews in Rigby

  • D
    I had some water damage in my master bathroom.  To fix the problem, I needed to have two large, solid glass panels that made up one wall of my shower removed.  I would consider myself an advanced do-it-yourselfer, but these panels were too large and fragile for me to move myself. The panels were about 3' x 6 ' and very heavy.  I just wanted them removed from the bathroom, and I had set aside an area in my basement to have them stored.
    My usual glass company was not available for 3 weeks, so, despite a previous negative review on Angie's List about Valley Glass, I hired them to remove the panels because they could do it on short notice.
    I was quoted a price of approximately $130 over the telephone, but was warned several times it was only an estimate because they were only going off what I was describing to them on the phone.  My appointment was set for 3 days later, at 0900.
    The technician called the next day and asked if he could come the evening prior to my appointment.  He was working in the area, and thought my job would be a quick one and would like to do both while he was there.  I said that was fine, and rearranged  few things on my schedule so I could be home to let him in.
    The technician called back the next day, and again asked if he could come early.  I said it was fine.  He said he would call when he was on his way.
    He never called. And never showed up early.
    The next morning, my appointment was at 0900.  I had made arrangement to work from home until lunchtime, figuring that would be plenty of time, even if they were running behind or ran into problems.
    At 0930, they called wondering what time our appointment was at.  When I told them it was at 0900, they said they were on another small job, and would finish it up and then be right over.  They finally showed up at 10:30.
    The job itself only took them about 15 minutes.  I had done as much prep work as I could beforehand, and basically all they had to do was remove some screws, break a caulking bead, and then lift the panels out.  They didn't seem to struggle or bat an eye, a pretty small job for them.
    The technician told me, and here I am quoting "We are going to knock it down to $85, but we are going to gouge you when we do the reinstall later."  He said it with a smirk, and having never met him before don't know if he was kidding or what.  We had only briefly discussed reinstalling the glass in very vague terms, and there were certainly no commitments made.  He was very presumptuous in assuming that I was going to rehire him to install the glass.  He built on this by measuring our shower opening, the hinge openings and other hardware and making notes on the receipt so I could order new hardware through him when I was ready.
    Although they completed the work as required, I was very turned off by how assuming he was.  Coupled with his lateness, and the gouging comment, I will never do business with these guys again, nor recommend them to anybody.  I would rather pay a little more and be wowed by their professionalism.
    - Christopher L.
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Glass Repair Shops in Rigby

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